Lightspeed Commerce

Outside Sales

• Lead a team of Field Account Executives prospecting, visiting restaurants, building relationships and winning new business
• Provide hands-on coaching to build a customer-first sales experience while showcasing the Lightspeed platform to restaurateurs
• Coach the team on efficient prospecting, walk-ins and live demos
• Spend time in the field empowering the team to generate interest through walk-ins and customized outreach
• Use Salesforce to report on forecasting, analyze conversion rates and track Account Executive activity metrics
• Grow territories by expanding the customer base
• Continue to hire and build the field sales team
• Partner cross-functionally with product, customer success, implementation and other internal teams

Team Lead, Field Sales

Account Manager

• Manage a book of eligible merchants offered funding through Lightspeed Capital
• Conduct business development activities in assigned territories to drive awareness and adoption of Lightspeed Capital
• Proactively contact existing customers to promote financial services offerings
• Provide high levels of service and use effective sales techniques to position Lightspeed Capital
• Build trusted-advisor relationships and identify financial-services opportunities across the book of business
• Negotiate contracts and close agreements to maximize book-of-business growth
• Achieve sales targets and coordinate with the regional Account Management leader
• Use business development and relationship-management techniques to meet or exceed territory sales targets
• Provide regular feedback and represent the merchant perspective to business leaders
• Explain the risk-based nature of Merchant Capital Advances, with support from the Risk team

Account Manager – Capital

• Manage a book of eligible merchants offered funding through Lightspeed Capital
• Conduct business development activities in assigned territories to drive awareness and adoption of Lightspeed Capital
• Proactively contact existing customers to promote financial services
• Provide high levels of service and use sales techniques to position Lightspeed Capital
• Build trusted-advisor relationships and identify financial-service opportunities across the book of business
• Negotiate contracts and close agreements to maximise book-of-business growth
• Achieve sales targets and coordinate with the regional Account Management leader to maximise territory opportunities
• Use business development and relationship management techniques to meet or exceed territory sales targets
• Provide regular feedback and represent merchant perspectives to business leaders
• Understand and communicate the risk-based nature of Merchant Capital Advances with support from the Risk team

Customer Support

• Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
• Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
• Flexibility on working days and shifts (weekends included)
• Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Work within our customer support platforms to document, track and resolve interactions
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
• Advocate and promote improvements to our products and services
• Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

Support Specialist, German Speaking

Account Executive

• Own the full sales cycle from prospecting to closing new restaurant customers
• Build relationships with restaurateurs through daily in-person outreach and meetings
• Run product demonstrations of Lightspeed’s hospitality platform in person and remotely
• Identify business challenges and position Lightspeed as a solution to help restaurants grow
• Maintain and manage your sales pipeline in Salesforce
• Collaborate with internal teams to ensure smooth onboarding for new customers
• Develop a deep understanding of the local restaurant market and competitive landscape
• Proactively prospect within your territory through in-person outreach, including visiting restaurants and building relationships with owners and operators