KNAPP North America

Project Manager

• Manage multiple projects of low complexity and up to one project of moderate complexity concurrently with direct supervision.
• Management of 2-4 projects up to $20 million in value or a single project up $5 million
• Ensure all required communication between project stakeholders, KNAPP resources, suppliers, etc., occurs in a time frame and to the level of detail necessary for a successful completion of project
• Steer all project-related activities and ensure they occur in a timely manner
• Produce, distribute, and file documentation as required to ensure contractual requirements are met and all possible risk to KNAPP is mitigated.
• Know and understand when and to whom issues need to be escalated to eliminate negative impact on a project
• Create, maintain, and track project schedules, using critical path methodology
• Maintain project budget forecast, in coordination with Project Controlling

Program Manager

• Coordinate execution of program services and projects; track milestones, deliverables, and commitments.
• Support end-to-end service coordination across suppliers, Service Desk, SW Service Delivery, Resident Service teams, and Spare Parts.
• Establish and maintain operating cadence (status reviews, milestone readiness, action tracking) and ensure timely follow-through.
• Support internal and external stakeholder management through clear communications, meeting preparation, and documented outcomes.
• Support project/service lifecycle activities (start, planning, implementation, controlling, escalation support, closure).
• Enable effective handoffs and know-how transfer across service lifecycles; support lessons learned capture.
• Align goals with team members and stakeholders; monitor progress, dependencies, and constraints.
• Create, maintain, and validate program documentation (schedules, release layouts, specifications, reports, minutes, action logs).
• Coordinate required approvals (customer, supplier, internal) and retain audit-ready documentation.
• Maintain program records in the IT landscape (appointments, master data, documents) with version control.
• Maintain RAID discipline: identify, document, and track risks, issues/claims, and CRs, including cost/impact visibility.
• Provide regular status reporting (cyclical and ad hoc) to internal and external stakeholders; escalate deviations early with options.
• Support solution development by consolidating inputs, analyzing options, and preparing decision material aligned to cost/date/quality.
• Support service delivery evidence and prerequisites for payment flows; follow up to close gaps.
• Support customer communications related to contractual services as assigned; ensure documentation reflects delivered scope.
• Support compliance with quality guidelines (e.g., handover portal, error cost discipline) and reinforce consistent execution.
• Support compliance with KNAPP processes within the team, especially processing and quality management processes.
• Contribute operational support for key milestones (handover, implementation, QBR preparation) and steering group preparation as assigned.
• Promote effective use of tools and standards to improve efficiency, transparency, and execution reliability.

Program Manager – Customer Service

Manager

• A Service Level Manager is responsible for Customer Service contract management in their defined area.
• That can include negotiating a new contract with a customer, with the support of Corporate Counsel, Customer Service Management and Department leadership.
• Further, the Service Level Manager is able to use the SAP contract tool to set up or administrate contracts in the system.
• Focus is contract related long term care for new and existing customers with consideration of processes and existing and defined work orders.
• Negotiate and draft service contracts based on company’s standard templates and in partnership with Corporate Counsel and company leadership.
• Perform Independent and committed contract related support of new and existing customers, which includes answering customer and internal questions related to contracts, amendments, billing plans, monitoring project deadlines and service provision dates.
• Acts as the main point of contact for questions regarding contract structures and contractual services for customers, internal departments, and other KNAPP subsidiaries.
• Optimize and adapt existing service contracts, in document form and SAP, based on customer requirements.
• Add offers and contracts to ERP system.
• Support Management team in new business initiatives when required.
• Perform all other tasks and duties assigned.

Service Level Manager

Engineering Manager

• Maximize equipment utilization and efficiency
• Provide leadership/oversight in industrial maintenance
• Assist in the development and implementation of maintenance processes
• Manage operations and maintenance of automated storage and retrieval systems
• Respond to emergency calls
• Track and record all problems and provide resolutions
• Train customer’s maintenance and operations teams as required
• Produce and deliver well-written reports
• Ensure quality procedures and safety procedures are followed
• Maintain relationships with customer and operational agents

Shift Engineering Manager

SDET

• Develop and maintain automated test frameworks for functional, integration, and regression testing.
• Implement automated test suites aligned with project requirements and product lifecycle needs.
• Integrate automated tests into CI/CD pipelines to support continuous validation and fast feedback loops.
• Contribute to improving automation KPIs, including pipeline stability and early defect detection.
• Document automation approaches, maintain test artifacts, and support internal knowledge sharing.
• Support a collaborative environment by sharing knowledge, reusable assets, and best practices focused on test automation.
• Participate in continuous improvement activities, including peer reviews and collaborative problem‑solving.
• Contribute to the design and enhancement of automation frameworks to ensure scalability, reliability, and long‑term sustainability.

