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Lassie

Customer Success Specialist

Lassie

Customer Success Specialist supporting UK launch of pet health InsurTech scale-up. Engaging with customers and improving service processes during part-time hours.

Posted 7/4/2026part-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Communicate with our customers via chat, email, and phone
  • Help create process documentation and service guides
  • Collect and share customer feedback with internal teams
  • Propose improvements to the customer journey based on insights
  • Take on additional projects typical of a fast-growing start-up

Requirements

What you’ll need
  • Enrolled as a student for at least 2 more semesters
  • Empathetic, positive, and communicative
  • Passionate about pets (dogs & cats) and able to relate to pet owners
  • Organized, proactive, and a great team player

Benefits

Comp & perks
  • Flexible working arrangements
  • Potential for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
EmpathyPositivityProactivityTeam Player