Lendbuzz

Manager

• Administer and maintain the Genesys CX Cloud platform, including users, roles, skills, queues, permissions, and system configurations.
• Serve as the first line of defense for platform issues, managing tickets and escalations with Genesys Support when necessary.
• Partner with the Product Team to define flow requirements and perform thorough UAT to ensure operational readiness for continued strategic developments.
• Own dialer configuration, multi-channel campaign management, pacing, and compliance settings.
• Execute and optimize multi-channel campaigns (voice, digital, AI) to ensure operational performance aligns with strategic business initiatives.
• Optimize contact center performance in a blended environment to ensure achievement of both inbound and outbound KPIs.
• Oversee the automated and manual importing of contact lists, ensuring data integrity and correct mapping of contact information.
• Translate contact center data into actionable insights and strategic recommendations.
• Ensure adherence to regulatory and compliance guidelines related to outbound calling.
• Lead workforce management (WFM) configuration and optimization, including forecasting, scheduling, intraday management, and adherence tracking.
• Actively monitor real-time adherence and shrinkage, partnering with operations supervisors to correct issues and adjusting for optimal output and SLA performance.
• Develop and maintain multi-channel forecasts using Genesys Cloud WEM tools to predict volume and appropriate staffing levels.
• Document contact center processes and changes to maintain operational transparency and continuity.
• Collaborate with Operations, Product, IT and Leadership teams on platform enhancements, system changes, and continuous strategic improvement initiatives with special focus on use of AI-enabled initiatives.
• Establish and lead a team of analysts overseeing contact strategies and outbound campaign Management, Workforce Engagement Management (WEM) and general Genesys administration.

WFM/Dialer Manager

Machine Learning Engineer

• Annotate documents data from sales-dealers and customers to train AI workflows
• Develop and refine prompts and Retrieval-Augmented Generation (RAG) technique cvg cant es to enhance the performance of CV models and AI workflows
• Assess the needs of dealers and customers, and implement AI verification functionalities to address those needs
• Fine-tune Computer Vision models as time permits and based on the availability of annotated data

Machine Learning Engineer Co-Op, Data Labeller

Account Manager

• Identify and engage new dealership partners to expand our network, drive growth, and strengthen market presence in the automotive finance sector.
• Provide exceptional service and consultative support to dealer partners through on-site visits to ensure satisfaction, loyalty, and long-term success.
• Analyze market trends and competitive insights to identify opportunities and guide strategic business decisions.
• Enhance brand visibility and reputation through targeted outreach, effective communication, and consistent representation of our values and offerings.

Dealership Account Manager

DevOps Engineer

• Own the reliability, availability, and performance of our production environment.
• Lead high quality effort and long term solutions that will improve stability and resiliency of our production environments.
• Work closely with dev teams to review architecture, influence system design, and ensure services are built to be observable and scalable.
• Handle capacity planning, system tuning, and infrastructure cost/performance optimization.
• Maintain and improve our GitOps-driven deployment pipelines.

Senior DevOps – Site Reliability Engineer (SRE)

• Identify and engage new dealership partners to expand our network, drive growth, and strengthen market presence in the automotive finance sector
• Provide exceptional service and consultative support to dealer partners through on-site visits to ensure satisfaction, loyalty, and long-term success
• Analyze market trends and competitive insights to identify opportunities and guide strategic business decisions
• Enhance brand visibility and reputation through targeted outreach, effective communication, and consistent representation of our values and offerings

Bilingual Dealership Account Manager

Product Analyst

• Analyze large sets of raw data (living in Salesforce, Snowflake, and several third-party online tools) to help us understand trends and gaps in our business processes
• Drive data cleanliness by understanding the sources of inputs and working with stakeholders to eliminate noise
• Enable consolidated data reporting in BI tools
• Work with operational stakeholders to deeply understand and then build desired reports and dashboards
• Develop reporting and analytics resources that drive increased visibility into the drivers of operational inefficiencies and tell data driven stories about the health of our ability to serve customers with existing processes and tools
• Dissect trends, quantify opportunities, and undertake journey mapping and roadmap creating to support business planning and strategic decision making
• Help scope end-to-end initiatives by identifying business problems and determining appropriate quantifiable metrics to measure impact using data
• Collaborate with cross-functional teams across disciplines such as operations, product, and engineering