Test Automation Engineer I

Paralegal

• Assist and provide a range of legal support to Director, Legal Affairs, Corporate Counsel, General Counsel and other Knapp Departments as directed in a fast-paced, growing office
• Monitor progress of tasks assigned to external General Counsel to ensure on-time delivery
• Provide progress updates to internal and external stakeholders as needed
• Coordination of contract review: Document distribution: Send contracts/agreements to designated recipients for review and comment
• Perform quality review of required clauses and complete contract summary sheet
• Ensure required alignment and review is done with appropriate internal stakeholders
• Schedule internal review meetings
• Manage editing of the agreement in real time and record all action items
• Collect required information (i.e. tax matrix, KAG IT/ Data Security review, etc.) from internal departments
• Manage response timelines for efficient process completion
• After above items are finalized, provide redlines to stakeholders/customers/suppliers
• Arrange meetings, manage document review and record keeping, record action items
• Coordinate follow-up meetings as required
• Initiate and coordinate the approval and signature process through Docusign or customer’s requested platform
• Present contract summary sheet including non-standard clauses at handover meetings and circulate to designated recipients
• Review, edit, and prepare draft legal documents including notice letters, requests for information and general correspondence
• Prepare written reports and correspondence
• Provide administrative assistance to Legal Team as needed
• Coordinate with the Legal Executive Assistant to assist with legal documents and filings as needed

Contract Paralegal

Operations

• Be the customer-facing voice for Knapp Inc.
• Responsible for all communication between our Customer and your team and the Director RBS Operations
• Attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team
• Responsible for developing a budget with the Director RBS Operations and then managing that budget with our Customer
• Treat our Customer with respect and act in a professional manner
• Responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems
• Provide strategic leadership and guidance to Resident Site Engineering Manager and team
• Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
• Perform site supervision and leadership
• Oversee candidates in the process of interviewing, hiring, and training of potential site team
• Plan, assign, and direct work
• Responsible to appraise performance of first level management team
• Address complaints and assist in providing appropriate resolutions

Manager, Site Operations

• Be the customer-facing voice for Knapp Inc.
• Responsible for all communication between our Customer and your team and the Director RBS Operations.
• Attend all production meetings and manage the communication to engage Customers.
• Develop and manage a budget with the Director RBS Operations.
• Ensure that your team treats Customers with respect and professionalism.
• Responsible for the development and supervision of maintenance programs for systems installed at Customer locations.
• Identify appropriate times to escalate issues in compliance with escalation procedures.
• Provide strategic leadership to Resident Site Engineering Manager and team.
• Plan, assign, and direct work, appraise performance, and address complaints.
• Manage site budgets and oversee tasks to ensure delivery of defined Service Level Agreements (SLA).

Director

• The Director Warehousing is responsible for the strategic leadership, operational excellence, and continuous improvement of the company’s warehousing operations.
• Oversees all warehouse functions with primary responsibility for receiving, storing, and shipping spare parts, installation materials, and project return goods.
• Has accountability for installation tools and equipment, trade show and show‑booth assets, and facility management storage.
• Ensures the warehousing organization effectively supports installation execution, service performance, trade show readiness, and overall business growth while maintaining high standards of safety, accuracy, scalability, and cost control.
• Develop and execute the warehousing strategy aligned with Global Procurement, Supply Chain Management, Installations, Service, Safety, and Marketing.
• Lead capacity planning, warehouse layout design, and space optimization across diverse storage, staging, and kitting areas.
• Oversee daily and long‑term operations for: Spare-Parts warehousing and fulfillment, Installation Materials storage, staging, and kitting.

Director, Warehousing

• The Maintenance Quality & Standards Manager is the enterprise owner of maintenance execution quality, safety standards, cleanliness standards, reporting discipline, and audit readiness across all sites.
• Ensure that maintenance and safety processes designed by Continuous Improvement (CI) are consistently applied, enforced, measured, and sustained.
• Conduct routine and unannounced site audits to verify adherence to quality, safety, and cleanliness standards.
• Score and benchmark sites on cleanliness, PM compliance, safety adherence, and maintenance discipline.
• Audit accuracy and consistency of work order documentation, asset data integrity, backlog management, safety-related documentation, and PM closeout.
• Develop and maintain standardized dashboards and a monthly reporting cadence covering quality and safety indicators.
• Coach technicians and supervisors on maintenance quality standards, safe execution, root cause thinking, and preventive maintenance maturity.
• Facilitate cross-site knowledge sharing and best practice adoption related to maintenance quality and safety.
• Validate continuous inspection and audit readiness (fire, safety, facility audits, OEM recommendations).
• Identify maintenance-related quality and safety risks and support corrective action plans to mitigate recurrence.
• Own and publish maintenance quality and safety scorecards across all sites. Identify underperforming locations and lead corrective action and improvement plans in partnership with operations and site leadership.

