Lisinski Law Firm

Paralegal

• Review intake, interview, and initial research notes to develop legal strategies for attorney review.
• Review and adjust case flow in response to immigration judges’ orders.
• Conduct thorough reviews of full court case files prior to preparing clients for court appearances, ensuring they understand their case and what to expect.
• Respond to client concerns and case escalations by identifying solutions or next steps.
• Clearly and respectfully communicate legal information to clients based on attorney guidance.
• Assist in developing and refining internal workflows, scripts, and training materials to improve consistency and efficiency across the Court team.
• Partner with other operations teams to provide strategic insight and additional thoughts on the case process.
• Upon request and where appropriate, help to handle overflow attorney tasks.

Support Engineer

• Provide Tier 2 support for RingCentral phone system issues, including desk phones, softphones, and mobile applications.
• Perform user provisioning, phone number assignments, extension configuration, and call routing setup in RingCentral Admin Portal.
• Troubleshoot audio quality issues, call forwarding problems, voicemail configuration, and integration issues.
• Support desk phone deployments including Polycom, Yealink, and other RingCentral-compatible devices.
• Configure auto-attendants, call queues, ring groups, and department extensions.
• Assist with RingCentral integrations including Microsoft Teams, Salesforce, and other business applications.
• Document RingCentral configurations, procedures, and troubleshooting steps in knowledge base.
• Monitor system health, call quality reports, and user experience metrics.
• Coordinate with RingCentral support for escalated technical issues and service incidents.
• Train end users on RingCentral features and best practices.
• Participate in after-hours maintenance windows and emergency support as needed.
• Backup the primary VOIP administrator during absences and high-volume support periods.

Paralegal

Support Technician – Contract