Knewin

Communications

• Inputting content into the monitoring platform;
• Monitoring and managing spreadsheets;
• Monitoring social media channels;
• Opening customer service tickets;
• Populating data spreadsheets / various systems;
• File management.

Young Communications Apprentice

Revenue Operations

• Own the end-to-end revenue stack (a single CRM covering marketing → sales → CS), eliminating redundant tools.
• Specify, implement and operate AI agents for triage/SDR, onboarding, Tier‑1 support and to assist commercial teams.
• Instrument funnel metrics (acquisition, conversion, retention) as the single source of truth, separating gross and net retention indicators by segment.
• Deliver reliable forecasts and funnel diagnostics to support business decisions.
• Design and operate commission, quota and account-routing rules across commercial segments.
• Define and ensure compliance with SLAs and handoffs between marketing, sales and CS.
• Phase-wise internalize capabilities currently outsourced (churn diagnostics, health‑score modeling, management of customer success tools).

Head of Revenue Operations – Systems

Account Manager

• Ser o dono(a) comercial das contas Enterprise atribuídas, com responsabilidade sobre NRR, adoção do ecossistema, renovações e crescimento de receita
• Construir e executar planos de conta individualizados: mapeamento de stakeholders, objetivos de comunicação e reputação, ciclos de decisão e potencial de expansão
• Conduzir QBRs com C-level e diretores de comunicação, traduzindo métricas de mídia e reputação em linguagem de negócio e retorno sobre investimento
• Executar movimentos de expansão entre produtos: upsell de plano e cross-sell entre Monitoring, KnewinAI, Dino e Comunique-se
• Identificar sinais de expansão na base e encaminhar oportunidades ao farmer responsável com contexto e proposta estruturada
• Atuar como referência interna de inteligência de conta, mapeando padrões de uso e oportunidades de cross-sell replicáveis
• Garantir adoção recorrente e ativa de cada produto em uso — a métrica é engajamento real, não NPS
• Mapear o estágio do cliente no ecossistema e identificar o próximo produto que gera valor incremental

Key Account Manager – Enterprise

Events

• End-to-End Planning: Conceptualize, plan, budget, produce and coordinate internal and external corporate events of medium and large scale — ensuring schedules are met, high-quality deliverables and alignment with business objectives.
• Participant Experience: Design the complete participant journey: from initial communication to registration, brand activations, giveaways, catering and post-event feedback surveys — focusing on delight at every touchpoint.
• Vendor Management and Negotiation: Identify, request quotes from and negotiate with strategic vendors — venues, catering, audiovisual, security and production teams — aiming for the best cost-benefit and ensuring secure, well-structured contracts.
• Financial Control: Manage allocated event budgets with rigor, optimize resources and deliver detailed, reliable cost reports to leadership.
• Metrics and Impact Reporting: Measure the success of each event using clear indicators: NPS, lead and opportunity generation, cost per participant, brand reach and ROI — turning data into learnings for future projects.
• Cross-Functional Alignment: Collaborate with Marketing, Customer Success and Sales teams to ensure consistency in visual communication, messaging and the experience delivered during each initiative.

Senior Events and Experience Analyst

Business Development Rep

• Inbound Lead Management with AI: Monitor, assess, and qualify leads originating from the website and landing pages.
• Multichannel Outbound Prospecting: Execute active, personalized prospecting cadences across channels.
• Enterprise Account Mapping: Support the construction of organizational charts for strategic accounts.
• Diagnosis and Value Creation: Conduct first contact focused on understanding the customer’s pain points.
• Qualified Meeting Scheduling: Book strategic meetings for AEs with a structured handoff.
• Sales Intelligence and CRM Management: Keep HubSpot updated with rigor and consistency.

Business Development Representative, Mid-level

Analyst

• Structure and maintain the organization's job and salary framework, ensuring continuous updates to tables, ranges, policies and internal movement criteria;
• Perform salary analyses to inform decisions on promotions, job classifications and adjustments, proposing alternatives aligned with compensation guidelines and the company budget;
• Manage annual merit, promotion and salary calibration cycles, ensuring consistency, fairness and adherence to internal policies;
• Conduct market surveys and benchmarking studies, identifying opportunities to improve compensation competitiveness and supporting proposals for policy revisions;
• Maintain and update job descriptions across the organization, supporting leaders in clearly defining responsibilities, requirements and the scope of positions;
• Support the design and review of Variable Compensation policies (ICP, bonuses, commissions) and incentive programs, contributing to the effectiveness of recognition mechanisms;
• Develop and maintain HR metrics, structure databases and build management and executive dashboards that turn data into actionable inputs for decision-making;
• Support the identification, development and implementation of automations and AI-driven solutions for HR processes, contributing to the area’s evolution and scalability;
• Propose continuous improvements to compensation and data management practices, policies and processes, with a systemic view and a results-driven focus.

Young Communications Apprentice

Head of Revenue Operations – Systems

Key Account Manager – Enterprise

Senior Events and Experience Analyst

Business Development Representative, Mid-level

Senior Compensation and Data Analyst