Kalon Executive Search for Health and Wellness

Manager

• Soda Health is a technology company that administers Smart Benefits to connect people to products and services that improve health outcomes
• Obsess over creating seamless, holistic, delightful experiences for members across physical, digital, and telephony channels
• Develop and execute innovative, ROI-positive programs that enhance the member experience
• Collaborate with product, engineering, customer care, account management, implementation, operations, and finance to ensure program alignment and effectiveness
• Develop and maintain relationships with key stakeholders, external partners, and vendors
• Develop and apply templates for consistent communications across CMS, consumer engagement platforms, PowerPoint, Miro, and other platforms
• Develop and track highly versioned materials across key customers and plan types
• Manage inventory estimates and materials ordering
• Lead collateral review and coordinate internal and state reviews with partners
• Partner with teams to identify gaps in Member Experience and improvement opportunities across channels
• Maintain project documentation, schedules, status updates, and review documentation for stakeholders and implementation teams
• Conduct research and analysis of consumer behavior and market trends to inform engagement strategies

Member Experience Manager