Lean Tech

Helpdesk Support Specialist

Lean Tech

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

Cyber SecurityiOSLinux

About the role

  • Provide comprehensive support for technical troubleshooting across various systems, including AS400, WMS, and proprietary applications, ensuring immediate resolution or timely escalation of complex issues.
  • Monitor vital business systems and computer setups continuously to guarantee their optimal performance and prompt resolution of hardware, software, or access-related issues.
  • Supervise daily system processes, including real-time performance monitoring, and conduct nightly operations on AS400 and other systems to ensure preparedness for the next business day.
  • Manage and prioritize helpdesk tickets efficiently using Jira Service Management, ensuring accurate documentation and timely issue resolution.
  • Assist in software installations and upgrades, maintaining detailed records of user-submitted tickets and their resolutions for future reference.

Requirements

  • 1-3 years of related IT technical support experience
  • Intermediate proficiency in technical troubleshooting, particularly with hardware, software, and network issues
  • Strong customer service orientation with patience in assisting users
  • Intermediate ticket management skills, with the ability to skillfully prioritize and handle helpdesk tickets
  • Effective communication skills to convey technical information to non-technical users and collaborate with team members
  • Problem-solving skills using logical thinking to identify root causes and implement solutions
  • Adaptability to stay updated on evolving technologies and adapt to changes in hardware, software, and user needs
  • Proficiency with Microsoft Office Programs (Excel, Word, Outlook) and Google Suite (Docs, Sheets, Slides)
  • Knowledge of iPad iOS, Apple Mac OS, and Microsoft Windows Operating System
  • Nice to Haves: Experience with Linux operating systems, Familiarity with ITIL framework and best practices, ITF+ and A+ certifications are preferred but not required, Certification in CompTIA Network+, Basic knowledge of cybersecurity principles and practices, Strong analytical skills for assessing trends and patterns in technical data, Demonstrated ability to work efficiently in fast-paced and dynamic environments
Benefits
  • Professional development opportunities with international customers
  • Collaborative work environment
  • Career path and mentorship programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootinghardware issuessoftware issuesnetwork issuesticket managementMicrosoft OfficeGoogle SuiteLinux operating systemsiPad iOSApple Mac OS
Soft Skills
customer service orientationeffective communicationproblem-solvingadaptabilityanalytical skillspatiencelogical thinkingcollaborationprioritizationworking in fast-paced environments
Certifications
ITF+A+CompTIA Network+