Live Channel Help Desk Manager
athenahealth
full-time
Posted on:
Location Type: Remote
Location: Remote • Maine, Massachusetts, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead a team of Level Two analysts and associates focused on customer service
- Coach and develop a team of Subject Matter Experts
- Responsible for hiring and attrition efforts of the team
- Build, maintain and deliver operational reporting
- Ensure escalations are managed quickly and effectively
- Leverage business insights to influence KPI performance
- Manage workforce to meet fluctuating volumes and needs across support channels
Requirements
- Bachelor’s degree or equivalent experience required
- 5 of more years of professional experience, athenaOne application experience preferred
- Proven experience in leading and managing teams
- Proficiency in Microsoft Excel
- Preferred familiarity with data visualization tools such as Power BI
- Preferred experience with Salesforce CRM
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
- Professional development opportunities
- Tuition assistance
- Employee assistance programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Exceldata visualizationPower BISalesforce CRMathenaOne application
Soft skills
leadershipcoachingteam developmentcustomer serviceproblem-solving
Certifications
Bachelor’s degree