Knowledge Anywhere

Consultant III – International Relocation

Knowledge Anywhere

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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About the role

  • Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
  • Provide impeccable customer service to assignee and their family
  • Coordinate the delivery of services and manage vendors as dictated by client policy
  • Counsel employees to the best utilization of program benefits
  • Demonstrate sound knowledge of products and services
  • Dealing with Client’s employees on a day to day basis in accordance with their policy
  • Deliver the International Relocation products and services to the employee
  • Strive to maintain Cartus’ position as the Market Leader by continuing to deliver exceptional customer services
  • Participate in special projects as needed, including client presentations and client/supplier training
  • Identify growth opportunities and refer it to the Account Management Team
  • Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training.
  • To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
  • Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
  • Demonstrate knowledge of policy and programs in all interactions with client
  • Recommend enhancements to client policy, dependant on the client you are working with.
  • Evaluate client policy and recommend revisions and customization as appropriate
  • Provide consultative expertise regarding industry best practices and program administration
  • Research information to assist clients in the development of new and existing international policies and compensation programs.
  • Develop and maintain all pertinent records and ad hoc reports for management review and decision making
  • Maintain and Manage relationships with Cartus’ internal departments and external suppliers/partners in regards to reaching the clients expectations
  • Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
  • Ensure 100% accuracy and data integrity in all Cartus systems
  • Maintain compliance with Cartus’ core values, practices, and standards
  • Assist with the development and training of Train new internal personnel

Requirements

  • Related business experience in the customer service or relocation field required
  • Business experience in a highly pressurized customer service environment
  • Demonstrated analytical and process skills are a minimum requirement
  • High level of accuracy and process orientation required
  • Bilingual and/or expatriate experience desirable
  • Computer Literacy MS Office, Excel to an intermediate level
Benefits
  • At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsprocess skillscustomer service skillsrelocation managementdata integritypolicy evaluationprogram administrationreport developmentbilingual communication
Soft Skills
customer servicecommunicationcoordinationproblem-solvingrelationship managementconsultative expertiseattention to detailadaptabilityteam collaboration