Care Manager, RN – PEDS
Centene Corporation
Sr. Manager, Client Leadership
Firework
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $120,000 per year
Job Level
Senior
About the role
- Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
- Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
- Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
- Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly
- Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
- Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
- Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
- Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements
Requirements
- Bachelor’s degree required
- 7+ years of customer success relationship management; preferably in B2B SaaS
- Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
- Outstanding commercial and product acumen and a track record of contributing to revenue growth
- High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up, team-centric environment
- Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
- Balanced mix of creative and analytical skills
- Must be able to travel for customer visits as needed
- Strong experience with data tools and Excel or Google Sheets (preferred)
- Experience with CRM and Customer Success tools such as Salesforce and Gainsight preferred
