Assistant Director – Strategic Partnerships
The Hartford
Customer Account Manager
Lattice
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $123,550 - $154,350 per year
Job Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Lead and empower a team responsible for driving customer satisfaction, retention, and growth.
- Develop strategies to enhance customer relationships, ensure platform adoption, and maximize revenue opportunities.
- Hire, coach, and mentor a team of Customer Account Managers (CAMs).
- Provide ongoing training, development, and feedback to enhance skills.
- Establish clear expectations, KPIs, and accountability measures.
- Develop and implement strategies to optimize customer satisfaction, retention, and expansion.
- Identify and mitigate churn risks; oversee account planning efforts.
- Collaborate cross-functionally with Sales, Customer Care, and Product teams.
- Monitor team performance using data-driven insights.
- Drive efficiency in CRM usage, forecasting, and reporting.
- Act as an escalation point for high-priority customer issues; gather and synthesize customer feedback.
Requirements
- Proven experience in customer success, account management, or sales leadership.
- Demonstrated success in leading and developing high-performing customer-facing teams.
- Strong strategic thinking and problem-solving abilities, with a focus on data-driven decision-making.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to thrive in a fast-paced, high-growth environment and drive scalable processes.
- 5+ years of experience working in Account Management, Renewals Management, and/or Sales
- 2+ years of people management experience in Account Management, Renewals Management, and/or Sales
