LAHZO

Technical Customer Success

• Manage and update client-specific prompt configurations, ensuring AI agents have accurate, current context about each client's business, offerings, and communication style
• Apply prompt engineering best practices to tune agent behavior—understanding the downstream effects of changes and validating outcomes before they reach clients
• Implement small, targeted code updates based on client requests, working within existing systems rather than building net-new features
• See client problems through from first report to confirmed resolution—digging into conversation logs, prompt configurations, and code until the root cause is found and fixed
• Maintain a deep understanding of the configuration levers available within Lahzo's platform and know when and how to apply each one
• Collaborate with internal teams to triage, prioritize, and resolve client-reported issues in a timely and thorough manner
• Document changes, configurations, and known behaviors to build institutional knowledge across the team

Client Success Engineer

Artificial Intelligence

• Troubleshoot AI agent conversations by reviewing conversations and diagnosing issues
• Write and refine prompts that guide AI agents to deliver accurate responses
• Test and iterate on solutions, experimenting with different prompt structures
• Analyze conversation patterns to identify common failure modes
• Collaborate with engineering and product teams to implement fixes

AI Designer I

Full-stack Engineer

• Design and implement robust, scalable systems across our entire tech stack
• Develop server-side logic, design and manage databases, create responsive front-end interfaces
• Architect solutions using TypeScript, working with SQL, MongoDB, and Redis databases
• Mentor other developers to foster a culture of code quality and best practices
• Collaborate with engineers, product managers, and designers to create robust, novel experiences
• Contribute to team direction with strategic thinking and a passion for continuous learning

Client Success Engineer

AI Designer I

Full Stack Staff Engineer