LEAP Wealth

Full-stack Engineer

• As the AI/ML Software Engineer you’ll evolve the intelligence layer behind AskLEAP, our AI-powered helpdesk solution.
• Design and build the retrieval and orchestration layer.
• Integrate additional structured and unstructured data sources.
• Define and implement the decision and orchestration logic behind AI agents.
• Ensure AI systems are aligned with defined business rules and deliver trusted outcomes.
• Establish reusable AI orchestration and retrieval patterns for AI-enabled products.

AI/ML Software Engineer – Full-Stack

• You'll join a team of Full-Stack Developers who take full ownership of their products. In this role you’ll lead the build of new full-stack application for family lawyers, taking it from early prototypes to production.
• Working closely with in-house lawyers, product, client operations, and beyond, you’ll turn real practitioner workflows into simple, secure, high-performing web experiences. The work you'll do initially will be 50% frontend and 50% backend (.NET).
• Take ownership of the planning, design, implementation, and support of a new Family Law application.
• Work closely with our Directors and Managers to understand project requirements and translate them into actionable development tasks. You'll act as a bridge between product vision and technical implementation, providing insights and recommendations where necessary.
• Identify technical challenges and devise innovative solutions to overcome them, leveraging your autonomy and expertise to drive the prototyping process forward.
• Design and develop high-quality, responsive UI using TypeScript (React or Svelte), ensuring a seamless and engaging user experience.
• Improve the architecture of front-end components, optimising code for performance, scalability, and maintainability.
• Work closely with UX designers and in-house lawyers to iterate on flows and prototypes.
• Take ownership of front-end components, driving the technical direction and setting coding standards.
• Participate in agile methodologies such as stand-ups, sprint planning and retrospectives.

Mid-Senior Software Engineer, Full Stack

Frontend Engineer

• Design and develop high-quality, responsive UI using Angular and other web frameworks, ensuring a seamless and engaging user experience.
• Improve the architecture of front-end components, optimising code for performance, scalability, and maintainability.
• Work closely with UX designers and back-end developers.
• Take ownership of front-end components, driving the technical direction and setting coding standards.
• Participate in agile ceremonies such as stand-ups, sprint planning and retrospectives.

Frontend Software Engineer, Angular

Administration

• Monitor and track issues raised with the Quality team, ensuring all concerns are promptly addressed and resolved.
• Adhere to established internal processes to efficiently address and resolve escalated client complaints, ensuring a high level of customer satisfaction.
• Respond to contractual requests by reviewing contracts and conducting necessary investigations to ensure compliance and resolve any related issues.
• Collaborate with senior management and key internal stakeholders to investigate and resolve quality-related matters.
• Proactively manage the quality queue, ensuring cases are addressed in a timely and organized manner.
• Prepare for and attend weekly Quality team meetings to review ongoing cases and present findings to the Leadership Team for further direction.
• Drive customer loyalty by effectively meeting customer needs, taking ownership of their satisfaction, and ensuring positive and lasting client relationships.

Client Contracts Administrator

Support Engineer

• Provide 2nd-line (and complex 1st-line) technical support to our clients using our legal case management software, via phone and email correspondence.
• Actioning inbound and outbound support requests through our ticketing system.
• Develop in depth knowledge of SOS’s software and systems and collaborate with escalations to the Development team to deliver improved integration services.
• Troubleshoot application, database, and environment-related issues (Windows servers, networking, integrations, etc.)
• Investigate and resolve incidents, service requests, and defects within agreed SLAs
• Analyse logs, databases, and system configurations to identify root causes
• Escalate defects and complex issues to development teams with clear technical detail
• Support software upgrades, patches, and customer environments where required
• Maintain accurate case notes, documentation, and knowledge base articles
• Communicate clearly and professionally with customers, both technical and non-technical
• Contribute to continuous improvement of support processes and tooling
• Support both internal teams and our customers with Helpdesk enquiries.
• Meeting operational KPIs including: Customer Satisfaction, Response Time (RT), First Contact Resolution (FCR) & Average Handling Time (AHT).
• Maintaining up-to-date knowledge of SOS’s products and services.
• Attending all Learning & Development training sessions and completing all related assessments.
• Communicating promptly, clearly and accurately with customers and internal teams.

