Customer Success Manager
Kiddom
Customer Success Manager
Kiddom
full-time
Posted on:
Origin: • 🇺🇸 United States • Oklahoma
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
- Serve as the primary contact for customers delivering a value-driven customer journey
- Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
- Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
- Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
- Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
- Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
- 30% Travel
Requirements
- BA or BS degree or higher
- At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
- Experience using and/or implementing High quality instruction materials (HQIM)
- Experience with set-up, configuration, or administration of a SAAS software product
- Education field experience, and/or experience as a success manager in ed-tech
- Strong empathy for educators
- Passion for improving education equitably
