Lindblad Expeditions

Product Manager

• Overseeing the entire voyage experience from embarkation to disembarkation.
• Responsible for the conceptualization, creation, budgeting, management, and execution of every aspect of the voyage, including onboard programming, transportation, accommodations, meals, and immersive tours.
• Collaborate closely with a diverse array of internal and external stakeholders to enhance operational excellence and drive revenue growth.
• Ensure deadlines are met as determined by the Operations Calendar.

Product Manager – Voyage

Designer

• Develop concepts, graphics and layouts for brochures, advertising, websites and various other marketing-related touch points.
• Collaborate with Marketing Partner, Design Director and Copywriter to develop creative concepts and executions of assigned product(s).
• Work closely with the Creative Operations Manager to schedule and monitor all projects.
• Determine size and arrangement of illustrative material, photography, and copy, including font style and size
• Prepare rough drafts of material consistently reflecting strong understanding of project briefs
• Review final layouts and suggest improvements where needed
• Liaise with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality
• Photography research and communicating with Photo Editor to acquire photography based on criteria of various projects

Operations

• Lead all aspects of beverage, service and bar operations across the Lindblad Expeditions fleet, ensuring consistent delivery of exceptional guest experiences.
• Develop and manage annual beverage budgets, including cost control, revenue targets, and financial forecasting.
• Partner with finance to monitor fleet-wide performance, reconcile results, and guide shipboard teams toward operational efficiency.
• Design and implement revenue-generating programs and events, ensuring effective onboard execution.
• Create and evolve bar and wine programs aligned with guest preferences, trends, and itineraries.
• Collaborate with supply chain, vendors, and logistics teams to source quality products and optimize purchasing, warehousing, and shipping processes.
• Support Hotel Managers in all areas of F&B service, providing guidance, quality control, and performance oversight in dining, lounge, and bar operations.
• Oversee public health compliance across all assigned areas, with particular emphasis on bars and restaurants, by aligning operations with company policies and regulatory standards such as USPH and PHAC, while also driving training initiatives and awareness programs for shipboard teams.
• Identify and implement service enhancements, propagate best practices, and ensure high standards through SOP development, audits, and continuous improvement.
• Stakeholder in hiring and training of beverage, service and bar personnel, participating as appropriate.
• Coordinate fleet-wide beverage, service and bar training programs, ensuring needs are identified and delivery is consistent onboard.
• Contribute to new vessel start-ups, including planning, training, and operational readiness.
• Ensure professional presentation and appearance of service staff, including uniform standards.
• Manage profit center performance, ensuring both quality delivery and profitability.
• Work with Hotel Operations leadership to align maintenance, capital projects, drydock, and newbuild initiatives related to beverage, service and bar areas.
• Monitor guest feedback from multiple channels, ensuring timely corrective actions and recognizing shipboard successes.
• Partner with IT and finance to develop and manage reporting tools and systems that support data-driven decision making.
• Oversee MXP POS operations, ensuring proper setup and effective usage through team training and regular audits
• Perform additional duties as assigned by the Senior Director, Hotel Operations.

Manager, Food & Beverage Operations

• Responsible for delivering exceptional culinary experiences across the Lindblad Fleet
• Upholding the highest standards of quality, consistency, and innovation
• Administrative oversight including reviewing and approving food orders
• Compiling and maintaining Standard Operating Procedures (SOPs)
• Developing strategic provision plans for upcoming seasons and operational transitions
• Collaborating closely with the culinary trainer, purchasing team, onboard culinary staff, and hotel leadership
• Ensuring seamless execution of culinary programs and initiatives

