Product Operations

• Build and lead the Product Operations function to support product strategy, execution, and measurement.
• Establish and refine product management processes, including roadmapping, prioritization, release management, and launch readiness.
• Implement and refine scalable tools and systems to centralize product information and reporting.
• Create onboarding programs and repeatable playbooks to ensure consistency and speed-to-impact for product teams.
• Define and embed best practices for discovery, roadmap hygiene, retrospectives, and GTM enablement.
• Drive annual and quarterly product planning cycles, ensuring roadmaps are strategically aligned and grounded in customer and market insights.
• Ensure seamless alignment with GTM functions on pricing, packaging, positioning, enablement, and customer communications.
• Build scalable systems for collecting, categorizing, and prioritizing customer feedback, ensuring insights flow into strategy and executive decision-making.
• Identify bottlenecks and inefficiencies, and implement improvements that increase velocity without adding bureaucracy.
• Define and enforce organizational readiness frameworks for major launches, ensuring cross-functional coordination.
• Define and manage key product performance metrics to track adoption, engagement, retention, and revenue impact.
• Enable data-driven decision-making through accessible analytics, reporting frameworks, and executive dashboards.
• Partner with Finance to model product investments, pricing impacts, and ROI.
• Build frameworks to measure adoption and expansion impact across customer segments.
• Implement and manage Voice of Customer practices such as advisory boards, feedback loops, and early adopter programs.
• Ensure product operations processes directly support growth and retention objectives (ARR, NRR, churn, expansion).
• Serve as the connective tissue across Product, Engineering, Design, and GTM to drive alignment and execution.
• Build and maintain strong relationships across teams, surfacing risks, dependencies, and opportunities proactively.
• Mentor and coach product managers and operations professionals, strengthening skills in strategy, execution, and stakeholder management.
• Lead and manage a high-performing team with clear objectives, feedback, and professional development support.
• Act as a trusted advisor to the Product leadership and broader executive teams, distilling complex data into clear narratives that drive alignment.

Director, Product Operations

Director, Product Operations

Vice President, Product Operations

Product Operations Intern

Product Operations

Product Operations Manager