Launch Potato

Customer Support

• Soporte Administrativo al equipo B2B (wholesale) y B2C (Ecommerce)
• Grabación de Pedidos
• Confirmaciones de Pedido
• Servicio Postventa
• Mantenimiento de Cuentas de Clientes
• Gestionar un alto volumen de llamadas
• Gestionar un gran volumen de pedidos para grabar.
• Gestión de tickets / correos electrónicos
• Gestión de consultas a través del chat.
• Garantizar el más alto nivel de Servicio al Cliente a nuestros clientes.
• Tareas y responsabilidades ad-hoc según lo solicitado/asignado por el Supervisor.

Customer Service – Prácticas en Atención al Cliente, B2C, B2B

Copywriter

• Elevate Launch Potato’s copywriting function by driving stronger performance across paid media while strengthening our brand voice, creative systems, and strategic positioning.
• Own the brand writing strategy across all paid media channels, ensuring consistent voice, messaging, and positioning.
• Develop, refine, and scale positioning playbooks that guide high-performing, conversion-focused copywriting.
• Establish creative quality standards for ad copy, landing pages, CTAs, and video scripts to drive stronger channel performance.
• Oversee the velocity and performance of copy across paid social, search, display, and programmatic channels.
• Regularly analyze campaign data to identify top-performing messaging patterns and guide ongoing optimizations.
• Consistently meet or exceed benchmarks for copy volume, quality, and impact on ROAS and CTR.
• Personally write high-impact copy for key campaigns, vertical launches, and rapid-test environments.
• Proactively identify new copy angles based on market trends, consumer insights, competitor messaging, and internal campaign data.
• Translate insights into testable hypotheses and scalable messaging strategies that unlock incremental revenue.
• Lead the development of compelling video scripts that drive performance and meet compliance standards.
• Partner with vertical leads and Compliance to ensure messaging guardrails are clear, current, and proactively enforced.
• Mitigate risk by maintaining alignment between copywriting strategy and regulatory requirements.
• Manage a network of freelance writers and collaborators, ensuring high throughput and quality control.
• Own the budget and resource allocation for writing support while maximizing ROI.
• Build systems, workflows, and training resources to improve creative operations and knowledge sharing.

Lead Video Copywriter

• Elevate Launch Potato’s copywriting function by driving stronger performance across paid media while strengthening our brand voice, creative systems, and strategic positioning.
• Own the brand writing strategy across all paid media channels, ensuring consistent voice, messaging, and positioning.
• Develop, refine, and scale positioning playbooks that guide high-performing, conversion-focused copywriting.
• Oversee the velocity and performance of copy across paid social, search, display, and programmatic channels.
• Personally write high-impact copy for key campaigns, vertical launches, and rapid-test environments.

Senior Manager, Video Copywriting

Senior Manager, Video Ad Copywriting

• Elevate Launch Potato’s copywriting function by driving stronger performance across paid media while strengthening our brand voice, creative systems, and strategic positioning.
• Own the brand writing strategy across all paid media channels, ensuring consistent voice, messaging, and positioning.
• Develop, refine, and scale positioning playbooks that guide high-performing, conversion-focused copywriting.
• Establish creative quality standards for ad copy, landing pages, CTAs, and video scripts to drive stronger channel performance.
• Oversee the velocity and performance of copy across paid social, search, display, and programmatic channels.
• Regularly analyze campaign data to identify top-performing messaging patterns and guide ongoing optimizations.
• Consistently meet or exceed benchmarks for copy volume, quality, and impact on ROAS and CTR.
• Personally write high-impact copy for key campaigns, vertical launches, and rapid-test environments.
• Proactively identify new copy angles based on market trends, consumer insights, competitor messaging, and internal campaign data.
• Lead the development of compelling video scripts that drive performance and meet compliance standards.
• Manage a network of freelance writers and collaborators, ensuring high throughput and quality control.

Lead Video Ad Copywriter

Sales

• Responsible for making sure our customers receive excellent service
• Work with the rest of the team to achieve the store’s goals
• Responsible for ensuring there is an exceptional experience throughout the store
• Identify with Skechers products to represent the brand in stores

Sales Associate

Manager

• Lead, coach, mentor, and develop your team to drive sales, enhance customer service, and foster growth.
• Act as a product expert and ensure your team delivers an exceptional customer experience through high-quality product presentation and store layout.
• Manage the recruitment, hiring, training, and retention of Skechers store employees to ensure the team is prepared to meet company goals.
• Oversee store systems, including inventory management, scheduling, opening/closing procedures, and day-to-day operations to drive profitability.
• Maintain store organization, manage product displays, restock shelves, and occasionally lift up to 50 pounds.
• Drive revenue growth through sales management strategies and set performance expectations to meet individual and store goals.
• Utilize strong problem-solving skills to resolve any issues that may arise in-store, ensuring a smooth customer experience.

