Lassie

Sales

• You are the first point of contact for new customers and guide them from their initial inquiry to the completion of our offering by phone.
• Your focus is to inspire customers with our unique approach to pet insurance and to deliver a first-class customer experience.
• You conduct informative phone conversations at the request of potential customers (no cold calling).
• You support new customers and answer questions about our offering and the Lassie app.
• You share customer feedback with other departments (e.g., Marketing, Tech, or Customer Success) and proactively propose improvements to processes, products, and customer communications.
• You develop and optimize our information/sales conversation storylines.
• You will have the opportunity to help build the Sales team — be part of it from the start.

Sales Manager

Full-stack Engineer

• Analyse user and business requirements and translate them into technical solutions
• Own and improve parts of our tech stack, from design to delivery and maintenance
• Collaborate cross-functionally to ensure solutions make sense technically and support business needs
• Write, review, and test high-quality code, ensuring stability, performance, and long-term maintainability

Senior Software Engineer

Claims Specialist

• Evaluate and process pet insurance claims, ensuring compliance with our terms and conditions.
• Communicate with pet owners and provide clear updates on the status of their claims.
• Collaborate with veterinarians and clinics to gather required documentation.
• Contribute to improving claims-handling processes to increase efficiency.
• Promote Lassie’s mission to deliver outstanding pet care solutions.

Claims Handler – Claims Administrator

Product Manager

• End-to-end product management. You will identify high-impact opportunities, define the right problems to solve, and work closely with Design and Engineering to deliver solutions that move key metrics.
• Strategic product planning. You will partner with the Head of Product to shape how Lassie evolves into a broader pet care ecosystem.
• Multi-track execution. You will keep several initiatives moving at the same time, while staying clear on priorities and impact.
• Cross-team collaboration. You will connect product direction with Marketing, Country Managers, Claims, and Customer Support, making sure decisions are understood and executed well across the organisation.
• Impact measurement. You will define success metrics, run experiments, track outcomes, and bring learnings back into the roadmap quickly.
• No job is too small. Whether it is improving content, updating translations, or drafting customer comms, you will step in where needed to keep momentum high.

Senior Product Manager

• As a Senior Software Engineer on the Tech Claims team, you will work on products used daily by our claims handlers.
• Leveraging AI and automation, these tools help: assist handlers in decision-making, automatically understand and analyze documents, and in some cases manage a claim end-to-end through to payment.
• Develop and maintain robust, scalable web applications.
• Design backend APIs in TypeScript / Node.js, exposed via GraphQL.
• Build modern, high-performance front-end interfaces with Next.js / React.
• Develop Python services for integrating LLM APIs (OpenAI or others).
• Actively contribute to the automation of claims management processes.
• Contribute to architectural decisions and ensure code quality.