Content Marketing Manager, Data Cloud
Veeva Systems
Cloud
Enterprise Customer Success Manager
Karbon
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Serve as the primary executive-level partner for a portfolio of Karbon’s largest customers and partners
- Build deep, trusted relationships with senior stakeholders across multiple functions, regions, and business units
- Act as the voice of the customer within Karbon, influencing product direction, strategy, and innovation
- Own renewals and expansion opportunities, negotiating contracts that drive mutual value
- Develop and execute multi-year account strategies, aligned with customer business goals and Karbon’s growth targets
- Proactively identify whitespace opportunities to drive multi-product adoption and revenue expansion
- Lead Business Reviews and executive workshops, driving alignment on business outcomes, ROI, and long-term partnership value
- Anticipate market and customer trends, positioning Karbon as a strategic partner in transformation
- Create tailored Enterprise Success Plans, ensuring outcomes are measurable, visible, and tied to business impact
- Work cross-functionally with Sales, Implementation, Product, Education, and Support to orchestrate seamless enterprise delivery
- Partner with Product and Leadership to influence roadmap decisions that reflect enterprise needs
- Identify and elevate customer innovation opportunities, helping customers leverage Karbon in creative and transformative ways
- Foster customer advocacy through references, case studies, and participation in Karbon events
Requirements
- 7+ years of experience in B2B SaaS Customer Success, Account Management, or Enterprise Sales
- Proven success managing multi-million-dollar portfolios with responsibility for renewals and expansion
- Demonstrated ability to navigate complex enterprise organizations, aligning across C-level, operations, and IT stakeholders
- Exceptional negotiation skills with a track record of securing strategic renewals and expansions while maintaining trusted relationships
- Deep understanding of market trends, competitive strategies, and enterprise buyer behavior
- Excellent executive presence, communication, and presentation skills
- Strong problem-solving, creativity, and ability to manage ambiguity and paradox
- Comfortable working in a fast-paced, high-growth environment
- Ability and willingness to travel for customer meetings and industry events