Retail Store Manager

• Mentor, coach, and motivate employees to achieve sales management goals, deliver outstanding customer service, and foster a positive work environment.
• Act as a brand ambassador by ensuring product displays and store layouts meet Skechers' high standards for style and innovation.
• Monitor stock levels, manage restocking processes, and organize the sales floor to create a seamless shopping experience.
• Oversee store systems, including scheduling, opening/closing procedures, and operational processes.
• Support peak store operations by occasionally lifting and moving boxes (up to 50 lbs.).
• Drive revenue growth by implementing performance strategies, setting expectations, and exceeding sales goals.
• Proactively address operational challenges and resolve customer concerns to maintain satisfaction.

Retail Assistant Store Manager

Data Engineer

• Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data
• Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
• Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
• Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
• Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
• Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
• Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
• Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture

Lead Data Engineer

Counselor

• Work with the rest of the store team to provide customers with an excellent welcome and service
• Achieve sales targets
• Become a Skechers product expert and brand ambassador

Sales Advisor

Security Engineer

• Perform security control evaluations using NIST 800-53 and CIS Controls as implementation guides rather than compliance checklists.
• Assess actual security posture and effectiveness against real-world threats.
• Analyze and prioritize cyber risks based on technical likelihood, business impact, and threat intelligence - translating complex security vulnerabilities into actionable risk scenarios for stakeholders.
• Drive technical risk remediation by working directly with technical teams and business stakeholders to align on and execute security improvements.
• Maintain and evolve the cyber risk register with technically accurate risk descriptions, realistic threat scenarios, and meaningful metrics that reflect real security posture improvements.
• Support the team in assessing third-party security risks through technical security questionnaires, penetration test reviews, and security architecture analysis in addition to vendor compliance documentation.
• Collaborate with security operations teams to incorporate threat intelligence, incident findings, and vulnerability data into risk assessments and prioritization decisions.
• Help mature risk-based security metrics that measure security improvements and threat reduction rather than compliance percentages.
• Participate in internal and external audit processes for relevant compliance concerns including SOX and GDPR at the enterprise level.
• Interface with global IT and business partners to provide guidance, risk advisory services and support.

Cybersecurity Risk Analyst

Systems Engineer

• Interacts directly with stakeholders (including executives) to gather business needs, input and output requirements, and evaluate processes and procedures.
• Interprets business requirements in order to determine solutions that meet user needs.
• Writes detailed business requirement documents, functional, technical, and integration specifications for use by developers.
• Creates workflow process diagrams, wireframes, mapping documents, ERDs, use cases, user stories, logical data models, and develops application documentation for record keeping and knowledge sharing.
• Research business problems and develops models to analyze and define effective solutions.
• Identifies opportunities for improving business processes through systems and/or non-system changes.
• Engages in risk management and escalates issues to management as needed.
• Develops and maintains detailed project plans, work breakdown structures, and resource allocation matrices.
• Monitors project progress against milestones and proactively identifies potential roadblocks or dependencies.
• Manages project scope changes through formal change control processes and impact assessments.
• Partners with cross-functional teams (Finance, Supply Chain, Operations, Digital, etc.) to align technology solutions with business strategy.
• Tracks and reports on project metrics, KPIs, and deliverable quality to ensure continuous improvement.

Business Systems Analyst

• Responsible for ensuring customer satisfaction
• Active contributor to sales and revenue growth
• Integral member of a high-performing team
• Ensure customers leave delighted by an exceptional in-store experience
• Coach and motivate your team to reach objectives
• Manage daily store operations

Store Manager

• Mentor, coach, and motivate employees to achieve sales management goals, deliver outstanding customer service, and foster a positive work environment.
• Act as a brand ambassador by ensuring product displays and store layouts meet Skechers' high standards for style and innovation.
• Monitor stock levels, manage restocking processes, and organize the sales floor to create a seamless shopping experience.
• Oversee store systems, including scheduling, opening/closing procedures, and operational processes.
• Support peak store operations by occasionally lifting and moving boxes (up to 50 lbs.)
• Drive revenue growth by implementing performance strategies, setting expectations, and exceeding sales goals.
• Proactively address operational challenges and resolve customer concerns to maintain satisfaction.