Maintenance Quality & Standards Manager

Systems Engineer

• Execute defined installation and configuration tasks for servers and network infrastructure at customer sites in accordance with project documentation and standards
• Configure and support network components including switches, routers, firewalls, and wireless systems under established guidelines
• Monitor system performance, availability, and connectivity, escalating deviations or issues in accordance with escalation procedures
• Perform initial troubleshooting of IT and network issues, documenting findings and actions taken
• Maintain accurate system, network, and configuration documentation
• Collaborate with project teams and senior engineers to support system implementation milestones
• Participate in customer-facing support activities and basic system training as directed
• Comply with all KNAPP policies, safety requirements, and professional conduct standards
• Perform other duties as assigned within the scope of the role

IT Systems Engineer

Solutions Engineer

• Development of cost and performance optimized software solutions.
• Programming of process, software and systems solutions (Process Description Software) using Process4Biz BPMN and Technical Description and IT.
• Active coordination and support in the creation of layouts in VectorWorks
• Creation of solution descriptions including the solution boundaries, interface specifications, etc.
• Investigate, analyze and make recommendations to management regarding technology improvements, upgrades and modifications.
• Shared responsibility as project member or Software Lead for the developed logistics software solution.
• Creation of Development Orders (ZDR / DevOps) and assist in the execution of the changes before and after the implementation.
• Technical support to Sales Department, especially in complex projects.
• Active decision-making in selecting and using software and control components; clarification and specification (budgeted price request (BPA)) of developments with the functional departments.
• Perform Data Analysis and strategic system development.
• Offer calculation for Software, introduction scenarios and specification of relevant components (Hardware and Software).
• Solid understanding of network infrastructures
• Customer communication, Project Management and presentation On-Site or at the KNAPP headquarters; prepare presentation documents including graphical presentation of project planning results.
• Actively participate and lead PO Workshops
• Excellent knowledge of logistics and understanding of complex procedures in the workflow with our customers
• Documentation of the finalized project documents
• Qualified and experienced contact person for specific project related information
• Provide training and ongoing guidance for new employees
• Lead project teams
• Support strategic developments

Software Solutions Engineer

• Research tax laws
• Gather information and explain options for best practice to clients
• Prepare quarterly and annual tax compliance
• Prepare federal and state income tax
• Ensure that tax returns are filed in accordance with tax authorities
• Assist in IRS and state audits and act as a liaison between government auditors, tax consultants, and AP/AR Managers
• Work with different state agencies to set up accounts
• Work as a liaison with Sales department and tax consultants for wording of how projects are taxed
• Work as a liaison with AR Manager and tax consultants to ensure invoices are taxed and coded correctly
• Respond to various tax notices from states
• Work on various tax projects that arise (this is mainly to encompass projects we need to start now and could come up in the future)

Tax Specialist

• Assist with preparation workpapers for U.S. and Foreign Income Tax Filings
• Assist with maintaining tax-based balance sheet and deferred tax tracking
• Assist with calculations for income tax preparations and accruals
• Assist with special projects related to domestic and international income taxes
• Respond to various tax authorities via written and verbal communications
• Provide support for domestic and foreign income tax audits
• Analyze existing and Ad hoc reports for various tax projects
• Research tax topics and provide verbal and written summaries
• Maintain filings calendars for domestic and international income tax compliance

Senior Tax Specialist

• Be the technical contact for team members as well as other departments
• Responsible for successful project implementation within the responsible team for assigned projects
• Manage project implementation with the team based on deadlines, costs, and quality
• Responsible for review of general specifications for Software Final Engineering
• Lead performance reviews of team members
• Train new software commissioning Team Leads
• Handle resource planning of department
• Assign tasks and projects to Team Leads and members
• Hold and lead team meetings
• Review, check, and approve hours of direct reports
• In coordination with department and business area management: Responsible to fulfill professional and on time assign team tasks and targets
• Create project and resource schedule in coordination with technical departments
• Review project scope regarding layout, flow control and implementation in coordination with technical departments
• Recognize and identify design and concept flaws/errors
• Recognize and identify unexpected additional developments
• Create risk assessment
• Participate in steering committee of assigned projects
• Attend all relevant meetings for assigned projects
• Manage and monitor assigned budget of the Software Commissioning department

Project Manager

Program Manager – Customer Service

Service Level Manager

Shift Engineering Manager

Test Automation Engineer I

Contract Paralegal

Manager, Site Operations

Manager, Site Operations

Director, Warehousing

Maintenance Quality & Standards Manager

IT Systems Engineer

Software Solutions Engineer

Tax Specialist

Senior Tax Specialist

Manager, Software Commissioning