Lavender

Pricing Analyst

• Create detailed financial models to assess the profitability of services by payer, service type, and geographical market
• Analyze market data, competitor pricing, and internal cost structures to model and recommend optimized pricing strategies for self-pay services and new service lines
• Contribute to the annual budgeting and ongoing forecasting processes by providing data-driven projections related to payer mix shifts, collection rates, and anticipated fee schedule changes
• Develop and maintain dashboards and reports using business intelligence tools to continuously monitor key revenue cycle metrics, including ARPU, net collection rate, denial rate, and time-to-collect
• Partner with Operations and Nursing teams to understand operational factors that influence revenue, such as capacity, scheduling patterns, visit mix, and trends in no-shows and cancellations
• Identify sources of revenue leakage and propose operational improvements
• Conduct rapid, deep-dive analyses to support executive decision-making on high-priority financial and strategic initiatives
• Conduct deep dives into existing payer contracts (fee schedules, claim processing rules, denial trends) to identify and quantify opportunities for revenue recovery and uplift
• Develop models to forecast the financial impact of new contract terms or rate adjustments
• Proactively analyze claim submission, denial, and appeal data to pinpoint systemic inefficiencies; collaborate with Billing and RCM teams to implement process improvements that increase clean claim rates and expedite collections from insurers
• Provide modelling and analysis to support insurer negotiations and new contracting strategies

Revenue Optimization Analyst

Compliance

• Lead the development, implementation, and maintenance of evidence-based nursing and operational policies, procedures, and guidelines
• Translate complex tele-health and mental health regulations into actionable internal standards and workflows
• Maintain version control and systematic reviews of policies to ensure accuracy, consistency, and currency
• Inform and coach leaders on policy frameworks, supporting consistent adoption and best practices
• Collaborate with Clinical Educators and People teams to create policy communications, training materials, and summaries for providers and support staff
• Participate in nursing committees and workgroups focused on policy oversight and improvement
• Monitor and interpret federal and state regulatory changes affecting telehealth and psychiatric nursing practice
• Provide subject matter expertise on compliance risks, regulatory feasibility, and scope of practice considerations
• Support internal and external audits by maintaining thorough documentation and rationale for policy decisions
• Ensure operational policies align with nursing regulations and enable high-quality, compliant care delivery
• Collaborate with clinical and operations teams to ensure policies promote safe, efficient, and effective care delivery
• Use NP, support team, and client feedback to identify gaps or opportunities for practice improvement
• Lead quality improvement initiatives that impact client outcomes and enhance operational efficiency
• Manage incident reporting and incident management processes, including documentation, corrective actions, and follow-up
• Oversee vendor relationships related to whistleblower reporting systems and other compliance tools
• Manage the physician collaboration program, ensuring agreements, invoicing, and compliance per state requirements
• Chair the Quality Improvement Council and Client Care Council, monitoring KPIs and partnering with the data team to establish meaningful quality scorecards
• Proactively identify areas for improvement through audits and observational reviews

Quality, Safety, and Compliance Manager

Director

• Establish, update, and maintain clinical practice standards and policies to ensure safe, high-quality client care
• Oversee advanced practice compliance, including licensing, credentialing, and DEA requirements across multiple states
• Partner with Nursing Operations leadership to align clinical standards with operational goals
• Develop, implement, and evaluate clinical quality initiatives and practice improvement strategies
• Lead the physician collaboration program to ensure market compliance, efficiency, and cost-effectiveness
• Serve as a role model and subject matter expert in psychiatric advanced practice
• Lead mentorship and coaching initiatives for nurse practitioners and NP managers
• Oversee onboarding and ongoing training programs to ensure consistent practice and professional growth
• Direct the NP mentorship and residency programs, ensuring standardized approaches and strong clinical foundations
• Cultivate a learning culture focused on excellence, innovation, and career development
• Collaborate with nursing and operations leaders to promote clinical excellence and accountability
• Lead communication initiatives for NPs, including newsletters, town halls, and feedback forums
• Support Lavender’s ANCC accreditation and continuing education programs
• Represent Lavender externally through partnerships with academic, regulatory, and professional organizations
• Support data-driven decision making by identifying trends, risks, and opportunities for improvement

