Lendbuzz

Administration

• Administer and maintain the Genesys CX Cloud platform, including users, roles, skills, queues, permissions, and system configurations.
• Serve as the first line of defense for platform issues, managing tickets and escalations with Genesys Support when necessary.
• Partner with the Product Team to define flow requirements and perform thorough UAT to ensure operational readiness for continued strategic developments.
• Own dialer configuration, campaign management, pacing, and compliance settings.
• Execute and optimize multi-channel campaigns (voice, digital, AI) to ensure operational performance aligns with strategic business initiatives.
• Optimize contact center performance in a blended environment to ensure achievement of both inbound and outbound KPIs.
• Oversee the automated and manual importing of contact lists, ensuring data integrity and correct mapping of contact information.
• Translate contact center data into actionable insights and strategic recommendations.
• Ensure adherence to regulatory and compliance guidelines related to outbound calling.
• Lead workforce management (WFM) configuration and optimization, including forecasting, scheduling, intraday management, and adherence tracking.
• Actively monitor real-time adherence and shrinkage, partnering with operations supervisors to correct issues and adjusting for optimal output and SLA performance.
• Develop and maintain multi-channel forecasts using Genesys Cloud WEM tools to predict volume and appropriate staffing levels.
• Document contact center processes and changes to maintain operational transparency and continuity.
• Collaborate with Operations, Product, IT and Leadership teams on platform enhancements, system changes, and continuous strategic improvement initiatives.

Dialer Administrator

Manager

• Own territory expansion strategy — identifying sub-markets, high-opportunity dealership partners, and long-term growth channels.
• Hire, mentor, and elevate a team of Dealership Account Managers, building a performance-driven culture rooted in accountability, resilience, and partnership excellence.
• Serve as a senior relationship builder for key dealership partners, providing consultative support and reinforcing a high-touch, service-first experience.
• Model best-in-class selling and partnership behavior in the field, while ensuring your team is consistently executing against volume and quality targets.
• Translate field insights into strategy — providing market feedback to senior leadership, helping shape competitive positioning and local playbooks.
• Collaborate with underwriting, credit, and internal sales partners to ensure seamless execution and a unified dealership experience.

Market Development Manager

Account Manager

• Identify and engage new dealership partners to expand our network, drive growth, and strengthen market presence in the automotive finance sector.
• Provide exceptional service and consultative support to dealer partners through on-site visits to ensure satisfaction, loyalty, and long-term success.
• Analyze market trends and competitive insights to identify opportunities and guide strategic business decisions.
• Enhance brand visibility and reputation through targeted outreach, effective communication, and consistent representation of our values and offerings.

Dealership Account Manager

• Prospecting and Business Development: Identify and engage new dealership partners to expand our network, drive growth, and strengthen market presence in the automotive finance sector
• Dealer Support and Relationship Management: Provide exceptional service and consultative support to dealer partners through on-site visits to ensure satisfaction, loyalty, and long-term success
• Market Analysis: Analyze market trends and competitive insights to identify opportunities and guide strategic business decisions
• Brand Promotion: Enhance brand visibility and reputation through targeted outreach, effective communication, and consistent representation of our values and offerings

Compliance

• Coordinate regulatory examinations by preparing the initial request list documentation, compiling loan files, and responding to additional requests.
• Manage regulatory complaints, including conducting thorough investigations, gathering all necessary documentation, and preparing timely, well-supported responses.
• Support compliance audits by coordinating responses to initial request list documentation, compiling loan files and addressing and escalating follow up requests.
• Assist in the maintenance and revision of company compliance policies and procedures.
• Execute internal controls testing, assisting in the identification of risks within the organization, testing associated controls, and reporting on the results.

Compliance Specialist

• Prospecting and Business Development: Identify and engage new dealership partners to expand our network, drive growth, and strengthen market presence in the automotive finance sector.
• Dealer Support and Relationship Management: Provide exceptional service and consultative support to dealer partners through on-site visits to ensure satisfaction, loyalty, and long-term success.
• Market Analysis: Analyze market trends and competitive insights to identify opportunities and guide strategic business decisions.
• Brand Promotion: Enhance brand visibility and reputation through targeted outreach, effective communication, and consistent representation of our values and offerings.

