Pre-Enrolment Student Advisor

Keypath Education

Pre-Enrolment Student Advisor engaging prospective students for Keypath Education’s online university programs. Qualifying leads and guiding them toward enrolment through consultative sales.

Posted 9/4/2026full-timeShah Alam • 🇲🇾 MalaysiaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills to engage with prospective students effectively while managing a lead pipeline and achieving sales targets. Possesses a consultative approach to uncover student needs and provide tailored information on postgraduate programs.

Highest-signal resume keywords

Bachelor’s DegreeSales ExperienceCustomer Service SkillsLead ManagementKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationStrong Listening SkillsOrganisational SkillsCurious Approach

Industry Keywords

Prospective Student EngagementSales ProcessLead QualificationApplication EnquiriesTeam Collaboration

About the role

Key responsibilities & impact

Engage with warm prospective student leads via phone, email, chat and other communication channels
Build rapport and establish positive relationships with prospective students
Identify student needs and provide relevant information on postgraduate programs and study options
Qualify prospective students against program eligibility and sales criteria
Manage and prioritise an assigned lead pipeline, ensuring timely and consistent follow-up
Progress qualified prospects through the sales process, including scheduling appointments with Sales/Enrolment team members
Support students through eligibility checks, application enquiries and enrolment
Collaborate with Marketing and Sales/Enrolment teams to improve lead quality, conversion and the overall student experience
Work towards agreed individual and team KPIs

Requirements

What you’ll need

Bachelor’s degree or higher
1–2 years of experience in sales, customer service, contact centre, retail, hospitality, education or another customer-facing environment; fresh graduates are also encouraged to apply
Excellent verbal and written communication skills
Confidence engaging with people over the phone and through digital channels
Strong listening and questioning skills, with the ability to uncover underlying needs and motivations
Curious and consultative approach to conversations
Motivation to work towards individual and team targets and KPIs in a fast-paced, target-driven environment
Strong organisational skills and ability to manage multiple leads and follow-ups
Willingness to learn, develop and respond positively to coaching and feedback
Mandarin language skills are desirable but not essential
Preferred applicants may be required to complete a police check and other pre-employment checks

Benefits

Comp & perks

Flexibility to work hybrid
Base salary plus individual and team-based incentives
Health insurance, including medical and dental benefits
All necessary equipment, including a laptop
Access to health and wellbeing programs, including the Employee Assistance Program
Learning and growth opportunities, including LinkedIn Learning and Career Development Programs
Employee-led initiatives, including Culture Club
Company events and activities, both in-office and remote
Structured training and coaching