Support Specialist, German Speaking

Lightspeed Commerce

Support Specialist investigating and resolving customer inquiries across various platforms for Lightspeed. Collaborating with global teams to provide exceptional service in the hospitality industry.

Posted 8/3/2026full-timeBelfast • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and technical support skills, with a focus on providing exceptional experiences in the hospitality industry. Proficient in troubleshooting, documentation, and communication across multiple platforms and languages.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support SkillsVerbal And Written Communication In German And EnglishExperience Supporting SaaS ProductsKnowledge Of Hospitality Industry

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting TechniquesBasic HTML/CSS KnowledgeComputer Networking ExperienceExperience Supporting iOS ApplicationsExperience Using Online PlatformsExperience With Ticketing SystemsAttention To DetailDocumentation SkillsExperience With Live Chat PlatformsExperience With Mobile Platforms

Soft Skills

Positive InteractionsEnthusiastic CommunicationFlexibility In Working Hours

Tools & Technologies

IOSAndroidOSXWindowsCustomer Support Platforms

Industry Keywords

Hospitality IndustrySaaS Product SupportQuality AssuranceCustomer Experience

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
Flexibility on working days and shifts (weekends included)
Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Work within our customer support platforms to document, track and resolve interactions
Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
Advocate and promote improvements to our products and services
Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

Requirements

What you’ll need

Previous customer service experience and/or technical support
Strong attention to detail with an emphasis on providing an exceptional customer experience
Excellent verbal and written communication skills in German & English
Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms (even better if you have)
Experience or knowledge of the Hospitality industry (even better if you have)
Experience supporting a SaaS product (even better if you have)
Experience supporting an iOS application (even better if you have)
Computer networking experience or interest (even better if you have)
Passion in technology;
Working knowledge of Mac OS and basic knowledge of HTML/CSS;
Hospitality experience;
Dutch or French written and verbal communication skills;

Benefits

Comp & perks

Unlimited Annual Leave with our PTO scheme
£400 annually towards Health and Wellbeing
Dental cover
Private healthcare
Optical cover
Opportunity to join a growing team, in a fast-paced, high-growth company
Work with a team of incredibly talented and forward-thinking people!
Work for a team that values hard work, and knows how to celebrate the wins
Amazing benefits & perks, including equity for all Lightspeeders