LeadingIT

Helpdesk Technician, Tier 3

LeadingIT

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $60,000 - $70,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • Solve uncommon issues that have been escalated Perform remote network and server troubleshooting Learn and integrate new security technologies Determine the best solution based on the issue and details provided by customers Handle project implementation from start to finish Record notes regarding the issue and troubleshooting taken Create and maintain documentation Follow-up and update customer with status and information

Requirements

  • DRIVEN to succeed at work and in all of life, hard work required ACCOUNTABLE to our clients as well as our company We STAY POSITIVE with a solution focus. Desire for EXCELLENCE in what we do, all day every day. HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help. Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTIA A+ and Sec+ certifications are REQUIRED 3+ year of MSP experience REQUIRED