Managing Consultant, Engineer – Sediment Site Investigation & Remediation Management
ERM
Level 3 Engineer
LeadingIT
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber SecurityVoIP
About the role
- Solve uncommon issues that have been escalated
- Perform remote network and server troubleshooting
- Learn and integrate new security technologies
- Determine the best solution based on the issue and details provided by customers
- Handle project implementation from start to finish
- Record notes regarding the issue and troubleshooting taken
- Create and maintain documentation
- Follow-up and update customer with status and information
Requirements
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Passionate (and patient) about problem solving and customer service
- Diligent with note taking, following process, and documentation
- Driven to learn more, stay positive, and grow
- VoIP phone system experience REQUIRED
- CompTIA A+/Sec+/Fortinet NSE 4 certifications are REQUIRED
- 3+ year of MSP experience REQUIRED
