Lattice

Account Manager

• Lead and empower a team responsible for driving customer satisfaction, retention, and growth.
• Develop strategies to enhance customer relationships, ensure platform adoption, and maximize revenue opportunities.
• Hire, coach, and mentor a team of Customer Account Managers (CAMs).
• Provide ongoing training, development, and feedback to enhance skills.
• Establish clear expectations, KPIs, and accountability measures.
• Develop and implement strategies to optimize customer satisfaction, retention, and expansion.
• Identify and mitigate churn risks; oversee account planning efforts.
• Collaborate cross-functionally with Sales, Customer Care, and Product teams.
• Monitor team performance using data-driven insights.
• Drive efficiency in CRM usage, forecasting, and reporting.
• Act as an escalation point for high-priority customer issues; gather and synthesize customer feedback.

Customer Account Manager

Affiliate Manager

• Report to the Head of Total Rewards and lead strategic compensation initiatives
• Partner with senior leadership, HRBPs, and people managers to provide data-driven insights and guidance on compensation trends, market positioning, and program effectiveness
• Design and execute compensation programs, including leading annual compensation review cycles (market analysis, budget preparation, data modeling)
• Collaborate with Finance, Legal, and People Operations teams to improve systems and processes supporting compensation programs
• Act as a trusted partner and advisor internally and provide compensation expertise to product, engineering, and design teams
• Refine career frameworks and leveling guidelines to align with growth and organizational needs
• Conduct cash and stock equity modeling, benchmarking, and reporting to support retention goals

Senior Compensation Partner

Field Engineer

• Partner closely with product engineering teams to influence and promote Service Engineering practices during development.
• Instrument, monitor, and improve service code for reliability and performance, esp. In TypeScript
• Implement, operate, and recommend efficient use of resilient infrastructure for Lattice SaaS applications
• Lead and grow a team which will strongly partner with product engineering, ensuring those partner teams can build/maintain their applications reliably
• Provide expertise in observability and incident management while adhering to Service Engineering principles.
• Contribute to improvements in our cloud infrastructure using constructs, such as AWS, Kubernetes, and IaC.
• Participate in on-call support rotation with the team.

Senior Software Engineer, Service Engineering

Solutions Engineer

This is Solutions Engineering at Lattice
At Lattice, Solutions Engineers are more than product experts; we are trusted partners in the sales process. Our team helps prospective customers imagine what’s possible with Lattice by designing thoughtful evaluations and guiding them toward the right solution for their business. We take pride in making the complex feel approachable, and we collaborate closely with Sales, Enablement, Product Marketing, and Product to create a buying experience that feels clear, strategic, and human.
As a Solutions Engineer, you’ll bring curiosity, clarity, and technical insight to every conversation, helping prospective customers see how Lattice fits into their world and working cross-functionally to make that journey as smooth as possible.
What You’ll Do
Own the technical sales process across your active deals, from early discovery through evaluation design, product demonstrations, and solution validation
Design and deliver clear, tailored product demonstrations that reflect each prospect’s business goals, workflows, and technical considerations
Evaluate technical fit throughout the sales cycle and work toward achieving the Technical Win, ensuring the solution we propose will support long-term customer adoption
Lead the product and technical response for RFIs, RFPs, and security questionnaires in collaboration with Sales and our internal security stakeholders
Represent the voice of the field by capturing product feedback and sharing trends with our Product and Product Marketing teams
Use AI tools to improve efficiency in areas like demo prep, trial documentation, content development, and internal enablement, and share learnings with the team
Contribute to cross-functional projects that raise the bar for how we sell — from supporting demo flow standardization and building demo videos to partnering with Marketing on events or advising Field Strategy on new initiatives

Full-stack Engineer

• You’ll develop software to help companies build cultures in which their employees thrive
• You’ll partner with other engineers to build and own products across a modern tech stack. Our current stack includes React, Relay Modern, GraphQL, Node, and PostgreSQL. We rely on AWS to host our infrastructure
• You will lead the planning and execution of complex, multi-team projects with a high degree of ambiguity
• You’ll provide technical standards, conduct code reviews and provide technical mentorship of other engineers
• Influence and drive alignment in large-scale product initiatives, directly shaping the Talent product suite and business outcomes

