Senior Product Owner
CNA Insurance
Learning and Development Manager
Language Services Associates
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
JuniorMid-Level
About the role
- Lead the Learning and Development team by providing support, coaching, and training (both direct and indirect) to enable each team member to be successful in their role, ensuring that team efforts meet business needs, and drive performance improvement.
- Conduct thorough identification and evaluation of both current and future training requirements through methods such as job analysis, needs assessments, career path reviews, annual performance appraisals, and direct consultation with Company Department Leadership.
- Identify, monitor, and manage relevant KPIs to ensure efficiency, accuracy, and effectiveness of team members, as well as create and monitor department goals and strategy consistent with company objectives.
- Develop individualized and group training programs that address specific business needs, drive brand values and philosophy through all training and development activities and serve to facilitate strategic training based on organizational goals.
- Oversee and contribute to the design, creation, maintenance, and update of required and supplemental learning, training, and education materials. This includes prioritizing the team’s workload to ensure department and company goals are met.
- Perform other responsibilities as assigned.
Requirements
- Direct experience with training, talent development, and succession planning.
- Reliability, flexibility, and a collaborative business mindset
- Exceptional written and oral communication skills.
- Proven success designing and creating various forms of learning materials (E.g.: SOPs)
- Advanced proficiency with MS Office, with the ability to adapt and learn new applications quickly.
- Minimum 2 years management/leadership experience.
