Liquibase

Support Engineer

• Surprising and delighting customers
• Using your technical skills and DevOps background to identify, resolve, and manage high-priority, time-sensitive issues for our customers with timely updates while striving to improve overall customer satisfaction
• Communicate with customers through a ticketing system, with phone calls and screen sharing
• Root cause isolation and advocating for needed product fixes
• Updating and creating documentation and knowledge base articles to improve the customer experience
• Collaborating cross-functionally with other teams to troubleshoot and resolve issues
• Work a weekend on-call rotation

Technical Support Engineer – US-Based, Pacific Time Zone

Account Executive

• Solving an interesting problem, and working cross-functionally to build value above the community solution
• Opportunity creation & pipeline management
• Development and execution of territory plan
• Management of mid-market and enterprise opportunities and sales processes
• Relationship development with technical and executive-level contacts in Fortune 500 customers & prospects
• Negotiation and closing of new customer contracts
• Revenue forecasting
• Quota attainment for assigned territory
• Maintaining customer, pipeline, and deal information in HubSpot

Technical Support Engineer – US-Based, Pacific Time Zone

Enterprise Account Executive