Lavender

Operations

• Oversee and optimize workflows related to medication management, prescription issues, hospital coordination, and client triage
• Identify inefficiencies and lead process improvements to reduce administrative burden and increase team efficiency
• Ensure task management systems and communication protocols are effectively implemented and followed
• Review nursing documentation for quality, completeness, and alignment with best practices
• Develop and maintain SOPs for nursing support roles
• Partner cross-functionally to define roles and streamline the end-to-end client journey
• Act as a clinical liaison to Product and Engineering, improving EMR workflows and supporting NP training
• Lead NP scheduling and contribute to workforce planning
• Support and optimize Care Circle operations
• Track and analyze operational KPIs, providing insights to guide decision-making
• Step in to provide RN coverage for prescription requests during peak demand or team absences
• Respond to clinical questions and perform same-day nursing assessments when required
• Triage emergencies and complex care needs, coordinating across Concierge, clinical teams, and NP Managers
• Provide client education, case management, and follow-up care
• Proactively address client concerns, including direct outreach to resolve escalations and close feedback loops
• Lead, coach, and develop a team of nursing professionals through regular 1:1s and ongoing support
• Monitor workload distribution to ensure timely and effective care delivery
• Serve as the first point of escalation for high-risk or complex clinical situations
• Partner with NP Managers to align support structures with Care Circle needs
• Contribute to continuous improvement initiatives and operational optimization
• Design and implement onboarding programs for nursing roles (e.g., RNs, Nursing Assistants)
• Define caseload expectations and support proactive workforce planning as the organization scales

Manager, Nursing Operations