Kiddom

Supply Chain

• Own planning, execution, systems, and risk management across all physical supply chain operations
• Take end to end ownership of critical workstreams personally driving timelines, accountability, and execution across print, kits, trade books, vendors, systems
• Establish clear accountability structures and operating cadence for the Supply Chain function
• Own team performance and growth, continuously assessing capacity and introducing new roles to support an expanding supply chain and increasing operational complexity.
• Produce and maintain detailed, curriculum-by-curriculum Back-to-School print and fulfillment plans
• Drive early, end-to-end planning across multiple curriculum products and vendors—defining scope, sequencing, timelines, capacity requirements, and contingencies before peak execution windows.
• Partner with Finance and Sales to translate revenue forecasts into accurate procurement and inventory plans
• Own cost discipline for all physical goods, including competitive bidding, vendor comparisons, and spend justification
• Ensure purchasing decisions reflect margin targets, cash flow constraints, and risk tradeoffs
• Own inventory strategy across on-demand print, stocked inventory, and hybrid models
• Lead implementation, improvement, and enforcement of ERP and inventory management workflows (e.g., NetSuite)
• Ensure Supply Chain fulfills all responsibilities required for accurate month-end close and revenue recognition
• Ensure fulfillment operations remain stable and predictable during surge demand and peak periods
• Monitor throughput, backlogs, and service levels daily during high-volume windows
• Act immediately on vendor risk signals and executive escalations
• Maintain continuous visibility into team workload, priorities, and execution status
• Partner with Product, Curriculum, Finance, and wider GTM teams align commitments with operational reality
• Escalate risks early with proposed solutions, not just problem statements
• Represent Supply Chain with clarity, confidence, and execution credibility at the executive level

Vice President – Supply Chain

Project Manager

• Manage print projects from kickoff through final file delivery for English and Spanish products
• Utilize project management software to track and report on all project statuses
• Transmit project files (including PDFs and InDesign files) to all user groups
• Collaborate with managers and stakeholders, including contractors, to ensure projects are completed on time and to specifications
• Schedule, organize, and lead weekly Print Production status meetings to align stakeholders, track progress, and surface risks early
• Facilitate regularly-scheduled status calls with multiple external vendors and internal stakeholders
• Support query management and query resolution for production issues
• Assist in organizing work based on team member expertise, experience, and workload
• Partner with the Contract Management team to hire and onboard independent contractors (ICs) as needed to support production timelines
• Support file management initiatives and file management best practices especially focused on using AI and introducing automation
• Provide project updates on a consistent basis to various stakeholders regarding strategy, adjustments, and progress
• Continuously monitor progress and make adjustments as needed
• Troubleshoot and problem solve when situations do not align with usual processes
• Other assigned tasks as needed to meet project deadlines and deliverables

Print Project Manager

IT Support

• Oversee the systems and processes that support employees throughout their time at Kiddom, from first-day setup through offboarding
• Troubleshoot complex hardware and software issues across Apple (macOS) devices and environments
• Demonstrate deep expertise in Google Workspace Admin, including advanced configuration and management
• Evaluate and improve our Mobile Device Management (Kandji) strategy, with a critical focus on scalability and best practices
• Conduct a comprehensive review of our security posture and align systems with industry best practices and common compliance frameworks (e.g., SOC 2, privacy requirements)
• Partner with cross-functional members to resolve complex technical issues and day-to-day support requests quickly and efficiently
• Serve as a trusted IT partner to employees and leaders, explaining technical decisions in clear, approachable ways
• Set expectations and standards for how IT support is delivered across the company
• Continuously refine processes, documentation, and tooling to reduce friction and prevent repeat problems and provide meaningful technical contribution
• Manage relationships with external IT providers, ensuring quality, responsiveness, and cost efficiency
• Own the internal IT toolset, including identity management, single sign-on, endpoint management, and automation platforms
• Oversee purchasing, tracking, refresh cycles, and retirement of company-owned devices and equipment
• Work closely with Engineering to ensure IT practices support compliance and risk management goals
• Implement safeguards that protect the company while minimizing unnecessary friction for employees
• Maintain clear records and evidence for IT-related controls and procedures
• Apply lessons from fast-growing organizations to design IT systems that won’t break at scale
• Anticipate future needs as the company grows in size, geography, and complexity
• Use judgment to decide when structure is necessary and when flexibility better serves the business
• Explore how automation and emerging technologies (including AI-powered support tools) can improve efficiency and user experience

IT Manager

Customer Support

• Facilitate virtual and in-person professional learning sessions for educators, school leaders, and district teams aligned with Kiddom’s mission, solutions, and best practices in adult learning.
• Utilize Kiddom Professional Learning provided resources and materials during all facilitation to ensure a consistent, high-quality professional learning experience for every customer.
• Maintain a deep understanding of Kiddom’s solutions and their applications in varied educational contexts.
• Communicate effectively and professionally with customers to confirm session schedules, send timely reminders, and follow up after each session with resources and feedback collection.
• Maintain accurate documentation of session attendance and key takeaways to inform ongoing improvements.
• Support operational processes by adhering to scheduling requirements, managing session logistics, and promptly reporting any issues or concerns.

