Senior Sales Operations Business Partner
Bazaarvoice
GoSFDCTableau
Director, Nursing Operations
Lavender
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead day-to-day nursing operations across all programs and markets, ensuring clinical, administrative, and operational excellence
- Ensure adherence to clinical protocols, regulatory requirements, internal policies, SOPs, and safety standards
- Design and continuously improve workflows, systems, and processes to support high-quality, efficient client care
- Own workforce planning, capacity forecasting, and scheduling models to ensure sustainable staffing and utilization
- Partner with Talent Acquisition on nursing-specific recruitment strategies and headcount planning
- Oversee development of tools, SOPs, and resources that support efficient and effective nursing delivery at scale
- Support company growth by designing scalable staffing and operational frameworks that maintain Lavender’s people-first culture
- Implement, track, and report on key nursing performance metrics, including productivity, quality, compliance, and client outcomes
- Identify trends, risks, and opportunities through data dashboards and performance monitoring, ensuring timely corrective action
- Chair the Quality Improvement (QI) Committee, driving accountability for identified opportunities
- Partner with nursing leaders to refine NP roles and workflows in response to evolving needs, regulations, and best practices
- Provide leadership, coaching, and oversight to NP Managers, ensuring strong administrative management of all Psychiatric Nurse Practitioners
- Serve as a trusted mentor, fostering professional growth and a culture of excellence within the nursing team
- Drive continuous improvement by refining workflows, policies, and procedures to optimize efficiency and client outcomes
- Lead initiatives that expand services into new markets, launch new service lines, and scale existing programs effectively
- Collaborate with cross-functional teams to align operational improvements with clinical and business priorities
- Champion innovation and create effortless experiences for clients, NPs, and the broader Care Team
Requirements
- Degree in psychiatry, nursing, or a related mental health field
- 3–5 years of experience in clinical practice, with at least 2 years managing nursing operations in behavioral health, psychiatry, or a related healthcare setting
- Strong understanding of mental health care delivery, including measurement-informed care and clinical protocols
- Proven ability to lead and motivate advanced practice nursing teams, fostering a culture of accountability, collaboration, and continuous improvement
- Experience designing and evaluating performance metrics, with strong use of data and analytics to drive quality and operational efficiency
- Expertise in staffing models, workforce planning, and recruitment strategies in healthcare
- Comfort with digital tools and technology, with a track record of improving workflows through innovation
- Exceptional communication and interpersonal skills for cross-functional collaboration
- A strong record of change management, successfully guiding teams through growth, regulatory shifts, or organizational transformation
Benefits
- Fully remote work environment
- Supportive and experienced teammates who care about doing great work
- Opportunity to shape processes and contribute to company growth
- In-person team meetups
- Competitive compensation and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
nursing operations managementclinical protocolsworkforce planningcapacity forecastingscheduling modelsperformance metricsdata analyticsstaffing modelsrecruitment strategieschange management
Soft skills
leadershipcoachingmentoringcollaborationaccountabilitycontinuous improvementcommunicationinterpersonal skillsinnovationproblem-solving