Staff Software Engineer

Sales Development Rep

• Team Leadership
• Create repeatable sales processes grounded in rigorous sales measurement and key performance metrics to help exceed revenue targets
• Identify, interview, and hire sales talent
• Provide onboarding, regular coaching, feedback, and professional development for everyone on your team
• Process Optimization
• Stay up to date with the latest SBDR and top of funnel practices and technologies and provide points of view on how to best implement those practices at Lattice
• Collaborate with demand generation & marketing teams to understand campaign strategies to optimize both inbound lead generation process and outbound GTM messaging/play strategies
• Data and Analytics
• Work with Sales Development Leadership as well as cross functional operations partners to provide deep and recurring insights from SBDR activities to inform both inbound and outbound prospecting efforts
• Cross-functional Collaboration
• Foster strong communication and collaboration with marketing, sales, and other cross-functional teams
• Lead pipeline review metrics and performance reporting for SBDRs across GTM. Participation in and at times leading regular meetings to ensure alignment on goals, strategies, and priorities
• Work closely with Marketing leaders, Sales leaders, SBDRs, and AEs to ensure seamless top of funnel processes, including qualification and opportunity handoff
• Collaborate with sales leadership and marketing team to understand and align with overall go-to-market strategy.

Senior Manager of Sales Development

• You’ll be responsible for building software to help companies build cultures in which their employees thrive.
• You’ll partner with other engineers to build and own products across a modern tech stack. Our current stack includes Typescript, React, Relay Modern, GraphQL, Node.js, PostgreSQL, and AWS.
• You’ll drive forward the execution of complex projects, many of which require tight cross-functional collaboration with product managers and designers as well as cross-team collaboration between engineers.
• You will make contributions to our engineering practices, identifying and evangelizing improvements to improve our team output.
• You will create and update high-quality technical documentation based on feedback from relevant stakeholders.
• You will focus on improving our user experience and find creative ways to reduce user pain points.

Software Engineer, Core HRIS

Support Engineer

• This is Technical Support at Lattice: Technical Support Engineering team serves as the backbone of customer satisfaction and product excellence; provide expert technical assistance and diligently troubleshoot customer issues with tailored solutions; initial point of contact for technical inquiries, driving resolution and actively participating in process enhancements to continually elevate the customer experience.\n• You’ll keep in close contact with front-line feedback by helping customers troubleshoot technical support topics; including HRIS and SCIM integrations, SAML, SSO, API, and SFTP through live chat, email, or phone\n• You\'ll independently manage technical cases to ensure prompt resolution\n• You\'ll improve processes based on data insights, focusing on documentation and engineering tasks\n• You\'ll support the prioritization of engineering bugs and tasks and balance the needs of our customers\n• You\'ll lead product feedback projects to improve operational efficiency\n• You\'ll be a dedicated product partner with our Engineering and Product team to provide a customer-centric perspective\n• You\'ll be a part of our Customer Care on-call incident response team and work with engineering on resolution communication to internal teams\n• May require 5-10% travel to allow individual teams and departments potential in-person events to strategize and team building

Technical Support Engineer

Revenue Operations

- About the Role: Lattice is looking for a Revenue Operations Pro to join the Revenue Operations team, focused on supporting our Customer organization. If you are a positive and motivated individual who likes a fast-paced environment, enjoys problem-solving, and has the urge to improve processes on an ongoing basis, you might be a key fit for our Revenue Operations team. You will lead the operational and analytical backbone for post-sale revenue initiatives—driving insights and execution across customer retention, expansion, and long-term growth.\n- What You Will Do: Own customer revenue forecasting for retention and expansion, partnering closely with Finance and CS leadership. Drive expansion pipeline by building and maintaining performance dashboards, monitoring performance + market trends, and optimizing internal revenue-generating processes. Drive annual planning across headcount, revenue targets, and customer capacity modeling. Design compensation plans for post-sales teams, including strategy, structure, and performance analysis. Optimize systems and processes to improve forecasting accuracy, reporting, and operational efficiency. Collaborate cross-functionally with Customer Success, Finance, and Sales Ops to align strategy and execution. Drive high-performing teams through establishing and monitoring KPIs and key business metrics on a weekly basis.