Knowledge Anywhere

Consultant

• Act as the single point of contact and coordination for all phases of the international relocation process
• Coordinate and manage the delivery of all relocation services based on individual client policies
• Build long term relationships with all customers and ensure excellent customer service is provided in a timely manner
• Manage and maintain all internal and external relationships
• Take responsibility for all elements of the relocation and demonstrate knowledge on all services and products

Consultant, International Relocation

Accounts Payable

• Subject Matter Expert and front-line contact for all Accounts Payable process-related questions. **• Monitoring of daily queues and aging for all Accounts Payable invoicing. **• Ability to conduct comprehensive research on payment inquiries and respond in a timely manner to internal and external customers. **• Troubleshoot and resolve escalations related to supplier payments that fail the audit process; communicate escalations to all levels of internal and external customers. **• Lead and inspire a high-performing Accounts Payable team by driving continuous improvement and innovation, including identifying and implementing automation and AI-driven solutions to reduce manual work and improve scalability. **• Monitoring of “critical care” clients and suppliers. **• Proactively address escalations in a timely and professional manner. **• Analyze processes, identify improvement opportunities, and present recommendations to management. **• Document, implement, and support new processes or business initiatives. **• Assess team training needs and deliver training as required. **• Perform quality control audits to ensure compliance and accuracy. **• Utilize AI and automation tools to streamline processes and enhance global service delivery. **• Manage special projects as assigned.

Senior Analyst, Accounts Payable

• Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Perform exemplary, high-touch service through timely, proactive communication and caseload management.
• Reduction of touch points between customer and suppliers;
• Coordination between suppliers to avoid duplication of customer document submission;
• 24/7 accessibility.
• Assistance with completing customer’s needs assessment and required documentation.
• Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move.
• Demonstrate knowledge of CARTUS products and services in all interactions with client and customer.
• Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards.
• Conduct weekly updates with suppliers and support groups servicing assigned caseload.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all CARTUS systems.
• Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs.
• Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive.
• Provide data input for client customized reports.
• Participate in special projects as needed, including client presentations, client/supplier training.

Consultant, EVIP Relocation

Recruitment

• Partner with hiring leaders to clarify role needs, priorities, and success profiles, translating business goals into thoughtful hiring strategies
• Manage the full recruiting lifecycle, including intake, sourcing, interviewing, candidate engagement, and offer processes
• Conduct structured, meaningful interviews that thoughtfully assess skills, potential, and alignment with team needs
• Share clear recommendations with hiring managers, helping them move forward with confidence and momentum
• Build and maintain talent pipelines through proactive outreach, networking, and creative sourcing methods
• Deliver a positive experience for every candidate, regardless of outcome
• Act as a trusted advisor to leaders, offering practical guidance and solutions that keep hiring moving forward
• Anticipate challenges and adjust recruiting approaches quickly as priorities or market conditions change
• Use data, feedback, and lived experience to continuously improve how we hire and how candidates experience CIH
• Contribute to long-term workforce planning by spotting trends, strengths, and future talent needs
• Partner across Talent Acquisition and HR teams to share insights and improve processes
• Help teams make well-informed decisions by balancing urgency, quality, and long-term fit
• Collaborate across functions, valuing different perspectives to arrive at better outcomes

Talent Acquisition Partner – Contract

• Independently manage caseload for both nonimmigrant and immigrant/green card and visa matters
• Track work accordingly and exercise good judgement when escalating matters
• Proactively manage caseload and liaise with external immigration counsel and HR teams to ensure immigration milestones are being met
• Advise and guide stakeholders (e.g., business partners and managers) on immigration-related business decisions, ensuring adherence to firm policies and guidance from counsel
• Update stakeholders on immigration developments impacting employee population
• Liaise with external immigration counsel on ad hoc issues related to US government inquiries, Canada or LatAm immigration issues for local employees
• Assist with immigration issues as necessary for interns and new hires
• Serve as project team member working on one or more phases of several annual immigration-related projects (e.g. annual H-1B visa lottery), when applicable
• Assist with updating policy/process and project plan documentation (e.g., employee FAQs, immigration resources, standardized communications)
• Assist with ad-hoc reporting/metrics requests
• Conduct data validation on immigration support documentation for Americas (mostly US) immigration filings to the government
• Collaborate with other members of the Global Mobility team on immigration considerations and drivers for relocations

Relocation Consultant

Sales

• Own the Sales Cycle: Manage end-to-end deal flow—from prospecting and relationship building to negotiation and closing—driving consistent conversion outcomes.
• Drive Results: Execute the brand’s sales strategy to meet or exceed annual quotas, managing multiple opportunities across the pipeline simultaneously.
• Advise with Confidence: Lead prospect conversations and guide decision-making throughout the sales process, operating independently while leveraging leadership support at key stages.
• Collaborate Effectively: Partner cross-functionally with brand leadership, shared services, sales enablement, and growth teams to optimize performance and improve funnel efficiency.

Regional VP, Franchise Sales

• Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
• Provide impeccable customer service to assignee and their family
• Coordinate the delivery of services and manage vendors as dictated by client policy
• Counsel employees to the best utilization of program benefits
• Demonstrate sound knowledge of products and services
• Dealing with Client’s employees on a day to day basis in accordance with their policy
• Deliver the International Relocation products and services to the employee
• Strive to maintain Cartus’ position as the Market Leader by continuing to deliver exceptional customer services
• Participate in special projects as needed, including client presentations and client/supplier training
• Identify growth opportunities and refer it to the Account Management Team
• Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training.
• To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
• Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
• Demonstrate knowledge of policy and programs in all interactions with client
• Recommend enhancements to client policy, dependant on the client you are working with.
• Evaluate client policy and recommend revisions and customization as appropriate
• Provide consultative expertise regarding industry best practices and program administration
• Research information to assist clients in the development of new and existing international policies and compensation programs.
• Develop and maintain all pertinent records and ad hoc reports for management review and decision making
• Maintain and Manage relationships with Cartus’ internal departments and external suppliers/partners in regards to reaching the clients expectations
• Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
• Ensure 100% accuracy and data integrity in all Cartus systems
• Maintain compliance with Cartus’ core values, practices, and standards
• Assist with the development and training of Train new internal personnel

Consultant III – International Relocation

Product Marketing

• Lead go‑to‑market strategy for a portfolio of complementary services, shaping how they are positioned, packaged, and marketed together to deliver a clear, integrated value proposition
• Partner with Product and Strategic Partnerships to translate service capabilities into compelling messaging for buyers, sellers, and real estate professionals
• Build and execute marketing and activation plans that drive awareness, cross‑sell, and adoption across channels
• Collaborate with business owners to define success metrics and iterate marketing approaches based on performance and customer feedback
• Lead national launches, ensuring messaging, timing, and enablement are aligned across stakeholders
• Develop sales and field enablement materials (talk tracks, pitch decks, FAQs, training) to support confident adoption
• Conduct market, customer, and competitive analysis to inform positioning and prioritization
• Serve as a cross‑functional connector, aligning Product, Partnerships, Marketing, Sales, Operations, and Analytics
• Define and monitor success metrics post‑launch (adoption, engagement, conversion) and partner with Analytics to surface insights
• Continuously refine messaging, segmentation, and activation strategies based on performance data

Senior Manager, Product Marketing

Supply Chain

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