Professional Learning Facilitator, Adoption & Pilot Support Specialist – Math

Professional Learning Facilitator, Adoption & Pilot Support Specialist – Science

Professional Learning Facilitator, Adoption & Pilot Support Specialist – ELA

Learning and Development

• Deliver engaging, high-impact, and value-driven professional learning sessions to educators and instructional leaders, both virtually and in person.
• Personalize professional learning experiences to meet the unique needs of each district, ensuring alignment with their instructional priorities.
• Foster strong relationships with Customer Success Managers and Account Executives, ensuring alignment on customer needs and goals.
• Support customer onboarding and implementation, guiding educators through Kiddom’s platform and instructional resources.
• Gather insights from educators and district leaders to inform ongoing HQIM and Kiddom LIT adoption, Kiddom support and professional learning strategies.
• Stay informed on best practices in instructional technology, HQIM implementation, and adult learning principles to continually improve Kiddom’s professional learning experiences.
• Pioneer the integration of AI-powered tools to accelerate the development and delivery of professional learning content, and champion Kiddom’s vision for AI-enhanced Learning Intelligence Technology with educators and district leaders.
• Support and coordinate teams of contractor facilitators across Virginia—calibrating session quality, providing coaching/feedback, and ensuring consistent delivery aligned to Kiddom’s professional learning approach.

Professional Learning Specialist, VA Math

Account Executive

• Actively seek out new sales opportunities through cold calling, networking, social media, and in-person meetings to build a robust pipeline of potential clients interested in Kiddom’s educational solutions.
• Conduct in-depth conversations with potential clients to understand their educational challenges, requirements, and objectives, allowing you to tailor presentations and recommendations effectively.
• Demonstrate Kiddom's innovative products and services through both virtual and in-person meetings, providing detailed insights into features, benefits, and how they address specific educational needs.
• Skillfully negotiate and close deals, ensuring client satisfaction and a seamless transition from prospect to valued customer.
• Serve as a trusted consultant to educators and administrators, sharing insights on educational trends and how Kiddom’s solutions can enhance learning outcomes.
• Effectively manage and grow a sales territory focused on California, focus on district adoption for core materials in math, science, and ELA.

Senior Account Executive

QA Engineer

• Project Leadership: Keep team projects on track, demonstrating strong ownership and initiative, while effectively managing interactions with cross-functional partner groups.
• Technical Estimation & Strategy: Independently and accurately estimate the QA level of effort (costing) for projects, considering maintenance, timelines, and business pressures.
• Requirement Analysis & Design Feedback: Deeply understand and analyze user stories, product specifications, and requirements to ensure testability. Provide critical feedback on functional issues, acceptance criteria, and design flaws early in the development lifecycle.
• Testing & Debugging: Design and execute comprehensive tests, and debug complex issues, in possibly unfamiliar areas of the application.
• AI Tooling: Proactively integrate AI tools into your QA workflows to improve efficiency and accuracy, while evaluating and recommending specific testing tools (e.g., self-healing scripts, AI-driven test generation) to increase team velocity.
• Testing AI Features: Validate AI-driven educational features, such as personalized learning paths or automated grading systems, ensuring accuracy and bias mitigation.
• Automation & Code Quality: Create complex test scripts, and conduct high-quality code reviews for automated scripts with actionable feedback.
• Documentation: Develop thorough test plans that prioritize maintainability and address immediate business needs. Utilize LLMs to generate test data, summarize bug reports, and create initial drafts of test documentation.
• Defect Management: Conduct in-depth defect analysis to identify root causes and trends, improving overall product quality.
• Support: support customers by triaging user-reported issues.

Senior QA Engineer, AI Experience

Full-stack Engineer

• Build end-to-end solutions from React/TypeScript frontends to GoLang and Python backend services (being highly experienced in one of these can be sufficient)
• Rapidly prototype new ideas and ship iterative features using lean development principles
• Partner and support other engineers on the team in related work in the development lifecycle
• Analyze performance and user engagement data to assess feature quality and propose improvements
• Turn product concepts into robust, scalable solutions while balancing speed and long-term maintainability
• Collaborate closely with product, design, and data partners to test hypotheses and deliver measurable outcomes
• Work with advanced technologies, including AI/LLM integrations, and leverage AI tools to enhance engineering velocity and product quality
• Contribute to architectural decisions, tooling enhancements, and best practices across the stack

Senior Full Stack Engineer, Growth

• Build end-to-end solutions from React/TypeScript frontends to GoLang and Python backend services (being highly experienced in one of these can be sufficient)
• Develop, maintain, and optimize AI/LLM-powered features that personalize learning at scale
• Rapidly prototype new AI-driven capabilities and iterate based on user feedback and data
• Work with large datasets to analyze model performance, identify issues, and guide improvements
• Turn complex product concepts into robust, reliable AI-enhanced user experiences
• Collaborate closely with product, design, data science, and ML engineering partners
• Contribute to architectural decisions, tooling enhancements, and best practices across the stack
• Leverage AI tools to improve engineering velocity, code quality, and experimentation workflows