Technical Support Specialist

Solutions Engineer

• Conduct engaging product demos and drive sales to increase revenue
• Respond to client inquiries via phone, email, and chat with professionalism and efficiency
• Troubleshoot and resolve issues related to payments, billing, and platform functionality
• Build and maintain strong relationships to support client retention and satisfaction
• Provide training and guidance on product features, best practices, and platform updates
• Identify opportunities for upselling and cross-selling based on client needs
• Collaborate with product and support teams to relay client feedback and suggest improvements

Sales and Client Solutions Manager

Attorney

• Conduct practical legal and procedural research across multiple areas of law and Canadian jurisdictions, focusing on court rules, filing requirements, and commonly used legal documents.
• Review legislation, court rules, practice directions, and procedural materials to ensure content reflects current requirements used in day-to-day legal practice.
• Support new content initiatives by contributing precedent-based research and practical drafting insights commonly applied in paralegal and law clerk work.
• Assist with the development of AI-driven templates and automated documents, such as affidavits, letters, and court forms.
• Help design and refine AI prompts and content tools that streamline drafting and enhance user workflows.
• Review a high volume of automated court and government forms to ensure accuracy, compliance, and adherence to internal quality standards.
• Test automated forms to confirm correct data population and efficient workflows.
• Update existing content to reflect legislative changes, rule amendments, or updated best practices.
• Work closely with internal teams to communicate research findings, form requirements, and quality issues.
• Incorporate user and stakeholder feedback into content improvements and enhancements.
• Contribute to documenting and refining internal quality standards and content guidelines.
• Facilitate training sessions on content best practices and updates.

Legal Content Specialist

Events

• Planning and execution of end-to-end in-person and virtual events for LEAP
• Conduct analysis and report on brand activation, spend, lead generation, retention and future opportunities
• Create relationships with vendors and stakeholders in the promotional marketing and legal tech industries
• Collaborate with the Client Success department to create product communications, testimonial videos and brand assets for website and social media, retention campaigns, seminars and events
• Take the lead on planning and executing seasonal gifting and retention activities with the Client Success team
• Set the bar within the marketing team to ensure a high standard of quality communications are implemented across omnichannel assets including copywriting, proofreading and style guide
• Collaborate with the Sales department on activating events, event lead volume and datasets, event pre- and post-event promotion activities, post-campaign follow-up and lead assignment as needed
• Coordinate the creation of event and client materials alongside the marketing team
• Remain current and knowledgeable of LEAP products and services in order to create effective marketing narratives and materials
• As the Events Manager for LEAP, you will coordinate all events including tradeshows, webinars and sales seminars with pre-launch and post-marketing logistics, staffing, and marketing materials
• Partner with the People Operations (HR) team for internal LEAP/DivorceMate events and community initiatives including summer and holiday events and community/charity activities
• Administrative duties as needed, including the maintenance of system and project management documents including Trello and SharePoint
• Collaborate with team spirit and assist with general marketing activities as required
• These responsibilities may be added to or adjusted at any time in accordance with operational requirements

Client and Events Marketing Manager

Customer Success Manager

• Manage, lead, and mentor the Client Success team
• Oversee processes for minimizing churn, managing client risk, and driving product value, ensuring retention revenue growth and satisfaction
• Develop and maintain deep expertise in LEAP, including legal content, AI capabilities, and integrated partner solutions
• Understand the LEAP product ethos, value proposition, and position in the marketplace, confidently communicating this to clients and external stakeholders
• Work with varying departments to implement, test, and measure initiatives and product updates aimed at improving adoption, client experience, and retention
• Educate and empower clients on LEAP’s innovative features through client webinars, newsletters, and best practice initiatives, driving early adoption, efficiency, and productivity
• Identify at-risk clients using health indicators, usage data, and engagement signals, and lead proactive intervention strategies to mitigate churn
• Serve as the senior escalation lead for high-risk client situations, guiding de-escalation, coordinating cross-functional efforts, and protecting client relationships and retention
• Provide structured feedback to LEAP teams on client needs, trends, and pain points, and lead cross-departmental collaboration to resolve issues
• Measure, analyze, and report on client product adoption KPIs, engagement metrics, and success outcomes
• Maintain regular client engagement processes throughout the lifecycle, ensuring clients are maximizing LEAP’s capabilities and implementing success strategies where adoption is low
• Recruit, onboard, and develop new members for the Client Success team

