Customer Care Specialist I – V+
AppFolio
Salary
💰 $86,450 - $108,150 per year
Job Level
Mid-LevelSenior
About the role
- This is Solutions Engineering at Lattice At Lattice, Solutions Engineers are more than product experts; we are trusted partners in the sales process. Our team helps prospective customers imagine what’s possible with Lattice by designing thoughtful evaluations and guiding them toward the right solution for their business. We take pride in making the complex feel approachable, and we collaborate closely with Sales, Enablement, Product Marketing, and Product to create a buying experience that feels clear, strategic, and human. As a Solutions Engineer, you’ll bring curiosity, clarity, and technical insight to every conversation, helping prospective customers see how Lattice fits into their world and working cross-functionally to make that journey as smooth as possible. What You’ll Do Own the technical sales process across your active deals, from early discovery through evaluation design, product demonstrations, and solution validation Design and deliver clear, tailored product demonstrations that reflect each prospect’s business goals, workflows, and technical considerations Evaluate technical fit throughout the sales cycle and work toward achieving the Technical Win, ensuring the solution we propose will support long-term customer adoption Lead the product and technical response for RFIs, RFPs, and security questionnaires in collaboration with Sales and our internal security stakeholders Represent the voice of the field by capturing product feedback and sharing trends with our Product and Product Marketing teams Use AI tools to improve efficiency in areas like demo prep, trial documentation, content development, and internal enablement, and share learnings with the team Contribute to cross-functional projects that raise the bar for how we sell — from supporting demo flow standardization and building demo videos to partnering with Marketing on events or advising Field Strategy on new initiatives
Requirements
- 3–5 years of total experience in customer-facing SaaS roles such as BDR, AE, Implementation, or Customer Success, including at least 1–3 years in a Solutions Engineering, Solutions Consulting, or Sales Engineering role Strong communication and storytelling skills; you're comfortable translating complex topics into clear, compelling narratives for a range of stakeholders Experience delivering value-based product demonstrations and supporting prospects through evaluations, trials, or proof-of-concepts Familiarity with tools commonly used in pre-sales work, including Salesforce, Gong, Notion, Guru, Slack, ChatGPT, and Credal, and a general comfort learning new tools to support your workflow Ability to stay organized across multiple accounts and workstreams, prioritize effectively, and operate with a sense of ownership and urgency Curiosity and craft, with a passion for understanding how things work, learning from your teammates, and finding better ways to communicate value Comfort using AI tools to improve your workflow, whether for research, drafting customer-facing content, or refining internal documentation Bonus: experience working in HR tech, selling to HR buyers, or having worked in an HR role yourself
