Lean Tech

Mid Application Support Engineer

Lean Tech

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

DockerPythonSQL

About the role

  • Provide essential, continuous support for our fulfillment systems and processes during off-peak hours.
  • Serve as the primary on-call resource for monitoring system health, triaging alerts, and executing initial troubleshooting.
  • Perform basic debugging and log analysis to identify root causes.
  • Follow predefined operational runbooks to resolve incidents.
  • Verify the behavior of existing code and APIs using Python and JSON.
  • Query data with SQL to investigate issues and accurately escalate complex incidents to the onshore management team with a comprehensive summary.
  • Perform routine system maintenance and assist with codebase cleanup tasks as directed by the onshore team to support platform stability.

Requirements

  • Min 2 years of professional experience in a programming and/or system support role.
  • Intermediate proficiency in Python, specifically for reading and understanding existing code and APIs to verify behavior and identify issues.
  • Intermediate SQL proficiency for data querying and investigation, with an emphasis on queries that do not require complex multi-table joins or subqueries.
  • Proficiency in handling JSON data, including parsing and verifying API responses and configuration files.
  • Demonstrated ability in basic debugging, log analysis, and initial root cause identification to effectively triage system alerts.
  • Foundational experience with Docker for local investigation and support tasks.
  • Practical experience utilizing ticketing and documentation platforms such as Jira and Confluence.
  • Experience with version control systems, particularly GitHub.
  • Proven ability to accurately follow complex technical documentation and operational runbooks to resolve issues.
  • Prior experience in a fulfillment or logistics environment is considered a plus.
Benefits
  • Professional development opportunities with international customers
  • Collaborative work environment
  • Career path and mentorship programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonSQLJSONdebugginglog analysisroot cause identificationDockerGitHubticketing systemsdocumentation platforms
Soft Skills
problem-solvingcommunicationattention to detailability to follow documentationtriaging alerts