Lean Tech

Business Intelligence Analyst

• We are seeking a highly motivated and execution-focused professional to join our growing Data & Insights organization.
• Reporting directly to the Associate Director of Data Insights, you will be instrumental in driving the rapid development and scaling of business intelligence, reporting, and analytics solutions.
• This hands-on role involves designing and building high-impact dashboards, reports, and embedded analytics products for both internal teams and external clients.
• You will work with sophisticated analytical data models within a cloud data warehouse environment, applying best practices in data visualization, dashboard UX, and data storytelling to deliver measurable value.
• Design, develop, and deploy high-quality business intelligence solutions, including interactive dashboards, reports, and KPI scorecards, with a focus on rapid delivery and immediate business value.
• Develop and maintain embedded analytics solutions within customer-facing applications, utilizing platforms such as Bold BI and Reveal BI.
• Collaborate with Product, Data Engineering, and Client Success teams to translate complex business requirements into tangible, production-ready analytics deliverables.
• Construct and implement reusable data models, standardized dashboard templates, and reporting patterns within a cloud data environment to ensure scalability and accelerate future development cycles.
• Ensure the accuracy and integrity of all analytics products by performing rigorous data validation, exploratory data analysis, and writing complex SQL queries to transform and verify datasets.
• Apply industry best practices in data visualization, dashboard UX, data storytelling, and performance optimization to create effective and user-friendly analytics tools.
• Proactively identify and resolve issues related to reporting, data visualization, and data quality, proposing pragmatic solutions that balance immediate needs with long-term scalability.
• Create and maintain comprehensive documentation for analytics assets and implementation patterns to support knowledge sharing, long-term maintainability, and user adoption.

Business Intelligence Specialist

Full-stack Engineer

• Develop and maintain robust backend services utilizing F#, adhering to best practices for scalable and reliable cloud-hosted applications on AWS.
• Implement and enhance modern frontend features using React, incorporating Server-Side Rendering (SSR) practices.
• Design and implement solutions leveraging event-driven architectures and event streaming concepts, with familiarity in systems like Kafka being advantageous.
• Write comprehensive unit and integration tests for both frontend and backend code to ensure application quality and stability.
• Contribute to the development and maintenance of applications using relational databases, including PostgreSQL and SQL Server, with a strong understanding of SQL, indexing, and debugging.
• Participate actively in the on-call rotation for production systems, focusing on triaging and resolving incidents to minimize downtime.
• Drive the adoption of observability practices, including structured logging and the creation of runbooks, to enhance system operability and maintainability.
• Develop and execute automated tests using the Playwright framework for API testing, contributing to the overall quality assurance process.
• Collaborate with cross-functional teams to define and implement architectural patterns, ensuring applications are designed for operability, scalability, and maintainability.
• Contribute to the continuous improvement of the application portfolio, focusing on enhancing user experience and managing technical debt.

Senior Full Stack Developer

Project Manager

• Lead complex projects using Waterfall, Agile, and hybrid methodologies.
• Drive projects involving stakeholders at all levels of the organization, ensuring resource identification and alignment across disparate business and technology teams.
• Support the CTO directly by developing high-impact PowerPoint decks, managing complex scheduling, and overseeing logistics to optimize executive efficiency.
• Proactively identify project impediments and design mitigation strategies.
• Serve as the primary bridge between technical teams and the executive suite, delivering clear, data-driven reporting on project health and milestones.
• Enforce high engineering and project standards, ensuring that every initiative is measured against clear metrics and delivered with meticulous attention to detail.

