Firework

Manager

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
• Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
• Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
• Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly
• Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
• Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
• Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
• Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

Sr. Manager, Client Leadership

People Operations

• Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers.
• We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.
• At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success.
• Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.
• If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.
• Summary: We’re rapidly growing around the globe and we’re excited to add to the team! This visible role will be the go-to partner for all things related to the employee lifecycle - from onboarding to offboarding - and will own initiatives that enhance engagement, learning, and performance.
• This role combines hands-on program buildout and management with data-driven insights to ensure our People and Talent strategies, initiatives, and feedback mechanisms are effective, scalable, and aligned with our business goals.

Sr. Manager, Client Leadership

People Ops Generalist