Language Services Associates

Accounts Receivable

• Review daily customer onsite assignments for accuracy and completeness prior to billing
• Work with internal teams and external parties to resolve billing discrepancies
• Assist with month-end closing tasks, including uploading invoices and support to customer portals
• Prepare monthly reconciliation reports for key customers
• Record and apply cash receipts from customers
• Reconcile daily bank deposits and ensure all receipts are recorded in the accounting system
• Monitor customer accounts for outstanding credits and research resolutions
• Maintain customer account records
• Respond to internal and external inquiries regarding billing and payment status
• Assist with ad hoc finance projects and reporting
• Performs other duties as assigned

Accounts Receivable Specialist

Customer Success Manager

• Receive incoming customer support calls, emails, and web chats and use company and product knowledge to resolve customer issues.
• Utilize CRM to manage and document all customer communication, issue resolution, lead qualification and account activity.
• Resolve cases according to the case resolution guidelines and make recommendations and implement improvements when necessary.
• Analyze data and prepare reports on customer information.
• Assist with all aspects of client implementation including coordinating LSA Team, and client, and executing implementation plan.
• Responsible for providing timely and professional responses to clients through all channels regarding all outstanding inquiries.
• Act as a liaison with other departments as necessary while maintaining knowledge of other departmental processes.
• Performs other duties as assigned.

Client Experience Specialist

Recruitment

• Source and recruit interpreters/linguists to meet client requirements
• Phone screen candidates and coordinate evaluations and assessments
• Negotiate competitive interpreter rates supporting the Independent Contractor model
• Guide candidates throughout the entire recruitment process and ensure a positive candidate experience
• Post and manage opportunities on job boards and social networking websites
• Foster and maintain positive relationships with interpreters and internal clients (the call center)
• Represent the company at job fairs and interpreter/industry related events
• Perform ad hoc duties and projects as assigned

International Recruiter

Compliance

• Design and drive the implementation of organizational compliance policies aligned with regulatory requirements and client standards
• Continually assess federal, state, local, and industry-specific regulations impacting interpreter services and advise on policy and procedural enhancements
• Lead interpreter onboarding management and administration within the Deel platform using reporting and trend analysis
• Ensure accuracy and completeness of documentation for client compliance and IT security due-diligence audits
• Address escalations related to background checks, client and interpreter compliance issues, and service activations
• Plan and execute new employee orientation sessions inclusive of compliance standards
• Provide strategic oversight of departmental tracking systems to ensure data integrity and regulatory alignment
• Oversee team management functions including workforce planning, time and attendance oversight, and performance evaluations
• Establish key performance metrics related to onboarding and audits and communicate weekly updates to stakeholders
• Perform other duties as assigned

Compliance Manager

System Administrator

• Installing, troubleshooting, maintaining and upgrading software and hardware
• Seek innovative solutions to problems and make recommendations from implementations; identify, recommend and participate in process improvement initiatives
• Analyzing, designing, creating, documenting, and testing of computer, server and network platforms
• Maintain hardware and software inventory
• Maintain system security via firewalls and VPN configurations
• Maintaining a broad knowledge of current and emerging systems technologies
• Performs other duties as assigned

Manager

• Lead the Learning and Development team by providing support, coaching, and training (both direct and indirect) to enable each team member to be successful in their role, ensuring that team efforts meet business needs, and drive performance improvement.
• Conduct thorough identification and evaluation of both current and future training requirements through methods such as job analysis, needs assessments, career path reviews, annual performance appraisals, and direct consultation with Company Department Leadership.
• Identify, monitor, and manage relevant KPIs to ensure efficiency, accuracy, and effectiveness of team members, as well as create and monitor department goals and strategy consistent with company objectives.
• Develop individualized and group training programs that address specific business needs, drive brand values and philosophy through all training and development activities and serve to facilitate strategic training based on organizational goals.
• Oversee and contribute to the design, creation, maintenance, and update of required and supplemental learning, training, and education materials. This includes prioritizing the team’s workload to ensure department and company goals are met.
• Perform other responsibilities as assigned.

Learning and Development Manager

Account Manager

• The Account Management Specialist (AMS) manages and maintains relationships within a specified client segment for LSA.
• The role's primary focus is to grow client revenue and knowledge of LSA's products and services.
• Additionally the AMS will execute duties including managing the solutions inbox, providing outstanding client support, and updating the customer relationship management system.