Firework

Manager

• Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
• Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
• Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
• Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
• Triage and resolve bugs and other technical issues throughout the customer journey
• Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

Manager, Integration Solutions

Sales

• Develop and execute tailored account plans for enterprise-level brand clients by deeply understanding their individual business challenges
• Build long-term relationships with key stakeholders and decision-makers through strategic research and personalized engagement
• Lead customized proposals, product demos, and presentations based on each client’s business context and marketing challenges
• Own the full sales cycle from prospecting to closing, and build a high-quality pipeline through proactive, self-driven efforts
• Collaborate cross-functionally with Marketing, Customer Success, and Product teams to ensure post-sales success and value delivery
• Continuously evaluate and improve go-to-market processes and provide actionable feedback to the product development team
• Track key performance indicators (KPIs) across revenue, pipeline, and sales activity, and refine strategies based on data insights

Director, Enterprise Sales

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
• Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
• Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
• Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly
• Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
• Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
• Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
• Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

Sr. Manager, Client Leadership

People Operations

• Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers.
• We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.
• At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success.
• Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.
• If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.
• Summary: We’re rapidly growing around the globe and we’re excited to add to the team! This visible role will be the go-to partner for all things related to the employee lifecycle - from onboarding to offboarding - and will own initiatives that enhance engagement, learning, and performance.
• This role combines hands-on program buildout and management with data-driven insights to ensure our People and Talent strategies, initiatives, and feedback mechanisms are effective, scalable, and aligned with our business goals.

Manager, Integration Solutions

Director, Enterprise Sales

Sr. Manager, Client Leadership

People Ops Generalist