Head of Revenue Operations – Systems

Knewin

Lead Revenue Operations at Knewin, ensuring data and AI support for marketing and sales. Drive efficiency by centralizing tools and automating low-value tasks.

Posted 7/3/2026full-timeSão Paulo • 🇧🇷 BrazilLeadWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own the end-to-end revenue stack (a single CRM covering marketing → sales → CS), eliminating redundant tools.
Specify, implement and operate AI agents for triage/SDR, onboarding, Tier‑1 support and to assist commercial teams.
Instrument funnel metrics (acquisition, conversion, retention) as the single source of truth, separating gross and net retention indicators by segment.
Deliver reliable forecasts and funnel diagnostics to support business decisions.
Design and operate commission, quota and account-routing rules across commercial segments.
Define and ensure compliance with SLAs and handoffs between marketing, sales and CS.
Phase-wise internalize capabilities currently outsourced (churn diagnostics, health‑score modeling, management of customer success tools).

Requirements

What you’ll need

Proven experience leading Revenue Operations, Sales Ops, CS Ops, Business Ops or commercial FP&A in recurring-revenue B2B SaaS/tech companies.
Strong command of SaaS metrics (ARR, NRR, GRR, CAC, LTV, churn) and forecast modeling.
Expertise in CRM (HubSpot/Salesforce) and in automation and customer success platforms (CustomerX/Gainsight).
Strong analytical skills with BI tools (Looker, Power BI, Tableau or Metabase).
Hands-on experience implementing AI/automation applied to revenue operations.
Proven track record of leading cross-functional projects involving process change.

Benefits

Comp & perks

Comprehensive medical and dental plan to support your overall well-being.
Access to telemedicine services for convenient and secure consultations.
Dedicated health programs to help you stay at your best.
Meal allowance / food voucher for convenient and balanced meals.
Special holiday (Christmas) meal allowance.
Gym membership plan to support your fitness routine.
Home office allowance for greater comfort and productivity.
Knewin Fit program: health and wellness as part of your routine.
Pet health plan to care for the furry members of your family.
Birthday day off: because your special day deserves to be celebrated!
Short Friday – a shorter Friday so you have more time to rest, be with family, or pursue the activities you love.
Travel program – opportunities for trips that promote well-being, whether for relaxation or adventure.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Revenue OperationsSales OperationsCustomer Success OperationsForecast ModelingSaaS Metrics (ARR, NRR, GRR, CAC, LTV, Churn)

Soft Skills

Analytical SkillsCross-Functional Project Leadership