Karbon

Customer Success Manager

• Serve as the primary executive-level partner for a portfolio of Karbon’s largest customers and partners
• Build deep, trusted relationships with senior stakeholders across multiple functions, regions, and business units
• Act as the voice of the customer within Karbon, influencing product direction, strategy, and innovation
• Own renewals and expansion opportunities, negotiating contracts that drive mutual value
• Develop and execute multi-year account strategies, aligned with customer business goals and Karbon’s growth targets
• Proactively identify whitespace opportunities to drive multi-product adoption and revenue expansion
• Lead Business Reviews and executive workshops, driving alignment on business outcomes, ROI, and long-term partnership value
• Anticipate market and customer trends, positioning Karbon as a strategic partner in transformation
• Create tailored Enterprise Success Plans, ensuring outcomes are measurable, visible, and tied to business impact
• Work cross-functionally with Sales, Implementation, Product, Education, and Support to orchestrate seamless enterprise delivery
• Partner with Product and Leadership to influence roadmap decisions that reflect enterprise needs
• Identify and elevate customer innovation opportunities, helping customers leverage Karbon in creative and transformative ways
• Foster customer advocacy through references, case studies, and participation in Karbon events

Enterprise Customer Success Manager