Machine Learning Engineer

• Collaborate closely with data scientists and cross-functional teams to integrate machine learning models seamlessly into production systems
• Implement end-to-end solutions, including architecture design, business logic, deployment and monitoring
• Perform exploratory data analysis, build baseline models and fine-tune existing architectures to support the data science team
• Package, containerize, and deploy ML models (Financial, Text, Image) as scalable microservices (using FastAPI, Docker)
• Stay updated with advancements in machine learning and related technologies to continuously improve our solutions
• Drive the adoption of rigorous engineering standards and testing practices for ML codebases, ensuring high-quality, reliable ML model releases

Machine Learning Software Engineer

Data Engineer

• Perform data reconciliation and implement custom tests based on business logic to ensure high data accuracy.
• Collaborate with stakeholders to migrate and optimize Sigma BI dashboards from legacy models to new, optimized datasets.
• Design and implement dbt models to structure data effectively within a Medallion Architecture pattern.
• Build and maintain ELT pipelines using Python and dlt to extract data from 3rd party APIs into our warehouse.
• Enhance system observability and monitoring using AWS, Coralogix, and PagerDuty.

Data Engineer – Student

Full-stack Engineer

• Develop solutions across the entire stack, from scalable backend infrastructure to seamless UX experiences.
• Cultivate expertise across technical and business domains, steering clear of professional pigeonholing
• Collaborate with the engineering team to design architecture and system frameworks for new product initiatives
• Opportunity to contribute to the development of event driven microservices
• Develop internal tools and seamlessly integrate with external APIs
• Contribute to the expansion, testing, and release of products that positively impact thousands of customers

Full-Stack Software Engineer

Recruitment

• Coordinate and schedule interviews across multiple stakeholders, time zones, and calendars.
• Serve as a professional, responsive point of contact for candidates throughout the hiring process.
• Prepare and send offer letters using DocuSign and support offer acceptance workflows.
• Initiate background checks and manage pre-employment steps.
• Support onboarding by coordinating paperwork, follow-ups, and day-one readiness.
• Maintain accurate documentation and data in the ATS and recruiting tools.
• Support the development and implementation of HR policies and procedures.
• Recommend process improvements that increase efficiency, quality, and scalability across recruiting and HR operations.
• Ensure recruiting processes are followed consistently and with integrity.
• Provide general administrative and office support as needed.

Talent Acquisition Coordinator

Sales

• Own the State. Lead the Team. Drive the Growth.
• Lead Regional Execution: Own performance across the entire state, setting clear goals for Market Development Managers.
• Build & Develop Field Teams: Hire, coach, and mentor MDMs—ensuring your team is equipped to build strong dealer partnerships.
• Market Strategy & Expansion: Analyze market trends, identify sub-regional opportunities, and lead execution of a scalable go-to-market strategy across metro and rural areas.
• Dealer Growth & Relationship Management: Support your team in signing new dealerships and deepening relationships.
• Cross-Functional Alignment: Partner with underwriting, credit, inside sales, and marketing to deliver a seamless dealer experience.
• Performance Management: Use data-driven tools and reporting to track KPIs and optimize team performance.

Sales Director

Product Manager

• Own and lead Payments product strategy and execution: Partner closely with engineering and cross-functional stakeholders to drive the creation, planning, prototyping, and delivery of high-impact products and features aligned to key business and product metrics
• Own end-to-end payment experiences: From authorization, capture, settlement, and refunds, to reconciliation
• Drive deep customer understanding: Define complex problems, develop insights across multiple customer segments, and translate findings into scalable product solutions
• Guide roadmap and prioritization: Analyze quantitative and qualitative data to shape the product roadmap, make tradeoffs, and drive alignment across teams and senior leadership
• Communicate and influence: Clearly communicate product vision, priorities, project status, and post-launch performance to a broad business audience; serve as a point of leadership within the product organization
• Mentor and elevate others: Provide guidance and support to more junior product managers and contribute to product best practices across the team
• Integrations with Payment processors: Lead integrations with payment processors, gateways, banks, and third-party financial partners (e.g., ACH, card networks, real-time payments)
• Optimize Payment KPI: Define and optimize payment KPIs such as authorization rates, payment success rates, cost per transaction, fraud loss, dispute rates, and time-to-settlement

Dialer Administrator

Market Development Manager

Dealership Account Manager

Dealership Account Manager

Compliance Specialist

Dealership Account Manager

Dealership Account Manager

Machine Learning Software Engineer

Data Engineer – Student

Full-Stack Software Engineer

Talent Acquisition Coordinator

Dealership Account Manager

Sales Director

Dealership Account Manager

Lead Product Manager, Payments