LEAP Wealth

Business Development Rep

• Performs a high volume of outbound calls to prospective law firms.
• Generates qualified leads and schedules meetings for our Business Development team.
• Builds relationships with clients through social media platforms such as LinkedIn, Sales Navigator and Twitter.
• Achieves, weekly & monthly Key Performance Indicators.
• Exceeds team goals to drive success.
• Show up hungry every day, and never shy away from a passionate discussion.

Business Development Representative

Events

• Lead initiatives to grow LEAP First membership globally
• Develop and run campaigns focused on attracting new members
• Identify partnerships and opportunities to expand the program
• Use targeted email marketing and content to drive acquisition
• Deliver marketing campaigns across email and partner channels
• Collaborate with internal teams to plan and optimize campaigns
• Track performance and adjust strategies to maximize growth
• Produce member newsletters and communications
• Run surveys and feedback programs
• Support initiatives that strengthen member engagement
• Monitor engagement metrics and continuously improve the program
• Plan and deliver webinars, seminars and networking events
• Coordinate events across multiple global regions
• Travel to host key LEAP First events when required
• Ensure events deliver strong member value and engagement
• Manage campaigns using Marketing Cloud for email and automation
• Evaluate and implement event platforms where needed

Events and Marketing Manager

Backend Engineer

• Lead and contribute to the migration from our in-house authentication system to a third-party authentication platform, while ensuring continued stability of the existing system.
• Design and implement backend services using Node.js
• Build and support client-side applications using React
• Apply RESTful API design principles and contribute to API implementation and integration
• Apply best practices and industry standards for software development, such as agile methodologies, test-driven development, and CI/CD
• Work collaboratively with cross-functional teams to understand business requirements and design and implement solutions

Mid Software Engineer – Backend

Full-stack Engineer

• As the AI/ML Software Engineer you’ll evolve the intelligence layer behind AskLEAP, our AI-powered helpdesk solution.
• Design and build the retrieval and orchestration layer.
• Integrate additional structured and unstructured data sources.
• Define and implement the decision and orchestration logic behind AI agents.
• Ensure AI systems are aligned with defined business rules and deliver trusted outcomes.
• Establish reusable AI orchestration and retrieval patterns for AI-enabled products.

AI/ML Software Engineer – Full-Stack

• You'll join a team of Full-Stack Developers who take full ownership of their products. In this role you’ll lead the build of new full-stack application for family lawyers, taking it from early prototypes to production.
• Working closely with in-house lawyers, product, client operations, and beyond, you’ll turn real practitioner workflows into simple, secure, high-performing web experiences. The work you'll do initially will be 50% frontend and 50% backend (.NET).
• Take ownership of the planning, design, implementation, and support of a new Family Law application.
• Work closely with our Directors and Managers to understand project requirements and translate them into actionable development tasks. You'll act as a bridge between product vision and technical implementation, providing insights and recommendations where necessary.
• Identify technical challenges and devise innovative solutions to overcome them, leveraging your autonomy and expertise to drive the prototyping process forward.
• Design and develop high-quality, responsive UI using TypeScript (React or Svelte), ensuring a seamless and engaging user experience.
• Improve the architecture of front-end components, optimising code for performance, scalability, and maintainability.
• Work closely with UX designers and in-house lawyers to iterate on flows and prototypes.
• Take ownership of front-end components, driving the technical direction and setting coding standards.
• Participate in agile methodologies such as stand-ups, sprint planning and retrospectives.

Mid-Senior Software Engineer, Full Stack

Frontend Engineer

• Design and develop high-quality, responsive UI using Angular and other web frameworks, ensuring a seamless and engaging user experience.
• Improve the architecture of front-end components, optimising code for performance, scalability, and maintainability.
• Work closely with UX designers and back-end developers.
• Take ownership of front-end components, driving the technical direction and setting coding standards.
• Participate in agile ceremonies such as stand-ups, sprint planning and retrospectives.

Frontend Software Engineer, Angular

Administration

• Monitor and track issues raised with the Quality team, ensuring all concerns are promptly addressed and resolved.
• Adhere to established internal processes to efficiently address and resolve escalated client complaints, ensuring a high level of customer satisfaction.
• Respond to contractual requests by reviewing contracts and conducting necessary investigations to ensure compliance and resolve any related issues.
• Collaborate with senior management and key internal stakeholders to investigate and resolve quality-related matters.
• Proactively manage the quality queue, ensuring cases are addressed in a timely and organized manner.
• Prepare for and attend weekly Quality team meetings to review ongoing cases and present findings to the Leadership Team for further direction.
• Drive customer loyalty by effectively meeting customer needs, taking ownership of their satisfaction, and ensuring positive and lasting client relationships.

Client Contracts Administrator

Support Engineer

• Provide 2nd-line (and complex 1st-line) technical support to our clients using our legal case management software, via phone and email correspondence.
• Actioning inbound and outbound support requests through our ticketing system.
• Develop in depth knowledge of SOS’s software and systems and collaborate with escalations to the Development team to deliver improved integration services.
• Troubleshoot application, database, and environment-related issues (Windows servers, networking, integrations, etc.)
• Investigate and resolve incidents, service requests, and defects within agreed SLAs
• Analyse logs, databases, and system configurations to identify root causes
• Escalate defects and complex issues to development teams with clear technical detail
• Support software upgrades, patches, and customer environments where required
• Maintain accurate case notes, documentation, and knowledge base articles
• Communicate clearly and professionally with customers, both technical and non-technical
• Contribute to continuous improvement of support processes and tooling
• Support both internal teams and our customers with Helpdesk enquiries.
• Meeting operational KPIs including: Customer Satisfaction, Response Time (RT), First Contact Resolution (FCR) & Average Handling Time (AHT).
• Maintaining up-to-date knowledge of SOS’s products and services.
• Attending all Learning & Development training sessions and completing all related assessments.
• Communicating promptly, clearly and accurately with customers and internal teams.

Technical Support Specialist

Solutions Engineer

• Conduct engaging product demos and drive sales to increase revenue
• Respond to client inquiries via phone, email, and chat with professionalism and efficiency
• Troubleshoot and resolve issues related to payments, billing, and platform functionality
• Build and maintain strong relationships to support client retention and satisfaction
• Provide training and guidance on product features, best practices, and platform updates
• Identify opportunities for upselling and cross-selling based on client needs
• Collaborate with product and support teams to relay client feedback and suggest improvements