Senior Project Manager

Backend Engineer

• Contribute to the development and maintenance of robust web-based applications
• Build and maintain scalable web-based solutions using PHP and related technologies
• Participate actively in design, coding, testing, and deployment while following coding standards and best practices
• Develop and support products using PHP, MySQL, JavaScript, AJAX, jQuery, HTML, and Bootstrap
• Contribute to improving existing architectures and supporting evolving business requirements
• Work with third-party APIs, payment gateways, and SOAP services to ensure reliable data communication
• Collaborate within Agile SCRUM practices to support consistent project execution and delivery
• Troubleshoot issues, enhance existing functionality, and ensure long-term maintainability of the codebase
• Document technical specifications and collaborate effectively with internal and remote teams

Mid PHP Developer

• Guide a development team delivering robust web-based applications
• Mentor and lead a team of PHP developers
• Design scalable systems and improve existing architectures
• Integrate third-party APIs and payment gateways
• Promote Agile SCRUM practices within the team
• Maintain and troubleshoot the codebase
• Work effectively with remote and internal teams

Senior PHP Developer

IT Support

• Provide comprehensive support for technical troubleshooting across various systems, including AS400, WMS, and proprietary applications, ensuring immediate resolution or timely escalation of complex issues.
• Monitor vital business systems and computer setups continuously to guarantee their optimal performance and prompt resolution of hardware, software, or access-related issues.
• Supervise daily system processes, including real-time performance monitoring, and conduct nightly operations on AS400 and other systems to ensure preparedness for the next business day.
• Manage and prioritize helpdesk tickets efficiently using Jira Service Management, ensuring accurate documentation and timely issue resolution.
• Assist in software installations and upgrades, maintaining detailed records of user-submitted tickets and their resolutions for future reference.

Helpdesk Support Specialist

Machine Learning Engineer

• Guide the design, development, and implementation of AI-based automation solutions
• Blend high-level design thinking with hands-on prototyping and team enablement
• Prototype initial versions of AI solutions, iterating across different software tools to identify optimal approaches before delegating and supervising implementation
• Collaborate closely with the frontend and backend teams to ensure seamless system integration and alignment with project goals
• Optimize and orchestrate intelligent agents, automation workflows, and backend services to improve reliability, exception handling, and operational efficiency
• Monitor development velocity and implementation quality using technical indicators like system resilience under stress, clarity of end-user data output, and response accuracy
• Act as a key contributor in solution reviews, debugging sessions, and performance tuning activities.

Artificial Intelligence – Machine Learning Engineer

Business Analyst

• Lead end-to-end requirements gathering by proactively collaborating with internal and external customers to analyze needs and facilitate product discovery sessions.
• Create and own comprehensive documentation, including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, use cases, process flows, and activity diagrams.
• Manage the product backlog in Jira by breaking down epics into detailed user stories with clear, testable acceptance criteria and ensuring their readiness for grooming and estimation.
• Partner with product managers, software engineers, and data science teams to translate business needs into functional requirements for healthcare data analytics products.
• Facilitate product discovery sessions with stakeholders to perform root-cause analysis, deeply understand user pain points, and frame problems clearly before solutioning.
• Define and track success metrics for features and enhancements to measure business outcomes and ensure released functionality delivers expected value.
• Leverage an understanding of data concepts and data visualization to interpret outputs, ask clarifying questions, and translate data-related insights into clear requirements and acceptance criteria.
• Actively participate in Agile Scrum ceremonies, including sprint planning, grooming, and retrospectives, to support the development lifecycle and team execution.
• Support release readiness by contributing to release notes, internal enablement materials, and customer-facing product documentation.
• Support validation of delivered functionality by ensuring acceptance criteria are met and requirements are clearly understood before release.

Mid Level Business Analyst

Support Engineer

• Provide Level 1–Level 3 application support for internal users across WMS platforms (Footprint and SoftGéon)
• Troubleshoot user-reported issues within the application UI, including workflows, permissions, data visibility, and system behavior.
• Analyze issues independently by reproducing problems, validating data, and identifying root causes before escalation.
• Resolve incidents directly when possible, including data corrections within the application and retriggering automated processes.
• Escalate issues appropriately to Level 4 or Integration Support teams when required, following established escalation protocols.
• Manage and resolve tickets using Jira, while submitting and tracking vendor tickets with WMS providers as needed.
• Communicate clearly with users, providing guidance, clarification, and occasional on-the-spot training to resolve user errors or misunderstandings.
• Work within strict SLA requirements, prioritizing issues based on complexity and resolution timelines.
• Maintain accurate ticket documentation and contribute to knowledge sharing and best practices.
• Operate independently during weekend shifts, using critical thinking and problem-solving skills to support users efficiently.

