Territory Sales Manager
Cox Enterprises
Technology Specialist, Customer Experience
Lithia & Driveway
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- As a Customer Experience (CX), Technology Specialist, you’ll play a vital role in shaping the digital customer journey across our dealership network. Drive dealership adoption of our tech stack, optimize CRM usage, and enhance customer loyalty. Report to the Senior Manager, Customer Ecosystem and collaborate closely with internal stakeholders, field operations, and vendor partners. Own assigned CX tech platforms: CRM, call tracking, chat, digital retail, video, equity mining tools, AI-driven systems. Lead vendor and contract management, onboarding, and performance tracking. Host Quarterly Review Boards with vendors. Document best practices, processes, and KPIs. Serve as a digital experience consultant for internal teams and Retail Management Operations. Champion end-to-end customer journey across digital and in-store touchpoints. Develop executive dashboards highlighting adoption, ROI, and performance insights. Analyze cross-channel data to guide strategic decisions. Manage vendor relationships to ensure alignment. Deliver workshops, conduct tech stack audits, and provide continuous enablement.
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or equivalent experience. At least 5 years of automotive retail experience. Proficiency in CRM management, traffic workflows, and sales processes. Strong analytical, organizational, and problem-solving skills. High School graduate or equivalent, 18 years or older required. We are a drug free workplace.
