Consultant, EVIP Relocation

Knowledge Anywhere

Executive Support Consultant coordinating relocations for senior-level executives. Managing full scope of relocation services with a focus on excellent customer experience.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $38 per hourWebsite

About the role

Key responsibilities & impact

Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
Perform exemplary, high-touch service through timely, proactive communication and caseload management.
Reduction of touch points between customer and suppliers;
Coordination between suppliers to avoid duplication of customer document submission;
24/7 accessibility.
Assistance with completing customer’s needs assessment and required documentation.
Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move.
Demonstrate knowledge of CARTUS products and services in all interactions with client and customer.
Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards.
Conduct weekly updates with suppliers and support groups servicing assigned caseload.
Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
Ensure data integrity in all CARTUS systems.
Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs.
Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive.
Provide data input for client customized reports.
Participate in special projects as needed, including client presentations, client/supplier training.

Requirements

What you’ll need

Minimum 2 years Domestic Homesale and/or International experience required
Bachelor degree or 3 years experience in the customer service relocation industry required
Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
High level of accuracy and process orientation required
Demonstrated ability to problem solve and manage multiple priorities required
Strong communication, interpersonal and influencing skills required
Proven top block service history required
Demonstrated leadership skills required

Benefits

Comp & perks

Competitive pay
Bonuses
Flexible work arrangements
Professional development opportunities
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata inputproblem solvingprocess orientationcaseload managementreport interpretationpolicy exception trackingneeds assessmentcross-selling

Soft Skills

communicationinterpersonal skillsinfluencing skillsleadershiporganizational skillsproactive servicerelationship managementmulti-priority managementservice excellence