Client Success Engineer

LAHZO

Client Success Engineer at Lahzo ensuring AI agents are accurate and reliable for clients. Collaborating with teams to troubleshoot issues and enhance client experience across platforms.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

MongoDBSQLTypeScript

About the role

Key responsibilities & impact

Manage and update client-specific prompt configurations, ensuring AI agents have accurate, current context about each client's business, offerings, and communication style
Apply prompt engineering best practices to tune agent behavior—understanding the downstream effects of changes and validating outcomes before they reach clients
Implement small, targeted code updates based on client requests, working within existing systems rather than building net-new features
See client problems through from first report to confirmed resolution—digging into conversation logs, prompt configurations, and code until the root cause is found and fixed
Maintain a deep understanding of the configuration levers available within Lahzo's platform and know when and how to apply each one
Collaborate with internal teams to triage, prioritize, and resolve client-reported issues in a timely and thorough manner
Document changes, configurations, and known behaviors to build institutional knowledge across the team

Requirements

What you’ll need

Solid engineering foundation with hands-on experience in TypeScript and SQL, and familiarity with MongoDB
Experience working with LLM-based systems or an understanding of how context impacts AI agent behavior
A passion for the English language and the structure of it, essential for communication and to steer LLM based systems
Strong debugging skills—comfortable reading conversation logs, tracing code paths, and diagnosing issues across both prompt and code layers
Detail-oriented and methodical, with an appreciation for how small changes can have unintended consequences in production systems
Ability to manage multiple client configurations simultaneously without losing track of context or accuracy
Collaborative and communicative—able to work effectively with non-technical teammates while staying grounded in the technical realities of the system
Genuinely energized by solving client problems—you treat a tricky issue as a puzzle and don't feel done until it's fully resolved.

Benefits

Comp & perks

medical
vision
dental
unlimited PTO
a 401k
a collaborative, growth-focused, high-trust, high-performance environment where your ideas matter

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TypeScriptSQLMongoDBprompt engineeringdebuggingcode tracingissue diagnosisconfiguration managementLLM-based systemsproduction systems

Soft Skills

detail-orientedmethodicalcollaborativecommunicativeproblem-solvingclient managementorganizationaladaptabilitycritical thinkingpersistence