Karbon

Implementation Specialist

• Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts
• Communicate across multiple stakeholders: Partner with firm administrators and key users
• Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions
• Provide professional guidance: Guide customers on Karbon best practices
• Coach through change management: Help customers prepare their teams
• Ensure data integrity: Support customers in importing contacts and work items
• Identify and mitigate risks: Monitor project progress
• Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams
• Deliver measurable value: Help customers achieve early wins and milestones
• Use AI in day-to-day implementation work

People Operations

• Partner proactively and deeply with senior leaders across Customer and Sales.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver.
• Use AI to effectively report and manage complex employment relations cases.
• Review and stay current on various reporting for your client groups.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions.
• Leverage people data and analytics to build narratives that drive leadership alignment.
• Own and drive HR project management across your client groups.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders.
• Be a change agent for people programs.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience.
• Contribute to global People initiatives across Karbon's six operating regions.

People Business Partner

Human Resources

• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted.
• Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams.
• Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end.
• Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy.
• Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position.
• Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports.
• Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute.
• Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function.
• Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence.
• Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle.
• Contribute to global People initiatives across Karbon's six operating regions.

HR Business Partner

Marketing Operations

• Own and operate Karbon’s marketing automation platform.
• Build and maintain a leak-proof lead generation system from first touch through sales handoff.
• Own webinar operations end to end.
• Partner with the events team to own event lead capture operations.
• Architect and enforce the MQL framework end to end.
• Own the marketing operations technology ecosystem.
• Build and maintain cross-platform automations that connect systems.
• Evaluate, implement, and rationalize marketing operations tools.
• Partner with the Salesforce administration team to ensure seamless data flow.
• Own and operationalize the marketing attribution framework.
• Build and enforce UTM parameter governance.
• Deliver reporting that gives marketing and GTM leadership visibility into performance.
• Be the connective tissue between demand generation, Salesforce team, web team, strategic marketing, and Revenue Operations.
• Partner with the Director of Performance Marketing to build a shared understanding of the customer buying journey.
• Drive operational readiness for high-volume periods.

Senior Manager, Marketing Operations

Operations

• Personally manage payment reconciliation, chargeback processing flows, vendor oversight, and escalation response across Karbon's US payment flows.
• Serve as the internal subject matter expert on Stripe — monitoring performance, troubleshooting transactions where needed, and flagging anomalies.
• Design, document, and maintain SOPs for all payment operations functions — with a clear eye toward what can be systematized, templated, or automated.
• Implement controls and workflows that are audit-ready and scalable as volume grows.
• Actively identify repetitive or high-volume operational tasks and lead efforts to automate them using AI tools (including Claude) and workflow tooling.
• Partner with Engineering and Product to embed automation into Karbon's payments infrastructure where manual processes currently live.
• Own the day-to-day relationship with Stripe and any future payment partners — monitoring SLAs, escalating issues, and ensuring reliability.
• Work closely with Finance to ensure payment revenue, processing fees, and margin are accurately captured and clearly communicated.
• Build and maintain the dashboards and reporting that give leadership real-time visibility into payment economics.
• Maintain awareness of applicable compliance requirements (PCI-DSS, ACH rules, CCPA) and ensure operational processes stay aligned.
• Partner with Product and Engineering to surface operational insights that inform roadmap decisions.
• Support CS and Implementation teams by providing payments expertise that improves the client onboarding and billing experience.

Payment Operations Manager

• Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
• Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
• Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
• Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.
• Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.
• Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
• Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.
• Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
• Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.
• Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.