LeadingIT

Level 3 Engineer

LeadingIT

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $60,000 - $70,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cyber SecurityVoIP

About the role

  • Solve uncommon issues that have been escalated
  • Perform remote network and server troubleshooting
  • Learn and integrate new security technologies
  • Determine the best solution based on the issue and details provided by customers
  • Handle project implementation from start to finish
  • Record notes regarding the issue and troubleshooting taken
  • Create and maintain documentation
  • Follow-up and update customer with status and information

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Passionate (and patient) about problem solving and customer service
  • Diligent with note taking, following process, and documentation
  • Driven to learn more, stay positive, and grow
  • VoIP phone system experience REQUIRED
  • CompTIA A+/Sec+/Fortinet NSE 4 certifications are REQUIRED
  • 3+ year of MSP experience REQUIRED