Lassie

Customer Support

• You respond to customer inquiries via email, chat, and phone, providing first-class support.
• You process and review veterinary invoices to ensure fair and accurate reimbursement decisions.
• You help pet owners understand our insurance terms and coverage — clearly and understandably.
• You work closely with internal teams to improve customer experience and processes.
• You maintain documentation in our systems to ensure smooth operations.

Customer Service Specialist

• You communicate with our customers and handle their requests and questions (via chat, email and phone)
• You assist in creating process descriptions and guides
• You collect customer feedback and share it with other teams
• Based on customer feedback, you contribute ideas for further optimizing the customer journey
• Many other exciting and varied challenges that come with a fast-growing startup

Working Student – Customer Care

• You communicate with our customers and take care of their requests and questions (via chat, email and phone)
• You assist in creating process descriptions and guides
• You collect customer feedback and share it with other teams
• Based on customer feedback, you contribute ideas on how to further optimize the customer journey
• Many other exciting and varied challenges that come with a fast-growing start-up

Social Media Manager

• Help define the editorial calendar and create content to engage our social channels (primarily Instagram)
• Manage social media moderation to build strong relationships with our community and support its growth
• Analyze content performance and propose optimization actions
• Conduct creative monitoring and benchmark the latest trends
• Produce social media reporting to track community growth
• Identify relevant influencer profiles in line with the budget
• Draft briefs and contracts
• Liaise with agencies and work directly with influencers

Social Media & Influence Manager

• Du beantwortest Kundenanfragen per E-Mail, Chat und Telefon und biete dabei erstklassigen Support
• Du bearbeitest und prüfst Tierarztrechnungen, um eine faire und genaue Erstattungsentscheidung sicherzustellen
• Du unterstützst Tiereltern dabei, unsere Versicherungsbedingungen und Leistungen zu verstehen – klar und verständlich
• Du arbeitest eng mit internen Teams zusammen, um Kundenerlebnisse und Prozesse zu verbessern
• Du pflegst Dokumentationen in unseren Systemen für einen reibungslosen Ablauf

• Kommunikation mit Kunden per Chat, E-Mail und Telefon und Bearbeitung ihrer Anliegen
• Unterstützung bei der Erstellung von Prozessbeschreibungen und Leitfäden
• Einholen und Weitergabe von Kundenfeedback an andere Teams
• Einbringen von Ideen zur Optimierung der Customer Journey basierend auf Kundenfeedback
• Enge Zusammenarbeit mit Customer Care Manager und Country Manager
• Übernahme von Verantwortung und Mitgestaltung von Prozessen und Strukturen im Customer Care

Werkstudent, Customer Care

Operations

• Process and evaluate customer claims, ensuring accuracy and fairness in decision-making.
• Respond to customer inquiries via email, chat, and phone, delivering top-notch support.
• Assist pet parents with understanding our policies and coverage, providing clarity and reassurance.
• Collaborate with internal teams to improve customer journeys and claims workflows.
• Maintain detailed and accurate records in our systems to support seamless operations.
• Reporting directly to Head of Customer Success & Claims.

Customer Service Specialist

Working Student – Customer Care

Working Student – Customer Care

Social Media & Influence Manager

Customer Service Specialist

Werkstudent, Customer Care

Customer Operations Handler