Product Analyst – Operations

• Conduct deep-dive exploratory analyses to understand user pain points, “ah-ah” moments, and product usage insights
• Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development
• Design, develop, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, offering real-time visibility into product performance
• Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch
• Conduct quality checks on analytics events and recommend enhancements to amplify product performance
• Participate actively in agile processes, from design through implementation and deployment
• Ability to identify trends and conversion opportunities within the loan origination process
• Partner with product managers and engineers to design data requirements to ensure proper success measurement of new features
• Create anomaly detection that identifies shifts in behavior that could indicate a production issue
• Dive deep into user behavior and find insights that informs product teams on how to influence different personas
• Analyze verification flows and illuminate opportunities for automation working with product and ML/AI teams
• Find ways to measure internal team performance within the underwriting, sales, and funding departments

Senior Product Analyst – Application Lifecycle

Data Engineer

• Develop, deploy, and maintain scalable, highly reliable, and idempotent ELT data pipelines using Python and orchestration tools like Airflow.
• Lead data transformation and modeling efforts within our cloud data warehouse (e.g., Snowflake, AWS) using dbt, ensuring adherence to modern analytics engineering best practices.
• Architect and grow our centralized semantic layer to establish a "single source of truth" for business metrics.
• Implement rigorous data validation, testing, and monitoring to ensure data integrity.
• Design intuitive, long-term data infrastructure solutions that empower business stakeholders, analysts, and developers to easily and independently query organizational data.
• Partner closely with Backend developers, BI analysts, architects, and business decision-makers to translate complex business requirements into efficient technical architectures.

• Prospecting and Business Development: Identify and engage new dealership partners to expand our network, drive growth, and strengthen market presence in the automotive finance sector.
• Dealer Support and Relationship Management: Provide exceptional service and consultative support to dealer partners through on-site visits to ensure satisfaction, loyalty, and long-term success.
• Market Analysis: Analyze market trends and competitive insights to identify opportunities and guide strategic business decisions.
• Brand Promotion: Enhance brand visibility and reputation through targeted outreach, effective communication, and consistent representation of our values and offerings.

• Fuel your career with innovation and opportunity! We’re looking for a results-driven Dealership Account Manager in Annapolis, MD to join our growing field sales team.
• In this role, you’ll help expand our market reach and build trusted partnerships with dealerships across the region.
• As a field-based position, you’ll be on-site, visiting dealerships daily—connecting with partners, driving growth, and making an impact where it matters most.
• The role typically follows a six-day work week, offering hands-on engagement and the chance to truly own your territory.

System Administrator

• Administer Jira Cloud and Jira Service Management including workflows, permission schemes, screens, issue types, fields, automations, SLAs, queues, request portals, approvals, and reports.
• Support and maintain integrations between Jira and tools such as GitHub, Slack, Google Workspace, and other business systems.
• Administer Google Workspace, including user provisioning, Gmail, Drive, Calendar, Groups, Meet, shared drives, security settings, and access policies.
• Provide technical support for macOS devices, business applications, SaaS tools, authentication, account access, and employee technology needs.
• Manage the full employee lifecycle onboarding, offboarding, and role changes including device preparation, software installation, account management, and access provisioning.
• Maintain accurate IT asset records, including laptops, accessories, software licenses, and device ownership.
• Own IT documentation and knowledge base, including SOPs and troubleshooting guides.
• Own the administration, support, and maintenance of company SaaS platforms - evaluating, onboarding, and managing third-party tools as the business grows.
• Support IT security practices including MFA enforcement, access reviews, device compliance, and least-privilege access.

WFM/Dialer Manager

Machine Learning Engineer Co-Op, Data Labeller

Dealership Account Manager

Dealership Account Manager

Senior DevOps – Site Reliability Engineer (SRE)

Bilingual Dealership Account Manager

Product Analyst – Operations

Senior Product Analyst – Application Lifecycle

Data Engineer

Dealership Account Manager

Dealership Account Manager

Dealership Account Manager

IT System Administrator

Bilingual Dealership Account Manager