Lindblad Expeditions

Product Manager

• Join as a Product Manager, Voyage (VPM), overseeing the entire voyage experience from embarkation to disembarkation.
• Collaborate closely with internal and external stakeholders to ensure a seamless experience and drive revenue growth.
• Create and maintain voyage sailing schedules in collaboration with operations departments.
• Negotiate favorable voyage land costs and maintain voyage P&L within budget.
• Conduct product training presentations for internal stakeholders during itinerary launches.
• Create and distribute working itineraries to execute voyages to high standards.

Product Manager – Voyage

• Build, price, and execute pre- and post-voyage services, including multi-day land extensions.
• Work with destination management companies (DMCs) to source, price, and contract services, negotiating favorable rates and ensure top performance.
• Collaborate with Voyage Product Managers (VPMs) to ensure pre/post programs complement at-sea experiences and avoid overlap.
• Identify and drive opportunities to increase passenger conversion on land-based add-ons.
• Own all Pre & Post Experience guest survey scores and implement improvement plans as necessary.
• Determine the need for internal air (commercial or charter) within programs and coordinate with the Procurement team to select and contract preferred air suppliers.
• Identify programs needing included or additional hotel nights and hospitality rooms and collaborate with Procurement to select properties aligned with LEX standards.
• Manage group airport transfers and on-the-ground transportation of all pre- and post-services.
• Develop and maintain arrival/departure guidelines, working itineraries, and LEX rep handbooks.
• Own pricing and profitability for all PPM services.
• Travel as needed to scout new offerings, manage vendor relationships, and provide training.

Product Manager – Pre and Post Experience

Human Resources

• Collaborate with the Sr. Director of HR and SVP Operations and Planning to align shipboard HR strategy with organizational goals.
• Serve as the HR leader for all shipboard personnel, partnering closely with shipboard and shoreside leadership to support crew career development, performance management, and employee relations.
• Provide oversight of third-party crew management partners supporting the U.S. and Bluewater fleet, ensuring key performance indicators (KPIs) are met and driving continuous improvement in recruitment, onboarding, scheduling, travel/logistics, and overall crew lifecycle management.
• Own and manage shipboard crew expense budgets, including wages and travel, ensuring financial stewardship and alignment with operational needs.
• Act as a critical link between shoreside HR, onboard leadership teams, and external partners, ensuring alignment with company values, policies, and maritime labor standards while fostering a culture of engagement, accountability, and professional growth across the fleet.
• Serve as the HR partner to shipboard leadership, providing guidance on employee relations, performance management, conflict resolution, and disciplinary processes.
• Lead workplace investigations for shipboard personnel and ensure proper documentation and compliance.
• Partner with shipboard and shoreside leadership to support crew career development, succession planning, and design, implement, and continuously improve performance management programs for shipboard teams.
• Provide strategic oversight and management of third-party crew management partners, ensuring delivery against KPIs related to recruiting, onboarding, scheduling, travel/logistics, and crew experience.
• Own and manage HR compliance requirements for U.S. crew including background checks, employment eligibility verification, and termination validation.

Director, Shipboard HR & Crew Management

Procurement

• This position supports all aspects Hotel Purchasing on and off the vessels, including day to day management of vendors, orders, requisitions as well as closing invoices as per our purchasing flow procedures.
• Fulfills properly approved vessel requisitions for provisions, hotel equipment and consumables.
• Creating, getting approved and sending purchase orders to pre-selected suppliers.
• Coordinates fulfillment and delivery with vendors.
• Matching invoices and purchase orders to assure pack size, quantity and price match for the vessels receiving.
• Manages storing schedule in purchasing system for assigned vessels, including container and local orders.
• Updates and organizes the ‘Commercial Invoices’, for multiple warehouses to assure delivery details are accurate and received complete.
• Communicating with the vessels on requisition status, fulfillment and delivery details.
• Manages discrepancies for the vessels, obtaining credits when required.
• Manages administrative tasks including tracking orders, matching invoices to assure delivery is complete and pack sizes are as originally quoted and ordered.
• Assists with updating and improving product specifications.
• Assists with evaluating sources of supplies and new suppliers in local ports.
• Ensures proper specifications are adhered to in all deliveries.
• Works with Hotel operations business owner to deal with discrepancies and substitutes at a timely manner to ensure vessels received what’s needed for guest operation.
• Manages administrative tasks of purchasing, including tracking packing slips, ensuring purchases are received as ordered and pricing matches purchase order commitment(s).
• Reviews and approves invoices, follows up with vendors to rectify pricing or payment term discrepancies.
• Communicates with onboard personnel regarding requisition status and anticipated delivery details.
• Supports other purchasing & port operations personnel to provide departmental support and back up.

Product Manager – Voyage

Product Manager – Pre and Post Experience

Director, Shipboard HR & Crew Management

Purchasing Agent – Hotel Department