Salary
💰 $200,000 - $250,000 per year
About the role
- Build and lead the Product Operations function to support product strategy, execution, and measurement.
- Establish and refine product management processes, including roadmapping, prioritization, release management, and launch readiness.
- Implement and refine scalable tools and systems to centralize product information and reporting.
- Create onboarding programs and repeatable playbooks to ensure consistency and speed-to-impact for product teams.
- Define and embed best practices for discovery, roadmap hygiene, retrospectives, and GTM enablement.
- Drive annual and quarterly product planning cycles, ensuring roadmaps are strategically aligned and grounded in customer and market insights.
- Ensure seamless alignment with GTM functions on pricing, packaging, positioning, enablement, and customer communications.
- Build scalable systems for collecting, categorizing, and prioritizing customer feedback, ensuring insights flow into strategy and executive decision-making.
- Identify bottlenecks and inefficiencies, and implement improvements that increase velocity without adding bureaucracy.
- Define and enforce organizational readiness frameworks for major launches, ensuring cross-functional coordination.
- Define and manage key product performance metrics to track adoption, engagement, retention, and revenue impact.
- Enable data-driven decision-making through accessible analytics, reporting frameworks, and executive dashboards.
- Partner with Finance to model product investments, pricing impacts, and ROI.
- Build frameworks to measure adoption and expansion impact across customer segments.
- Implement and manage Voice of Customer practices such as advisory boards, feedback loops, and early adopter programs.
- Ensure product operations processes directly support growth and retention objectives (ARR, NRR, churn, expansion).
- Serve as the connective tissue across Product, Engineering, Design, and GTM to drive alignment and execution.
- Build and maintain strong relationships across teams, surfacing risks, dependencies, and opportunities proactively.
- Mentor and coach product managers and operations professionals, strengthening skills in strategy, execution, and stakeholder management.
- Lead and manage a high-performing team with clear objectives, feedback, and professional development support.
- Act as a trusted advisor to the Product leadership and broader executive teams, distilling complex data into clear narratives that drive alignment.
Requirements
- 10+ years in Product Management and/or Product Operations, including 5+ years in leadership at a SaaS company.
- Proven ability to build operational frameworks from the ground up in high-growth environments.
- Strong program management skills, able to juggle multiple priorities and hold teams accountable.
- Deep understanding of SaaS metrics (ARR, NRR, CAC, LTV, adoption, churn, etc.) and how to align them with product goals.
- Experience mentoring product managers and operations professionals.
- Excellent communication and storytelling skills, able to influence executives and inspire teams cross-functionally.
- Hands-on with modern product and collaboration tools.
- Strategic thinker with a data-driven mindset and a bias for action.
- Legally authorized to work in the United States without current or future sponsorship (company cannot sponsor visas).