AI Adoption Specialist

LEAP Wealth

AI Adoption Specialist helping law firms unlock the potential of LEAP’s AI solutions through onboarding and training. Collaborating to enhance product adoption and ensuring meaningful engagement with technology.

Posted 6/8/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$105,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a key point of contact for law firms adopting LEAP’s AI solutions, guiding them from initial onboarding through to long-term success and meaningful usage.
Lead training sessions and hands-on enablement to ensure firms are confident in using our AI tools, helping them integrate these capabilities into their day-to-day workflows.
Drive adoption by identifying opportunities to deepen usage, introducing new features, and supporting firms in getting the most value from LEAP’s AI capabilities.
Build strong, trusted relationships with clients by understanding their needs, workflows, and challenges while positioning yourself as a go-to advisor on how to best leverage our technology.
Gather and translate client feedback into clear, actionable insights, working closely with Product, Development, and other internal teams to inform ongoing enhancements and innovation.
Monitor engagement and usage trends to proactively identify risks or opportunities, ensuring clients remain successful and continue to see value in the platform.
Support growth initiatives by uncovering opportunities to expand usage of LEAP’s solutions across firms and practice areas.
Collaborate cross-functionally to refine training materials, onboarding processes, and adoption strategies as our AI offerings evolve.

Requirements

What you’ll need

3+ years in a client-facing role within a B2B SaaS environment whether in customer success, training, consulting, or a similar function.
Proven ability to drive product adoption and deliver engaging training or enablement programs that lead to measurable outcomes.
Strong communication and presentation skills, with confidence engaging both senior stakeholders and day-to-day users.
A natural ability to build relationships and earn trust, paired with a proactive and solutions-oriented mindset.
Comfort navigating complex products and translating technical concepts into clear, practical guidance for clients.
A feedback-driven mindset where you actively listen to clients and know how to channel insights back to internal teams to influence product direction.
Highly organized and adaptable, with the ability to manage multiple clients and priorities in a fast-paced SaaS environment.
A collaborative approach and enthusiasm for working closely with internal teams to continuously improve the client experience.

Benefits

Comp & perks

Competitive compensation with a base salary plus bonus structure
Excellent group insurance benefits
RRSP with employer matching
Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
Collaborative and inclusive work environment filled with learning and support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI solutionsproduct adoptiontraining programsenablement programsclient feedback translationengagement monitoringrisk identificationusage trend analysisonboarding processesadoption strategies

Soft Skills

communication skillspresentation skillsrelationship buildingtrust earningproactive mindsetsolutions-oriented mindsetactive listeningorganizational skillsadaptabilitycollaboration