Client Success Manager
Gartner
Member Experience Manager
Kalon Executive Search for Health and Wellness
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $128,550 - $139,275 per year
Job Level
Mid-LevelSenior
About the role
- Soda Health is a technology company that administers Smart Benefits to connect people to products and services that improve health outcomes
- Obsess over creating seamless, holistic, delightful experiences for members across physical, digital, and telephony channels
- Develop and execute innovative, ROI-positive programs that enhance the member experience
- Collaborate with product, engineering, customer care, account management, implementation, operations, and finance to ensure program alignment and effectiveness
- Develop and maintain relationships with key stakeholders, external partners, and vendors
- Develop and apply templates for consistent communications across CMS, consumer engagement platforms, PowerPoint, Miro, and other platforms
- Develop and track highly versioned materials across key customers and plan types
- Manage inventory estimates and materials ordering
- Lead collateral review and coordinate internal and state reviews with partners
- Partner with teams to identify gaps in Member Experience and improvement opportunities across channels
- Maintain project documentation, schedules, status updates, and review documentation for stakeholders and implementation teams
- Conduct research and analysis of consumer behavior and market trends to inform engagement strategies
Requirements
- Strong analytical skills and proficiency in marketing analytics and reporting tools
- Excellent project management skills with a track record of managing complex projects
- Strong leadership and team management skills
- Ability to think strategically and execute tactically
- Exceptional communication and interpersonal skills
- Able to work across disciplines for alignment on product delivery expectations
- Experience driving deliverables, maintaining processes and tools, and continuous process improvement
- Leads by example, mentors team members, and builds teams with integrity and commitment
- Familiarity with content management systems, email marketing, text messaging, and user experience
- Light copywriting skills for clear communications
- Comfortable working on a distributed remote team with reliable internet and basic home office equipment
- Legal authorization to work in the US required (no sponsorship)
- Willingness to travel occasionally for company events and business needs
- All offers contingent upon successful completion of a background check