Director of Client Success

DevOps Engineer

• Monitor platforms using **Grafana and Lens**, identifying anomalies or degraded service.
• Respond to alerts across **UK / IE / AU**, including disk usage, liveness probes, and system health issues.
• Diagnose and resolve restart loops, partial recoveries, and failed overnight restarts.
• Analyse logs following crashes to identify causes and recommend fixes.
• Perform day‑to‑day Kubernetes support, including fixing failed startups and resolving PVC issues.
• Adjust client Kubernetes resource requests and limits, or escalate to AU where required.
• Support AU‑led Kubernetes upgrades, escalating to Microsoft support when necessary.
• Monitor and manage disk resizing and overnight redeployments.
• Fix staging environment issues (prod → staging), including certificate, database, and pipeline failures.
• Support live system startups and unplanned outages.
• Monitor for changes made by AU teams that may impact UK/IE systems and provide feedback.
• Troubleshoot and fix GitLab pipeline issues, including: Client Kubernetes pipelines, PE application and extractor builds, Token renewals and pipeline configuration problems.
• Assist with changes to existing pipelines and deployment workflows.
• Provide hands‑on support for platform migrations, including legacy and extractor‑based migrations.
• Apply or assist with SQL changes for migration extractors where needed.
• Manage access, credentials, and permissions for SQL databases across environments.
• Monitor and optimise **Azure‑hosted SQL** (CPU, disk, performance).
• Support VM provisioning and infrastructure needs.
• Manage GOAT / PEAR toolpack rollouts and raise issues where improvements or fixes are required.
• Identify operational gaps and contribute to platform stability and reliability improvements.
• Support ad‑hoc DevOps work raised by the wider engineering organisation.

DevOps Platform – Support Engineer

Marketing

• Manage, mentor, and empower a team of 5 marketers across AU & NZ, focusing on their goals, performance, and growth.
• Translate AU & NZ business goals into actionable marketing roadmaps across digital, content, and field marketing.
• Oversee the delivery of multi-channel digital campaigns, using performance data and insights to evaluate content and improve results.
• Work with Sales and Product teams to support feature adoption and generate a consistent pipeline of leads.
• Manage the regional event schedule, ensuring customer and partner events effectively support client relationships.
• Act as the primary link between the ANZ marketing team and regional executive leadership.

Marketing Lead

• Collaborate with a variety of stakeholders including product owners and client operations to translate greenfield ideas and concepts into functional web applications to be made available in LEAP Legal Software.
• With the support and infrastructure of our wider Engineering organisation (LEAP Dev), you'll have full responsibility over building and maintaining these applications.
• The work you'll do initially will be 70% frontend and 30% backend.
• Research and develop emerging trends, standards, and practices for frontend development.
• Design, develop and manage backend APIs and services.
• Provide scalability to ensure the application can handle mass amounts of data and users.
• Implement secure customer authentication.
• Find ways to evolve and improve the way we develop, deploy and deliver software.
• Revise, update, refactor, and debug code.
• Test and deploy applications and systems.
• Use Git version control to manage codebase.

Software Engineer, Full Stack

Software Engineer

• Write testable, optimal and clean code.
• Preform code reviews for peers.
• Planning and designing of software solutions.
• Prioritising own workload, allowing for urgent support requests.
• Undertaking in daily Huddles and weekly sprint planning and review meetings.
• Communicating any blockers efficiently and timely.

Developer

Business Development Rep

• Sell LEAP Software and achieve the required revenue quota
• This includes performing webinar demonstrations and sales presentations, following-up/following-through on all required tasks, e-mails, and activities required to have a successful outcome for as many opportunities as possible
• Develop a sales strategy for the assigned geographical territory
• Maintain a business plan quarterly, with goals and KPI tracking for territory
• Ensure BDR is aligned, and develop synergy and great teamwork with BDR team(s)
• Align with the customers that will help us connect further with more firms
• Be open to coaching and feedback, and use available tools such as Gong, to continually improve
• Maintain strong product knowledge, and attend continual training
• Use available sales assets while working through sales process
• Prospect in territory as needed, take responsibility for top-of-funnel growth in pipeline
• Manage your pipeline properly on Salesforce CRM, keeping tasks and information up-to-date, and coordinating with all staff in-house and at prospect firm, to ensure we do everything we can to win a deal
• Negotiate properly to achieve best sales price, and offer incentives as required
• Achieve highest possible closing% for all leads
• Coordinate and involve other team members and management as needed
• Provide forecasting, and update all fields as needed to help maintain accurate pipeline

Business Development Manager – BDM

Administrative Assistant

• Act as the senior manager on the ground, providing visible leadership and support to all office-based staff
• Oversee all day-to-day office functions, including supply management (stationery, kitchen, etc.)
• Arrange all office catering requirements for meetings and events including office lunches, client events, and presentations
• Organise or support office initiatives that improve morale, connection, and engagement
• Prepare and deliver weekly management reports to senior managers based remotely
• Encourage collaboration, accountability, and professionalism across teams
• Carry out any ad hoc administrative duties as required
• Implement and manage all health and safety protocols
• Be the welcoming face of the office (reception duties), coordinate new employee onboarding, and help foster a positive, collaborative, and engaging workplace culture