Lassie

Claims Specialist

• Evaluate and process pet insurance claims
• Communicate with pet owners and provide clear information about the status of their claims
• Collaborate with veterinarians and clinics to gather necessary documentation
• Contribute to improving claims management processes to increase efficiency
• Promote Lassie’s mission to deliver exceptional pet care solutions

Claims Handler – Claims Manager

Customer Success Manager

• Lead, coach and develop a team of Customer Success specialists for the German market through regular 1:1s, feedback and career development
• Own the team’s day-to-day operations – staffing, planning and ensuring SLAs and quality standards are consistently met
• Ensure the team meets its goals and KPIs, and translates insights into concrete actions and improvements
• Continuously refine processes, workflows and tools to scale our customer experience as we grow
• Work closely with other departments to ensure the customer’s voice is heard and acted upon

Customer Success Team Lead

Customer Support

• You respond to customer inquiries via email, chat, and phone, providing first-class support
• You process and review veterinary invoices to ensure fair and accurate reimbursement decisions
• You help pet owners understand our insurance terms and coverage — clearly and simply
• You work closely with internal teams to improve customer experiences and processes
• You maintain documentation in our systems to ensure smooth operations

Customer Service Specialist

Social Media Manager

• Participer à la définition du calendrier éditorial et créer du contenu afin d’animer nos réseaux sociaux (Instagram principalement)
• Gérer la modération sur les réseaux sociaux afin de créer un lien fort avec notre communauté et participer à sa croissance
• Analyser l’impact des contenus et proposer des actions d’optimisation
• Veille créative et benchmark des dernières tendances
• Réaliser des reportings social media afin de suivre la croissance de notre communauté
• Recherche de profils influenceurs pertinents en lien avec le budget
• Rédaction des briefs et des contrats
• Lien avec les agences et avec les influenceurs en direct
• Modération du programme Ambassadeurs
• Animation de la communauté

Claims Handler – Claims Manager

Customer Success Team Lead

Customer Service Specialist

Social Media & Influence Manager