LeadingIT

IT Support

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Work in a fast-paced environment with ZERO micromanaging; assess RESULTS
• Collaborate with team and gather feedback to adjust operations based on ideas

Level 1 Helpdesk Technician

Engineer

• Solve uncommon issues that have been escalated
• Perform remote network and server troubleshooting
• Learn and integrate new security technologies
• Determine the best solution based on the issue and details provided by customers
• Handle project implementation from start to finish
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer with status and information

Level 3 Engineer

• Solve uncommon issues that have been escalated
• Perform remote network and server troubleshooting
• Learn and integrate new security technologies
• Determine the best solution based on the issue and details provided by customers
• Handle project implementation from start to finish
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer with status and information
• Work within a fast-paced environment with ZERO micromanaging

Appointment Setter

• Familiarizing yourself with essential details of our products and services.
• Calling prospective clients using a list of phone numbers provided to you. (Up to 500 calls a week)
• Accepting calls from prospective clients as they arise.
• Fielding basic questions and concerns about the products and services we offer.
• Scheduling a consultation between the prospective client and a Sales Representative.
• Keeping a detailed log of calls, including those which were not answered.
• Attempting to contact prospective clients who you have been unable to contact.

B2B Appointment Setter

• Solve uncommon issues that have been escalated Perform remote network and server troubleshooting Learn and integrate new security technologies Determine the best solution based on the issue and details provided by customers Handle project implementation from start to finish Record notes regarding the issue and troubleshooting taken Create and maintain documentation Follow-up and update customer with status and information

Helpdesk Technician, Tier 3

Sales Development Rep

• Sales Development Representative We are looking for an open, optimistic, personable and thorough Appointment Setter to contact prospective clients via telephone and e-mail. This role is meant for the true influencer. Someone who is in their true element when talking on the phone. We want you if you are quick to go, quick to do, and quick to participate in tasks. The Appointment Setter's responsibilities include ascertaining whether potential clients might be interested in our products and services, and then scheduling a time for our Sales Representatives to talk with each prospect. What this role will entail: Familiarizing yourself with essential details of our products and services. Calling prospective clients using a list of phone numbers provided to you. (Up to 500 calls a week) Accepting calls from prospective clients as they arise. Fielding basic questions and concerns about the products and services we offer. Scheduling a consultation between the prospective client and a Sales Representative. Keeping a detailed log of calls, including those which were not answered. Attempting to contact prospective clients who you have been unable to contact.

Sales Development Representative

Marketing

• Maintain accurate CRM data entry to support sales and marketing efforts
• Assist with email campaign development and execution
• Create and schedule engaging social media content across platforms
• Contribute to various marketing initiatives and projects
• Support blog content creation and publishing
• Capture and curate photos for marketing use

Level 1 Helpdesk Technician

Level 3 Engineer

Level 3 Engineer

Level 3 Engineer

Level 3 Engineer

B2B Appointment Setter

Helpdesk Technician, Tier 3

Sales Development Representative

Marketing Assistant