Mid Technical Support Specialist

• Provide Level 1 technical support via ticketing system, email, or phone to users of the SaaS-based TMS platform.
• Log, categorize, and escalate technical issues following internal support procedures.
• Assist customers with basic system navigation, common errors, and general functionality.
• Monitor open support requests and ensure timely communication and follow-ups.
• Document all interactions and troubleshooting steps in the internal knowledge base.
• Work closely with Level 2 support and product teams to escalate recurring issues.
• Participate in scheduled training sessions and continuous learning, especially around Salesforce and Revenova platforms.
• Maintain a strong customer-first attitude, ensuring excellent support experiences.

Help Desk Support Specialist

• Design and develop robust backend services using Java 21 (SpringBoot) , ensuring high performance and scalability.
• Build and maintain user interfaces with React and TypeScript , translating business requirements into functional technical solutions.
• Optimize database performance by performing advanced query optimization and management within MariaDB.
• Implement event-driven architectures utilizing Kafka for seamless data streaming and service communication.
• Uphold high standards of code quality by applying advanced design patterns, OOP principles, and implementing comprehensive automated tests using JUnit and Jest.
• Ensure optimal application performance by identifying and resolving bottlenecks across the full stack.
• Contribute to the software development lifecycle by ensuring code integrity through Jenkins CI/CD pipelines.
• Actively participate in code reviews and provide constructive mentorship to junior team members.

Mid Full Stack Developer – Java, React

Application Engineer

• Provide essential, continuous support for our fulfillment systems and processes during off-peak hours.
• Serve as the primary on-call resource for monitoring system health, triaging alerts, and executing initial troubleshooting.
• Perform basic debugging and log analysis to identify root causes.
• Follow predefined operational runbooks to resolve incidents.
• Verify the behavior of existing code and APIs using Python and JSON.
• Query data with SQL to investigate issues and accurately escalate complex incidents to the onshore management team with a comprehensive summary.
• Perform routine system maintenance and assist with codebase cleanup tasks as directed by the onshore team to support platform stability.

Mid Application Support Engineer

• Develop and maintain scalable, event-driven backend integration services
• Contribute to architectural decisions and drive best practices
• Design and evolve RESTful and gRPC APIs
• Collaborate with cross-functional teams
• Implement comprehensive unit and integration testing strategies
• Maintain operational awareness across infrastructure and application layers
• Participate in code reviews and engage in peer mentoring

Senior Backend Engineer

Customer Support

• Work directly with customers to ensure they are successful, happy, and continuously supported.
• Be the frontline of support, managing requests, troubleshooting, and documenting cases to ensure customer satisfaction.
• Provide comprehensive customer support for various systems and product features, acting as the ‘voice of the customer’ across teams.
• Analyze customer requests and product requirements to ensure they are successfully resolved or escalated, using understanding of Salesforce and client's products.
• Utilize Agile methodologies to support cross-functional teams and act as the voice of the customer in sprint planning and feature development.
• Document, track, and effectively communicate customer requests, issues, and feature requirements with both internal teams and customers.
• Build and cultivate trusted, transparent relationships with customers, ensuring high-quality support and satisfaction.
• Manage support ticket resolution from inception to closure, maintaining accurate documentation along the way.
• Engage in product feedback cycles, working with product managers and engineers to influence product development.

Customer Support Specialist

• Act as the direct manager for a team of approximately 7–10 software developers
• Drive a coaching-first philosophy while maintaining daily production deployments with strong quality discipline
• Foster accountability and growth through regular 1:1s and career development planning
• Own delivery execution to ensure commitments are met with predictable outcomes
• Partner with Product and Project Managers to align engineering delivery with business priorities and drive disciplined sprint execution
• Guide engineers on code quality standards, testing best practices, and reducing defect leakage
• Support a daily production deployment cadence and collaborate with Architects to align development with CI/CD flows
• Own JIRA as the system of record (ticket lifecycle, JQL, dashboards)
• Champion CI/CD best practices using Azure DevOps
• Drive the team toward clear success indicators: doubling development throughput by next year and reducing defect rates from ~30% to ~12%.