Karbon

Sales

• Lead a team of Sales Account Executives, providing guidance, support, and coaching to help them achieve their targets
• Identify and manage leads and opportunities, demonstrating the company's value to potential clients
• Conduct platform demos, showcasing features and benefits to potential clients
• Provide a first-class experience to potential clients and address questions and concerns
• Optimise the sales process to improve efficiency and effectiveness
• Drive outbound engagement and call activity to expand the prospect portfolio
• Create outreach sequences using marketing content to secure meetings with decision-makers
• Build and maintain a strong opportunity pipeline with accurate, timely CRM updates
• Use Claude, ChatGPT, Gemini, Karbon AI, and AI-driven sales automation for prospecting, pipeline analysis, content creation, and strategic planning

Sales Team Lead – EMEA

Security Engineer

• You will own the following areas: Internal IT, Security, Governance, Risk & Compliance, and Enterprise incident response.
• Set strategy and own the roadmap while being comfortable with hands-on tasks.
• Report directly to the CEO and lead an existing SecOps team.
• Build something meaningful from the ground up and lead the migration of our IT function from our MSP to an in-house team.

VP of IT and Security

Customer Success Manager

• Design and own the full digital customer journey for the SMB segment, from onboarding through renewal - automated touchpoints, milestone triggers, adoption nudges, and health-based interventions.
• Build and manage lifecycle email and in-app campaigns that drive product adoption and surface value at the right moments, using behavioral and health score signals.
• Identify the leading indicators of retention in this segment and create proactive playbooks that engage our customers.
• Leverage AI tools to automate outreach, personalize communication at scale, and improve the efficiency of the digital CS motion.
• Instrument everything — define the metrics, track what's working, and report clearly on program performance and segment health.
• Work cross-functionally with Product, Marketing, and Implementation to align messaging, timing, and channel strategy for SMB customers.
• Build and run scalable webinar programs that educate customers and deepen product adoption across our customer base.

Karbon

Sales Team Lead – EMEA

VP of IT and Security

Digital Customer Success Lead

Digital Customer Success Lead