Keypath Education

Product Manager

• Play a key role in driving the growth and success of Keypath’s education portfolio across Australia and Southeast Asia.
• Focus on both new product development and ongoing product management.
• Identify market opportunities, develop and launch innovative education programs, and optimise existing offerings to maximise performance and revenue outcomes.
• Work closely with cross-functional teams, university partners, and industry stakeholders.
• Lead programs from concept through to launch, contribute to go-to-market strategies, and ensure products remain competitive and aligned to market demand.
• Balance strategic product development initiatives with portfolio management responsibilities to support business objectives.

Education Product Development Manager

• Play a key role in driving the growth and success of Keypath’s education portfolio across Southeast Asia, primarily and secondarily Australia.
• Focus on both new product development and ongoing product management, identifying market opportunities, developing and launching innovative education programs, and optimising existing offerings to maximise performance and revenue outcomes.
• Working closely with cross-functional teams, university partners, and industry stakeholders, lead programs from concept through to launch, contribute to go-to-market strategies, and ensure products remain competitive and aligned to market demand.
• Balance strategic product development initiatives with portfolio management responsibilities to support business objectives.

Clinical Assistant

• Administer our fully online master’s degree distance modality in speech-language pathology
• Serve as the graduate chair for the online modality
• Teach courses in areas of expertise
• Coordinate with our online program manager (OPM)
• Facilitate the admissions process
• Hire faculty and create staffing plans
• Address student concerns
• Advise students as a component of teaching duties
• Participate in service to the department, school, and college

Clinical Assistant/Associate Professor, SLPA

Data Scientist

• Design, build, and validate predictive models (e.g. lead scoring, propensity modelling, forecasting, risk prediction) that inform operational and strategic decisions.
• Develop and deploy generative AI solutions, including LLM-powered agents, retrieval-augmented generation (RAG) pipelines, and prompt engineering workflows to automate and enhance business processes.
• Translate business problems into well-scoped analytical and modelling projects, working with stakeholders to define success criteria and measurable outcomes.
• Perform feature engineering, model selection, hyperparameter tuning, and rigorous evaluation using appropriate statistical and ML techniques.
• Productionise models into scalable, maintainable pipelines, collaborating with data engineering to integrate outputs into downstream systems (e.g. CRM, BI tools, operational dashboards).
• Monitor model performance post-deployment, manage model drift, and implement retraining strategies.
• Communicate findings and model outputs to non-technical stakeholders through clear visualisations, written summaries, and presentations.
• Stay current with developments in applied ML and generative AI, and contribute to the team’s knowledge-sharing and capability-building efforts.
• Provide guidance, direction, and oversight to one direct report within the Data, Insights & AI team.

• Support the development of predictive models across the student lifecycle, including lead scoring, conversion propensity, retention risk, and demand forecasting.
• Assist in building and evaluating generative AI solutions, such as LLM-powered agents, prompt engineering workflows, and retrieval-augmented generation (RAG) pipelines.
• Perform exploratory data analysis, feature engineering, and data wrangling to prepare datasets for modelling.
• Write clean, well-documented Python code for analysis and model development.
• Help productionise models by supporting pipeline development, testing, and integration with downstream systems.
• Prepare visualisations, summaries, and presentations that communicate analytical findings and model outputs to non-technical stakeholders.
• Contribute to the team’s knowledge base by documenting methods, sharing learnings, and participating in code reviews.
• Proactively develop your own skills through structured learning, certifications, and hands-on experimentation.

Associate Data Scientist

Student Advisor

• Speaking with prospective students who have already expressed interest in studying.
• Managing inbound enquiries and making outbound calls using an automated dialler.
• Guiding students through course options using a consultative sales approach.
• Following up applications and helping students complete the enrolment process.
• Responding to enquiries via phone, email and live chat.
• Maintaining accurate CRM records and managing your sales pipeline.
• Achieving enrolment and sales targets while delivering exceptional customer service.
• Collaborating with your team through daily coaching sessions and team huddles.

