Senior Customer Success Manager
Field Nation
Salary
💰 $180,000 - $300,000 per year
Job Level
Lead
About the role
- Own the CRO rhythm of business (ROB)—plan agendas, orchestrate recurring leadership forums, and ensure timely, high-quality materials and decisions.
- Manage meeting agendas and action items for CRO staff meetings, QBRs, forecast calls, and cross functional reviews; drive follow-ups to resolution and publish outcomes.
- Manage key enterprise-level events and materials, including the annual Sales Kickoff (SKO), quarterly Board of Directors documents, monthly forecast call follow-ups, quarterly CRO Leadership QBRs, and CRO keynote preparation.
- Lead the annual planning process for the CRO org; align objectives, headcount, budget, and investments across regions and routes to market.
- Build and maintain scorecards and operating metrics that track pipeline health, forecast accuracy, productivity, and post sales outcomes; partner closely with Regional VPs.
- Define and scale meaningful KPIs—including territory design, spans & layers, coverage, and capacity models—to guide resourcing and organizational design.
- Partner with Finance on quarterly budget reviews and headcount plans, ensuring tradeoffs are data driven and timely.
- Serve as the operational lift and leverage for the CRO on the company’s most critical priorities; act as proxy/POC for the field, the Office of the CEO, and functional partners.
- Drive and facilitate marquee sales initiatives (e.g., Diamond Accounts program, Government, and Generative AI board initiatives) to ensure clarity of goals, milestones, and resourcing.
- Lead cross functional initiatives across Sales, Marketing, Customer Success/Advocacy, and Partner ecosystems; remove roadblocks and institutionalize best practices.
- Partner with the People team on sales hiring plan execution and enablement priorities that improve ramp and productivity.
- Prepare executive level communications and narratives for the CRO (ELT, Board, investors) with crisp insights, decisions required, and risks/options.
- Game plan and facilitate biweekly Global Sales Meetings, ensuring the field receives clear, timely direction and follow-ups are closed.
Requirements
- 10+ years in enterprise Sales/Revenue Operations, Strategy, or adjacent GTM leadership roles supporting complex, global sales motions.
- Proven ability to lead changes through influence across Sales, Marketing, and Business Development; comfortably challenging the status quo to improve outcomes.
- Strong sales strategy & planning acumen; adept at turning analysis and insight into action and results.
- Executive presence with a record of accomplishment of preparing and delivering materials for ELT, Board, and investor audiences.
- Broad business fluency across Sales, Marketing, Customer & Partner operations.
- Prior experience supporting a CRO or global revenue leader at scale in SaaS/enterprise software preferred.
- MBA/Top tier consulting or equivalent experience preferred.
- Self manages to outcomes, operates with speed and rigor, and thrives in dynamic, high visibility work.
- Strategic, highly collaborative, and capable of orchestrating multiple workstreams and priorities.
- Detail oriented with the ability to zoom between big picture strategy and hands-on execution.
- Flexible and resilient; adjusts to shifting priorities while maintaining excellence.
