Manager

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
• Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
• Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
• Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly
• Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
• Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
• Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
• Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

Sr. Manager, Client Leadership

Release Manager

Targeted Case Manager I

Quality Manager

EHSS Manager

Retail Assistant Store Manager