Student Enrolment Advisor

• Completes outreach via phone, email, and text message as outlined by program-specific engagement strategies.
• Responds to student inquiries via phone, email, and text message.
• Collaborates with Enrollment Advisor to successfully onboard new students as required by program.
• Documents all student communication and maintains relevant data points in CRM and other systems.
• Documents relevant communication with cross-functional team members and performs any required action items.
• Understands the fluctuations of their student population and works with Associate Director to achieve retention and placement goals.
• Confirms final student and enrollment numbers at close of term for Enrollment Verification.
• Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators.
• Communicates with university partner faculty or advisor contacts via email as appropriate within designated timeframe.
• Provides timely escalations to Associate Director for communication to university partner or internal stakeholders.

Operations

• Reviews and processes all incoming applications, transcripts, and supporting admission documents via mail, email, and other electronic formats
• Updates and maintains accurate records in our CRM and other essential systems.
• Accurately evaluates transcripts for admission requirements and transfer credit according to partner standards
• Works within partner systems to update student information
• Works cohesively and collaboratively with Enrollment Advisors to assist in facilitating prospective student enrollment
• Determines when admissions files are ready to be prepared and sends files to partner institution for review
• Compliance with all personnel policies and procedures
• Ability to come to work and work the regular schedule and shift for the position
• Performs other duties and responsibilities as assigned by supervisor

Enrollment Operations Coordinator

General

• Facilitate prospective students through the application process for their University of choice.
• Uncover the needs and objectives of a prospective student through a set of interviews.
• Support the student through the admissions and registration process to ensure all requirements and deadlines are met.
• Communicate with prospective students through phone calls, emails, or text messages regarding the University and program.
• Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system.
• Achieve daily metrics surrounding number of calls, speed to lead metrics, talk time per day, and number of applications per day as set by the Manager.

Enrollment Advisor

• Build partnerships with hospitals, community facilities/clinics and other agency sites for students to complete their clinical rotations in a variety if experiences across different specialties and present these sites to the Program Director for approval.
• Develop leads for possible partnerships with healthcare agencies by identifying suitable clinical sites, negotiating placement agreements, and ensuring compliance with regulatory standards.
• Manage relationships with existing clinical agency partners to ensure successful clinical experiences for all students.
• Match students and site in a timely manner to avoid any lapse or delays in class registration.
• Maintain complete knowledge and understanding of our Partners’ curriculum and programs and clearly explain these curricula and programs to clinical partners.
• Identify and assess concerns related to clinical experiences; facilitate appropriate intervention with Placement Coordinators, faculty, and Program Coordinators.
• Working with University Partners and legal teams to secure contracts with sites.
• Serve as role model for faculty, staff, and students in the areas of customer service, collaboration, communication, and general professionalism.
• Use relationship skills in situations requiring group problem solving, consensus building, and win-win negotiation.

Placement Specialist

Counselor

• Teach graduate-level courses in counseling, with a focus on content areas aligned with the candidate’s clinical expertise (addictions background and dual licensure a plus)
• Assist in the ongoing review, development, and refinement of curriculum in collaboration with the Program Chair and faculty team
• Utilize engaging, inclusive, and evidence-based instructional strategies in both synchronous and asynchronous learning environments
• Advise and mentor graduate students in both academic and professional development
• Participate in student remediation and retention efforts, focusing on using a developmental, strengths-based, student-centered approach
• Maintain an active scholarly agenda relevant to counseling practice or counselor education
• Serve on school and/or university-level committees
• Engage in professional development and contribute to the profession through active membership in relevant associations
• Collaborate with faculty colleagues to support accreditation efforts and program operations
• Perform additional responsibilities as assigned by university and program leadership

Education Product Development Manager

Education Product Development Manager

Clinical Assistant/Associate Professor, SLPA

Data Scientist

Associate Data Scientist

Student Enrolment Advisor

Student Advisor

Enrollment Operations Coordinator

Enrollment Advisor

Placement Specialist

Assistant/Associate Professor, Counseling and Human Development