Manager, Culinary Operations

Director

• Lead day-to-day pricing and inventory decisions for voyages to optimize paid occupancy, yield, and NTR.
• Develop, implement, and continuously refine revenue management strategies aligned to brand positioning and business goals.
• Partner with Marketing and Sales to design promotions, campaigns, and pricing levers that drive both demand and profitability.
• Ensure compliance with international pricing, tax, and consumer protection regulations.
• Manage inventory allocation across voyages, products, and guest segments to maximize utilization.
• Balance tactical pricing needs with long-term brand value, guest satisfaction, and market competitiveness.
• Partner with Deployment and Operations to support strategic decisions around itinerary planning, redeployments, and capacity adjustments.
• Own monthly, quarterly, and annual revenue forecasts (NTR, occupancy, yield, per-diem metrics) across all markets.
• Monitor booking pace, demand curves, and forecast variance; identify risks and opportunities proactively.
• Leverage RMS tools, data science, and statistical modeling to enhance forecast accuracy and decision-making.
• Lead and mentor a high-performing team of managers and analysts in pricing, inventory, and forecasting.
• Drive adoption of best practices, governance, and process discipline across the revenue management team.
• Partner with IT, Data/Analytics, and Finance to enhance forecasting, automation and decision support tools.
• Align with Sales, Marketing, and Contact Center to ensure consistency of pricing, offers, and messaging.
• Partner with Finance on budget planning, upside/downside scenario modeling, and performance reporting.
• Engage with Operations and Guest Experience teams to ensure pricing decisions enhance guest satisfaction.

Director of Revenue Management

Supply Chain

• Develop and implement pricing and inventory strategies for assigned products to maximize net ticket revenue and paid occupancy.
• Track booking trends and performance metrics. Analyze competitor pricing, market demand, deployment, and promotional strategies to inform strategic decisions.
• Conduct in-depth revenue and pricing analysis across global regions (Antarctica, Galápagos, Alaska, Europe, Egypt, etc.).
• Develop and maintain forecasts for demand, revenue, and occupancy across multiple horizons.
• Deliver reporting and insights to leadership on revenue performance, risks, and opportunities.
• Collaborate with Sales, Marketing, Operations, and Reservations to align on promotions, deployment strategies, and inventory controls.
• Support the development of promotional calendars and dynamic pricing initiatives.
• Apply tactical methodologies to optimize performance across booking channels (direct, agencies, groups, and distribution partners).
• Ensure revenue and inventory decisions support Lindblad’s mission and guest experience standards.

Revenue & Inventory Analyst

Chief Marketing Officer

• Develop and lead a comprehensive, multi-channel global marketing strategy aligned with corporate objectives, growth targets, and brand positioning.
• Act as a strategic advisor to the CEO and executive leadership team, providing insights on market trends, customer behavior, and competitive dynamics.
• Translate the company’s mission and vision into compelling brand narratives and campaigns that resonate across diverse customer segments.
• Champion the customer journey—using data, feedback, and research to optimize experience and deepen brand loyalty.
• Oversee all marketing functions including digital marketing, content strategy, CRM, paid media, SEO/SEM, social media, events, and partnerships.
• Implement performance marketing strategies that drive acquisition, retention, and lifetime value using KPIs and ROI metrics.
• Lead integrated marketing campaigns from ideation through execution, ensuring timely delivery, budget management, and measurable results.
• Drive innovation by testing new channels, tools, and marketing technologies to expand reach and effectiveness.
• Build, lead, and inspire a high-performing, cross-functional marketing team; establish a culture of creativity, accountability, collaboration, and continuous learning.
• Manage and collaborate with external partners, creative agencies, media outlets, and influencers to scale marketing efforts and brand visibility.
• Develop and lead a proactive PR strategy, media presence, and executive visibility.
• Represent the brand as a thought leader at industry events, in media engagements, and across partner ecosystems.
• Collaborate with Revenue Management and Sales to develop long-term marketing and promotional strategies, including defined KPIs, creative campaigns, and clearly targeted audiences.
• Oversee the commercial strategy and partnership with National Geographic and Disney, ensuring alignment on deliverables, long-term planning, regular performance reviews, and shared insights.
• Lead marketing spend optimization and customer acquisition strategies, leveraging ROI analysis, consumer and competitive insights, and alignment with overall business goals.