Helpdesk Technician, Tier 3
LeadingIT
Cyber Security
Level 3 Engineer
LeadingIT
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber SecurityVoIP
About the role
- Solve uncommon issues that have been escalated
- Perform remote network and server troubleshooting
- Learn and integrate new security technologies
- Determine the best solution based on the issue and details provided by customers
- Handle project implementation from start to finish
- Record notes regarding the issue and troubleshooting taken
- Create and maintain documentation
- Follow-up and update customer with status and information
- Work within a fast-paced environment with ZERO micromanaging
Requirements
- DRIVEN to succeed at work and in all of life, hard work required
- ACCOUNTABLE to our clients as well as our company
- We STAY POSITIVE with a solution focus. Desire for EXCELLENCE in what we do, all day every day.
- HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help.
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Passionate (and patient) about problem solving and customer service.
- Diligent with note taking, following process, and documentation.
- Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
- VoIP phone system experience REQUIRED
- CompTIA A+/Sec+/Fortinet NSE 4 certifications are REQUIRED
- 3+ year of MSP experience REQUIRED
