Customer Success Manager
Kiddom
Customer Success Manager
Kiddom
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Build, manage, and foster relationships with customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
- Serve as the primary contact for customers delivering a value-driven customer journey.
- Conduct onboarding and training, perform strategic analysis, monitor ongoing platform use and identify growth opportunities with teachers and administrators.
- Partner with customers and cross-functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals.
- Collaborate cross-functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends and best practices to optimize business growth.
- Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
- Participate in onsite visits to support district initiatives, professional learning, and customers' needs.
- Report directly to the Customer Success Leader.
- Travel approximately 30% for onsite support and meetings.
Requirements
- BA or BS degree or higher
- At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
- Experience using and/or implementing High quality instruction materials (HQIM)
- Experience with set-up, configuration, or administration of a SAAS software product
- Education field experience, and/or experience as a success manager in ed-tech
- Strong empathy for educators
- Passion for improving education equitably
