Lean Tech

Help Desk Support Specialist

Lean Tech

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Provide Level 1 technical support via ticketing system, email, or phone to users of the SaaS-based TMS platform.
  • Log, categorize, and escalate technical issues following internal support procedures.
  • Assist customers with basic system navigation, common errors, and general functionality.
  • Monitor open support requests and ensure timely communication and follow-ups.
  • Document all interactions and troubleshooting steps in the internal knowledge base.
  • Work closely with Level 2 support and product teams to escalate recurring issues.
  • Participate in scheduled training sessions and continuous learning, especially around Salesforce and Revenova platforms.
  • Maintain a strong customer-first attitude, ensuring excellent support experiences.

Requirements

  • 1–2 years of IT support or help desk experience.
  • Previous experience with Salesforce CRM or similar platforms.
  • Willingness to learn Revenova and industry-specific tools (training provided).
  • Exposure to Windows operating systems and basic technical troubleshooting.
  • Strong communication skills in English (B2 or above), both written and verbal.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience working with ticketing systems or service platforms.
  • Experience with SaaS products or cloud-based applications.
  • Experience with CRM systems and support processes.
  • Prior support experience in the logistics or transportation industry.
Benefits
  • Professional development opportunities with international customers
  • Collaborative work environment
  • Career path and mentorship programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingSaaSWindows operating systemsticketing systemsSalesforce CRMRevenovacloud-based applicationsCRM systemssupport processes
Soft Skills
communication skillscustomer-first attitudeindependent workcollaborative workfast-paced environment