Director, Advanced Practice Nursing

Billing Specialist

• Ensure current procedural terminology (CPT) and diagnosis (DX) codes are accurate, submitted, and reconciled
• Adhere to ongoing cut-off deadlines in revenue cycle management
• Plot sessions in the billing portal accurately and within cut-off timelines
• Review chart notes to ensure proper billing
• Populate EMR appointment panes with correct CPT and DX codes
• Reconcile payments upon receipt from billing partners
• Follow up on outstanding payments when relevant
• Investigate denied claim submissions and troubleshoot
• Keep leadership and team informed of policy changes in the evolving insurance landscape
• Assist the Concierge team with insurance verification when requested
• Follow up with billing partners to assist clients with billing or insurance coverage concerns

Billing Coordinator – Temp

Operations

• Lead day-to-day nursing operations across all programs and markets, ensuring clinical, administrative, and operational excellence
• Ensure adherence to clinical protocols, regulatory requirements, internal policies, SOPs, and safety standards
• Design and continuously improve workflows, systems, and processes to support high-quality, efficient client care
• Own workforce planning, capacity forecasting, and scheduling models to ensure sustainable staffing and utilization
• Partner with Talent Acquisition on nursing-specific recruitment strategies and headcount planning
• Oversee development of tools, SOPs, and resources that support efficient and effective nursing delivery at scale
• Support company growth by designing scalable staffing and operational frameworks that maintain Lavender’s people-first culture
• Implement, track, and report on key nursing performance metrics, including productivity, quality, compliance, and client outcomes
• Identify trends, risks, and opportunities through data dashboards and performance monitoring, ensuring timely corrective action
• Chair the Quality Improvement (QI) Committee, driving accountability for identified opportunities
• Partner with nursing leaders to refine NP roles and workflows in response to evolving needs, regulations, and best practices
• Provide leadership, coaching, and oversight to NP Managers, ensuring strong administrative management of all Psychiatric Nurse Practitioners
• Serve as a trusted mentor, fostering professional growth and a culture of excellence within the nursing team
• Drive continuous improvement by refining workflows, policies, and procedures to optimize efficiency and client outcomes
• Lead initiatives that expand services into new markets, launch new service lines, and scale existing programs effectively
• Collaborate with cross-functional teams to align operational improvements with clinical and business priorities
• Champion innovation and create effortless experiences for clients, NPs, and the broader Care Team

Director, Nursing Operations

Manager

• Lead the Credentialing Team
• Provide day-to-day leadership and coaching to the credentialing team, supporting workload prioritization, development, and performance
• Monitor individual and team output to ensure credentialing tasks are completed accurately and on schedule
• Create clarity on priorities, foster shared accountability, and help your team take pride in delivering high-quality work
• Credentialing Operations
• Oversee the end-to-end credentialing and re-credentialing process for all PMHNPs, ensuring compliance with all state, payer, and accreditation requirements
• Ensure credentialing operations are efficient, timely, and scalable to support Lavender’s national expansion
• Partner with Billing to align credentialing with payer enrollment and avoid delays in reimbursement
• Collaborate with Recruiting and Onboarding teams to ensure clinicians are credentialed in advance of seeing clients
• Work with Marketing to communicate new payer partnerships internally and externally
• Review and maintain payer contracts and reimbursement rates, negotiating favorable terms where appropriate
• Credentialing Strategy & Growth
• Continuously assess credentialing systems and workflows to improve quality, efficiency, and compliance
• Evaluate new payer networks and credentialing opportunities to expand access to care
• Build and leverage strong payer relationships to improve reimbursement rates and streamline enrollment
• Support strategic growth initiatives by ensuring credentialing is prepared to support expansion into new states or services
• What Success Looks Like
• Credentialing files are accurate, compliant, and submitted on schedule
• New NPs are fully credentialed and able to see clients on time
• Payer enrollments are completed efficiently, minimizing revenue delays
• New payer relationships are established with favorable reimbursement rates
• Stakeholders across Billing, Recruiting, and Leadership feel supported and informed
• Geographic expansions are anticipated and executed smoothly from a credentialing perspective

Revenue Optimization Analyst

Quality, Safety, and Compliance Manager

Director, Advanced Practice Nursing

Billing Coordinator – Temp

Director, Nursing Operations

Credentialing Manager